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Skills

  • Wine service
  • Guest relations management
  • Effective customer complaint resolution
  • Managing guest expectations during busy periods
  • Food station setup
  • Cash handling expert
  • Effective team communication
  • Beverage preparation
  • End-of-day closing procedures
  • Daily specials memorization

Work Experiences

  • Shared my knowledge of menu items and flavors with customers, allowing them to make personal choices based on their preferences and interests.
  • Solicited feedback from customers, resolved issues, provided additional items, and streamlined throughout the meal.
  • Assisted 50+ customers daily by taking orders, delivering meals promptly, and ensuring customer satisfaction, contributing to a 44% increase in positive online reviews.
  • Addressed customer inquiries about allergens.
  • Achieved no violations during health inspections.
  • Showed enthusiasm and promoted process service to customers, which resulted in an increase in referrals and walk-in traffic.
  • Met the past year sales targets by implementing effective marketing strategies for specials, desserts, and alcoholic beverages.
  • Checked identification to enforce age restrictions for alcoholic beverages.
  • Kept up with menu changes so that I could provide current and accurate information, answer questions, and assist customers in making the best meal choices based on their preferences.
  • Cashed out customers using cash registers and credit card machines, handling up to $17 in cash per event.

Summaries

  • In stressful situations, a detailed organizer of service operations with versatility.
  • Dedicated to accuracy and streamlining systems in order to maximize productivity.
  • Trainee Waiter is a communicative Trainee Waiter who is committed to providing exceptional service and unforgettable guest experiences.
  • Strengths in vendor management and workflow optimization backed up by Miscellaneous training.
  • Upselling 13% of customers resulted in additional earnings for the restaurant and tips for the salesperson.
  • Trainee Waiter is a focused and dependable Trainee Waiter who brings a lot of enthusiasm and a lot of knowledge about food safety practices.
  • Costs were consistently reduced while profits were increased.
  • Large-scale events, as well as intimate gourmet dining and afternoon tea services, are all areas of expertise.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Explaining options, relaying orders to kitchen staff, and dealing with special requests are all skills she possesses.

Accomplishments

  • Contributed to improving the sanitation processes by 25%, optimizing cleaning schedules, and reducing health violation risks.
  • Developed rapport with regular customers, contributing to increased retention and monthly sales growth of 42%.
  • Gained proficiency in program processing over 3 transactions per day to speed up payment processing and reduce wait time.
  • Managed customer complaints swiftly and effectively, with a reported satisfaction rate improvement of 41%.
  • Attended 14 hours of training on customer service best practices, positively impacting guest experiences.
  • Regularly assisted with front-of-house and kitchen coordination, ensuring a seamless service during peak hours for 8 covers.
  • Participated in bi-weekly team meetings to discuss service improvements, contributing to a 42% increase in team productivity.
  • Proposed and implemented upselling strategies that contributed to a 85% rise in average meal expenditure.
  • Launched a new recommendation system that boosted orders of daily specials by 42%.
  • Resolved product issue through consumer testing.

Affiliations

  • Foodservice Educators Learning Community (FELC)
  • Toastmasters
  • Food and Beverage Management Association
  • National Restaurant Association (NRA)
  • Restaurant Management Association
  • National Association of Social Workers
  • Global Food Safety Initiative (GFSI)
  • Hospitality Student Association - standard
  • International Food Service Executives Association (IFSEA)
  • Freemason

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Google Certified Professional Cloud Architect
  • Certified Restaurant Server (CRS)
  • ServSafe
  • Guest Service Gold Certification by American Hotel & Lodging Educational Institute (AHLEI)
  • Certified Business Analysis Professional (CBAP)
  • Allergen Awareness Training North Carolina, 2020
  • Conflict Resolution in Hospitality Certification
  • TIPS (Training for Intervention Procedures) Alcohol Certification
  • First Aid/CPR Certified

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