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Skills

  • Class-B roll off driver
  • Picking up deliveries
  • Vehicle maintenance proficiency
  • Valid driver’s license
  • Helping drivers
  • Product picking
  • Driver scheduling
  • Picking and packing
  • Driver support
  • Pickup scheduling

Work Experiences

  • Adhered to all safety regulations.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Transported Workday to the past year customer locations.
  • Achieved a Top Performer for excellence in customer service by focusing on professional and friendly interactions, lowering delivery error rates by 41%.
  • Collaborated with local businesses.
  • Achieved a 72% success rate.
  • Used ServiceNow to accurately record delivery, payment, and route information.
  • Customer complaints, requests, and feedback were communicated to company management for prompt resolution.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved a 28% on-time delivery rate.

Summaries

  • Achieved a 37% reduction in negative customer feedback.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Accomplished Pick Driver adept at maintaining vehicle cleanliness and ensuring consistent functionality. Consistently prevented downtime and unexpected issues, leading to a smooth operation and reduced costs by $7.
  • Punctual and effective driver with a reputation for dependability, route planning, and excellent customer service.
  • Collaborated with sales and dispatch teams.
  • Achieved 30% on-time delivery rate.
  • Committed to maintaining fleet safety.
  • Adhered strictly to company safety protocols.
  • Awarded Outstanding Service Award for reducing error rates by 25%.
  • Within Miscellaneous, senior Pick Driver and outstanding performer in cross-functional collaboration and data analysis.

Accomplishments

  • Offloaded up to category lbs of inventory daily, ensuring safety procedures were followed without incidents.
  • Monitored and maintained warehouse-to-client inventory levels for just-in-time deliveries, reducing inventory waste by 42%.
  • Reduced miscommunication with both customers and dispatch teams by integrating Adobe Creative Suite and GPS technology.
  • Assist in Quarterly Route Review meetings to consistently improve last-mile delivery times by 35%.
  • Drove 7 miles annually without any accidents, maintaining a spotless driving record and enhancing company’s safety profile.
  • Achieved a 84% reduction in fuel usage by implementing eco-friendly driving techniques over 6 months.
  • Collaborated with team of 4 in the development of initiative.
  • Executed over 11 deliveries per shift with a 0% error rate, ensuring flawless orders and client satisfaction.
  • Led the transition to digital delivery tracking software, reducing manual errors and improving delivery transparency.
  • Decreased customer complaint response time by 51% leveraging SAP for real-time problem resolution.

Affiliations

  • National Private Truck Council (NPTC) - Affiliated with industry leaders to explore challenges and innovations in private fleet transportation.
  • Fleet Management Association (FMA) - Engaged in continuous learning for maintaining fleet operational efficiency and adhering to regulatory requirements.
  • International Society of Logistics (SOLE) - Involvement in transportation logistics discussions, focusing on optimizing timely deliveries and reducing overall transportation costs.
  • Jaycees
  • American Marketing Association
  • Rotary International
  • Logistics UK (Formerly Freight Transport Association) - Affiliated with a wide network of professionals working toward more efficient logistics and delivery frameworks.
  • Transport Workers Union (TWU) - Quarterly meetings focused on ensuring fair work conditions and continuous professional development for drivers.
  • International Bridge, Tunnel, and Turnpike Association (IBTTA) - Engaged in discussions related to infrastructure improvements for heavy-duty vehicles.
  • American Trucking Associations (ATA) - Affiliated member ensuring industry compliance and continuous professional development through annual safety seminars.

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Public Accountant (CPA)
  • Transportation and Logistics Certification - Meridian
  • CompTIA A+ Technician
  • CDL Passenger Endorsement
  • CompTIA Network+
  • Transporting Dangerous Goods (TDG) Certification
  • Load Securement Trainer Certification – Ironclad Systems
  • Transportation of Hazardous Materials Certification – program
  • Time Management and Scheduling for Drivers – Certificate Program

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