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Skills

  • Insurance policy review
  • Types 8 wpm
  • Patient care and physical therapy
  • Active Data Online
  • Inventory control procedures
  • Merchandising
  • Superb sales professional
  • Escalation management
  • Client relationship management
  • Client relations strength

Work Experiences

  • Raised the stakes.
  • Got better.
  • Processed shipments and kept stock shelves in order.
  • Spoke with customers about their Microsoft Excel concerns and desires, quickly grasping issues and applying personal expertise and company procedures to resolve issues and increase sales.
  • Provided product and service information to customers.
  • By leveraging awareness, attention to detail, and integrity to identify and investigate concerns, I was able to prevent store losses.
  • Calculated accurate sales prices for purchase transactions.
  • Consistently outperformed my daily credit card application goals.
  • Devised new procedures and systems to improve customer satisfaction.
  • Managed

Summaries

  • Dependable and courteous self-starter and team player seeking to apply previous experience to a metric position with a forward-thinking organization.
  • Determined sales and marketing professional with 2 years of experience in metric industry.
  • For future mailings and newsletters, the database has been updated with updated addresses and other alumni contact information.
  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • Professional with over 14 years of experience in project management and process improvement initiatives across the enterprise.
  • With 14 years of progressive experience in large-scale corporate banking environments, I am a highly analytical and results-driven banking professional.
  • Customer service and sales expert capable of recognizing customer needs and offering solutions to problems.
  • Highly organized, quick to respond, and Microsoft Excel-savvy.
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.
  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.

Accomplishments

  • Determined
  • Initiative Met and exceeded quotas generating 13+ calls per day on leads for software maintenance renewals. Served as communication link between engineering consultants, MIS management and staff.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved category which led to program.
  • Winner of the “Lakeside Partners Employee of the Quarter” Award, initiative.
  • Market Research: Interviewed clients via market research surveys to identify product issues and customer needs.
  • Contributed
  • Planned
  • Awarded 5 merit increases during the first 17 years of employment.
  • Ensured

Affiliations

  • Annual participant at the Customer Experience Strategies Summit, exploring best practices in achieving high CSAT scores.
  • Member of the Customer Service Professionals Network (CSPN) since 2016, participating in industry events to stay current on best practices.
  • Active participant in the International Customer Management Institute (ICMI) forums to discuss trends in FCR and SLA adherence.
  • Member in the Association for Customer Loyalty Professionals (ACLP) contributing to thought leadership on enhancing client retention rates.
  • National Customer Support Professionals (NCSP) Certification, focusing on ensuring seamless 24/7 support and service in different time zones.
  • Took part in Account Management Leadership programs offered through the Strategic Account Management Association (SAMA).
  • Certified with Six Sigma from the Certified Customer Service Professional (CCSP) program, ensuring application of customer service strategies.
  • Active member of the Professional Associations for Customer Service Excellence (PACS) focusing on client feedback incorporation techniques.
  • Completed CPA with the National Association of Call Centers (NACC), reinforcing expertise in customer satisfaction metrics.
  • Enrolled in client success and retention development programs offered by SuccessHacker, enhancing negotiation capabilities.

Certifications

  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Certified Client Service Specialist (CCSS) Northwind
  • Zendesk Support Administrator Certification - process
  • Certified Salesforce Administrator - initiative
  • Certified Contact Center Manager (CCCM) - Ironclad Systems
  • Service Desk Analyst (SDA) Certificate - Brightline
  • CRISC (Certified in Risk and Information Systems Control) - ISACA
  • Customer Service Operations International (CSOI) Certification - Summit Group
  • ITIL 4 Foundation Certification - procedure
  • Microsoft Certified Application Specialist (MCAS)

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