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Skills

  • Energetic
  • Client relationship management
  • Hardworking mentality
  • Excellent communication skills
  • Research/due diligence
  • Business operations
  • Comparable company analysis
  • Industrial coverage knowledge
  • Operational improvement
  • International funds transfer process expertise

Work Experiences

  • Instructed employees on how to operate the cash drawer.
  • Sought advice.
  • Won
  • Received a regional branch recognition award for outstanding customer service.
  • Made a proposal
  • Developed a solid understanding of the estate and tax codes through continued research and training.
  • Got better.
  • Did a thorough analysis of each mutual fund, including a complete audit.
  • Answered 18 calls per one year to help customers with their questions and concerns.
  • Specific questions were directed to the appropriate branch personnel.

Summaries

  • Focused on customer service
  • Meticulous
  • Service-driven
  • Expertise in general accounting and finance concepts has been demonstrated.
  • Compliance and legal concerns are well-understood.
  • Loan Clerk is a multi-talented Loan Clerk who is consistently rewarded for planning and operational improvements.
  • Proactive
  • Motivated
  • Expert
  • Flexible

Accomplishments

  • Mentored 18 new loan clerks, leading to an 39% improvement in job performance during their first two years.
  • Collaborated with portfolio managers ensuring resolution for overdue loans, reducing delinquencies by 41%.
  • Resolved product issue through consumer testing.
  • Increased assets and net cash flow by 2% while minimizing outflow of assets.
  • Played a key role in the migration to a new loan management software, reducing system downtime by 7 hours per month.
  • Led a project to realign internal loan processing protocol, reducing loan application approval times by 56%.
  • Assisted legal and underwriting teams in loan restructures, saving $8 in potential losses over 6 months.
  • Identified and mitigated risk factors during credit assessments, contributing to the method maintaining a 28% non-default rate.
  • Drafted amendments on over 14 loan agreements ensuring a reduction in legal rework expenses by $6.
  • Contributed to the loan documentation revamp, increasing team output by 53% and reducing errors in contracts by 39%.

Affiliations

  • International Association of Administrative Professionals (IAAP)
  • Community Bankers Association (CBA)
  • International Association of Credit Portfolio Managers (IACPM)
  • Jaycees
  • Toastmasters
  • Association of Government Accountants (AGA)
  • Institute of Certified Bankers (ICB)
  • Financial Services Roundtable
  • Risk Management Association (RMA)
  • National Association of Personal Financial Advisors (NAPFA)

Certifications

  • Certified Public Accountant (CPA)
  • Certified Mortgage Processor (NAMP-CMP) - National Association of Mortgage Processors
  • Certified Financial Services Security Professional (CFSSP) - International Information Systems Security Certification Consortium
  • Fundamentals of Mortgage Lending - Mortgage Bankers Association
  • First Aid/CPR Certified
  • Cisco Certified Network Associate (CCNA)
  • Consumer Lending Foundations Certificate - Mortgage Bankers Association
  • Digital Lending Certificate - American Bankers Association
  • Project Management Professional (PMP)
  • National Mortgage Licensing System (NMLS) Loan Originator License - Denver

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