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Skills

  • Workflow Optimization
  • Program KPI monitoring
  • Relationship development
  • Supervision
  • Project organization
  • Interdepartmental coordination
  • Financial tracking and reporting
  • Risk mitigation planning
  • Change Management
  • Agile project methodologies

Work Experiences

  • Assessed business requirements for system upgrades, increasing compatibility and user satisfaction within Adobe Creative Suite.
  • Achieved Top Performer for data accuracy.
  • Presented cost-benefit and return-on-investment estimates to business leaders to help them plan and execute projects.
  • Balanced scope, budget, and timeframes.
  • Contributed to the writing and editing of technical manuals and guides for newly developed systems, reducing user errors by 50%.
  • Used process mapping to look at the entire business flow and identify areas for improvement.
  • Increased information sharing by improving computer system interfaces.
  • Coordinated efforts to improve data integrity in Workday.
  • Went over performance benchmarks and came up with metrics to track in the future.
  • Assisted with preparing quarterly program audits.

Summaries

  • Asana and Workday expert.
  • Contributed to 12% gains in operational efficiency.
  • Achieved 35% gains in operational visibility.
  • Achieved monthly savings of 18 work hours.
  • Aligned projects with short-term and long-term goals.
  • Assesses roadmaps for optimal functions by balancing critical business and IT needs against computer system and procedural limitations.
  • Aided executive decision-making and risk management.
  • Costs were consistently reduced while profits were increased.
  • Adept at generating easy-to-read workflow diagrams for complex technical procedures, improving cross-departmental communication and understanding.
  • Aptitude for providing actionable insights.

Accomplishments

  • Assisted in monitoring project milestones and adherence to project timelines, ensuring 49% on-time delivery of initiatives.
  • Supported scheduling and workflow optimizations using Microsoft Excel, resulting in a 24% improvement in task completion times.
  • Developed project templates for monitoring success metrics which reduced time spent on administrative tasks by 64%.
  • Optimized data entry processes and implemented quality controls, decreasing operational errors by 31%.
  • Produced detailed weekly reports on team performance, enabling management to implement targeted improvements.
  • Developed and maintained stakeholder reporting tools, improving communication and transparency across 6 projects.
  • Key participant in quality assurance reviews, ensuring 26% compliance with internal standards.
  • Assessed existing business processes and provided recommendations that drove a 38% increase in project efficiency.
  • Collaborated on cross-functional teams to integrate and optimize new project management tools in Jira.
  • Collaborated on creating a client satisfaction survey system that boosted response rates by 74%, helping to identify service gaps.

Affiliations

  • Young Government Leaders (YGL)
  • National Association of Social Workers
  • International Council of Nurses
  • American Medical Informatics Association
  • Association for Computing Machinery (ACM)
  • National Business Education Association (NBEA)
  • Association of Government Accountants (AGA)
  • Network of Schools of Public Policy, Affairs, and Administration (NASPAA)
  • Lions Club
  • Association of Information Technology Professionals

Certifications

  • Advanced Excel Certificate, metric
  • Certified ScrumMaster (CSM) – Scrum Alliance
  • Certified Business Analysis Professional (CBAP) - system
  • Certified Digital Transformation Officer (CDTO), standard
  • ServSafe
  • ITIL Foundation Certification in IT Service Management – AXELOS
  • Certified Government Financial Manager (CGFM) - procedure
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Defense Financial Manager (CDFM) - ASMC
  • CompTIA Security+

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Rachel B.Applying for grad programs.

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Jen P.I'll be back!

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Adam G.I landed it!

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Stacy E.Affordable price.

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I found this super easy to use and made creating a resume fun and easy and their support was very friendly.

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