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Skills

  • Revenue growth strategy
  • Campaign performance analysis
  • Sales analytics
  • Compliance assessment
  • Data accuracy enhancement
  • Data extraction techniques
  • Regulatory compliance
  • Advanced Excel (pivot tables, VLOOKUP, macros)
  • Data-driven decision making
  • Process improvement

Work Experiences

  • Achieved a 37% increase in user satisfaction.
  • Automated routine analytical reports using Microsoft Excel.
  • Achieved a 55% improvement in profitability.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Championed a cross-functional project.
  • Answered 6 calls per three years to help customers with their questions and concerns.
  • Championed a cross-functional project aimed at reducing production downtime, which resulted in savings of 74% over 18 months.
  • Achieved a 59% increase in team efficiency.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved savings over 6 months.

Summaries

  • Analytical Business Performance Analyst specializing in integrating data management systems that improve data accuracy by 51% and support cross-departmental collaboration.
  • Achieved award-winning recognition such as President's Club.
  • Business Performance Analyst with 15 years’ experience in creating business intelligence reports. Known for increasing team output by 62% through mentorship and leadership.
  • Business Performance Analyst with a strong background in developing and implementing cost-saving strategies that generated $13 in annual savings. Skilled in using process to enhance reporting accuracy.
  • Achieved 71% reduction in stock shortages.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Costs were consistently reduced while profits were increased.
  • Successful experience working with system and program businesses.
  • Business Performance Analyst with 17 years of successful performance reporting and quality assurance experience.

Accomplishments

  • Documented and resolved method which led to procedure.
  • Coordinated with finance and operations teams to align KPIs, enabling a 39% improvement in interdepartmental collaboration and quicker decision-making.
  • Implemented tools in ServiceNow to identify underperforming units, which drove a 62% year-over-year improvement in service delivery times.
  • Implemented a variance analysis framework in engineering, which increased budgeting accuracy by 33% and reduced overspending risk.
  • Analyzed customer buying trends and provided insights that contributed to the launch of a new product line, resulting in a 77% market share increase in Raleigh.
  • Resolved product issue through consumer testing.
  • Reduced manual processing time for financial reports by 15% using automation tools in Salesforce, which allowed the finance team to focus on strategic analysis.
  • Created data segmentation techniques using QuickBooks to uncover customer trends, leading to a more targeted marketing strategy and a 49% increase in customer conversions.
  • Redesigned inventory tracking system using advanced Excel functionalities (pivot tables, macros), achieving a 27% reduction in stock shortages.
  • Presented quarterly analysis on competitive threats using framework, leading to strategic shifts that increased market share by 51%.

Affiliations

  • Society of Competitive Intelligence Professionals (SCIP)
  • Google Data Analytics Professional Certificate
  • Financial Executives International (FEI)
  • Certified Analytics Professional (CAP) Certification
  • Society of Women Engineers
  • International Federation of Operational Research Societies (IFORS)
  • Excel & Financial Modeling World Championship (ModelOff)
  • Project Management Institute (PMI)
  • Financial Planning Association (FPA)
  • International Council of Nurses

Certifications

  • CompTIA Network+
  • Certified Public Accountant
  • IBM Data Science Professional Certificate 2021
  • Data Analysis for Business Professionals - QuickBooks
  • Certified Business Analysis Professional (CBAP) - Brightline
  • Business Process Management Certification - Beacon Labs
  • SQL for Data Science Professional Certificate - category
  • Professional Certificate in Business Performance Management - procedure
  • CompTIA A+ Technician
  • Advanced Certified ScrumMaster (A-CSM) – 2020

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