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Skills

  • Conflict resolution and problem-solving
  • Monthly and Quarterly Sales Reporting
  • Client purchase follow-up
  • Process improvement
  • Negotiation and closing skills
  • Marketing campaign execution
  • Customer service
  • Organization
  • Sales team training and mentoring
  • Market research and competitor analysis

Work Experiences

  • Achieved significant sales growth in 2022.
  • Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.
  • Achieved a 41% increase in positive online reviews.
  • Closed 6 new sales.
  • Talked to customers about Workday, outlined restrictions, and educated them on policies.
  • Awarded Excellence Award for record-breaking revenue.
  • Restocked the sales floor and reorganized the shelves, racks, and bins for a cleaner look.
  • Educated customers about promotions to increase sales.
  • Closed deals generating over $13 in fleet sales.
  • Applied insights to increase lead acquisition by 17%.

Summaries

  • Relationship builder who is dedicated and dependable, with strong organizational skills and a strong work ethic.
  • Achieved record-breaking annual sales of $17.
  • Boosted trade-in conversion rates by 33%.
  • Collaborated closely with finance teams.
  • Within Miscellaneous, senior Car Dealer and outstanding performer in performance reporting and team leadership.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Clear understanding of process improvement and team leadership as well as vendor management training.
  • Achieved customer engagement increases of 17% %.
  • Achieved a consistent 79% customer satisfaction score.
  • Conducted personal after-sales outreach.

Accomplishments

  • Mentored and trained a team of 17 sales associates, fostering a 78% improvement in overall department sales performance.
  • Reduced overhead costs by 58% through negotiation of updated leasing contracts and streamlining dealership operational workflows.
  • Established long-term relationships with corporate fleet clients, resulting in 5 repeat purchase agreements annually.
  • Successfully hosted 12 exclusive sales events in partnership with local businesses, resulting in increased showroom traffic and 15 vehicle sales.
  • Leveraged social media platforms to launch digital marketing campaigns, generating 50% more online inquiries that converted into sales.
  • Continuously monitored competitor pricing models, optimizing dealer pricing strategies to maintain a 40% competitive advantage.
  • Earned PMP in standard, contributing to more efficient dealership compliance and operations.
  • Coordinated with financial institutions to offer competitive financing deals, resulting in an 4% increase in customer upsells.
  • Piloted an online lead nurturing campaign that resulted in a 42% increase in qualified lead conversion rates over one year.
  • Initiated a customer referral program that yielded 7 new leads monthly, significantly increasing sales and local brand awareness.

Affiliations

  • Society of Human Resource Management
  • International Council of Nurses
  • National Institute for Automotive Service Excellence (ASE) Certified Dealer
  • Association for Finance & Insurance Professionals (AFIP) certification
  • Automotive Training Institute (ATI) Alumni Group
  • Local Dealership Association for Small Business Owners membership
  • American Society of Safety Professionals
  • Facebook Blueprint Course for Auto Dealers certification
  • Local Chamber of Commerce Auto Dealer Committee
  • LinkedIn Sales Navigator Certified User

Certifications

  • Auto Sales Forecasting Certification - Cedar Works
  • Automotive Sales Professional Certification (ASPC) - Harbor & Co.
  • Automotive Dealership Institute Certified (ADIC) - Austin
  • Automotive Compliance Specialist (ACS) Certification - procedure
  • Master Automobile Sales Certification - Cedar Works
  • Automotive Dealership Sales Management Certification
  • Salesforce
  • Fleet Sales Specialist (FSS) - NAFA Certification
  • First Aid/CPR Certified
  • CompTIA Security+

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