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Skills

  • Client relationship management
  • Personable
  • Strong interpersonal skills
  • Active Data Online
  • Proficient in MS Office
  • Shipping procedures understanding
  • Loss prevention
  • Cash handling and management
  • Superb sales professional
  • Inventory control procedures

Work Experiences

  • Attended local, regional, and national trade shows for product development training as defined by territory needs.
  • Increased profits by taking advantage of opportunities to upsell additional products.
  • Held each member of my team accountable for meeting brand and performance objectives.
  • Worked as a liaison between customers and retail buyers to expedite orders and meet customer demands.
  • Named Top Seller for the past year through implemented.
  • Recommendation
  • Met or exceeded revenue targets with successful promotions of Tableau during routine inbound calls and outbound sales follow-ups.
  • Developed and maintained strong working relationships with my peers and upper management.
  • Managed
  • Entered information about customer interactions into HubSpot to track requests, document problems, and keep track of solutions provided.

Summaries

  • Focused on customer service
  • When dealing with customers, he is poised and calm under pressure, and he is capable of reassuring them.
  • Versatile
  • I worked on films that screened at Asians on Film Festival, Boston International Film Festival, Tri-Cities Fantastic Fest, and Mile High Horror Film Festival, among others.
  • 15 years of experience in progressive roles of accountability and leadership as a talented Customer Service professional.
  • Metric and system are examples of abilities.
  • Collaborate with commercial lenders to achieve sales targets.
  • Adaptable, tenacious, and capable project manager with over 12 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.
  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • Dependable and courteous self-starter and team player seeking to apply previous experience to a metric position with a forward-thinking organization.

Accomplishments

  • Computed Data Reports: Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
  • Winner of the “Lakeside Partners Employee of the Quarter” Award, initiative.
  • Initiative Met and exceeded quotas generating 13+ calls per day on leads for software maintenance renewals. Served as communication link between engineering consultants, MIS management and staff.
  • Implemented
  • Completed
  • Increased sales 15% over several months.
  • Multi-tasking: Cashiered with two cash registers at once in tandem to maximize customer flow.
  • Consistently exceeded daily sales targets with an average of $10 in sales each day.
  • Organized
  • Planned

Affiliations

  • Contributor to international discussions within the Global CSAT Performance Exchange, sharing experiences in customer satisfaction improvements.
  • Joined the Client Communication Roundtable to collaborate on effective response management with C-level stakeholders.
  • Active member of the Professional Associations for Customer Service Excellence (PACS) focusing on client feedback incorporation techniques.
  • Member of the American Management Association (AMA) focusing on time management and task prioritization courses specialized for client service roles.
  • Secured a spot in the Client Engagement Leadership Certification by the Executive Customer Management Forum.
  • Connects with peers through the CSAT Improvement Forum, specializing in performance dashboards and representative metrics.
  • Engaged with the Women in Customer Management and Support Network, promoting client relationship-building strategies.
  • Member of the Customer Service Professionals Network (CSPN) since 2016, participating in industry events to stay current on best practices.
  • Attended quarterly webinars by the Service Academy to stay informed on trends impacting SLA compliance.
  • Participant in the Global Client Retention Association, networking to discuss multi-step strategies for increasing customer loyalty.

Certifications

  • Conflict Resolution and Problem-Solving Course Certificate - Summit Group
  • Microsoft Office Specialist (MOS)
  • Certified Technology Specialist (CTS) - Lakeside Partners
  • Certified Client Service Specialist (CCSS) Northwind
  • CRISC (Certified in Risk and Information Systems Control) - ISACA
  • Customer Relationship Management (CRM) Certification - QuickBooks
  • Certified Protection Officer (CPO)
  • Certified Customer Service Professional (CCSP) - Ironclad Systems
  • Certified Contact Center Manager (CCCM) - Ironclad Systems
  • Certified Conflict Resolution and Mediation Specialist Beacon Labs

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