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Skills

  • Supervision
  • Conflict Resolution with Clients and Team Members
  • Multi-animal facility management
  • Pet health monitoring
  • Regulatory compliance
  • Pet wellness report generation
  • Animal behavior and handling techniques
  • Inventory management for pet care products
  • Team leadership and supervision
  • Interpersonal communication

Work Experiences

  • Increased the team's revenue by over $3 in sales.
  • Collaborated with marketing to launch a VIP membership program, driving a 22% surge in premium boarding bookings.
  • Was in charge of issuing receipts and processing refunds, credits, and exchanges.
  • Collaborated with departments across the company to ensure pets were properly cared for throughout the holiday season, increasing boarding occupancy by 34% %
  • Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager.
  • Built long-term relationships with clients.
  • Restocked the sales floor and reorganized the shelves, racks, and bins for a cleaner look.
  • Helped drive high customer retention by providing accurate information about promotions, customer programs, and products.
  • Conducted training sessions on safe lifting techniques and health protocols, resulting in a 23% decrease in work-related injuries.
  • Boosted sales by $15 over 18 months.

Summaries

  • Conducted bi-weekly audits of supplies.
  • Relationship builder who is dedicated and dependable, with strong organizational skills and a strong work ethic.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Professional in retail sales with experience in product placement and merchandising.
  • Adaptive leader in high-volume environments, overseeing daily care for up to 11 pets while maintaining stringent safety, regulatory, and care standards.
  • Achieved a 72% reduction in incidents.
  • Achieved a 64% increase in employee retention.
  • Pet Care Lead is a multi-talented Pet Care Lead who is consistently rewarded for planning and operational improvements.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Aligned systems with the latest animal care advances.

Accomplishments

  • Improved revenue by 8 through the successful launch of a pet grooming service that complemented existing service offerings.
  • Created a marketing strategy that spotlighted unique services (e.g., strategic planning), leading to a 49% increase in customer inquiries and service sign-ups.
  • Increased staff productivity by implementing a shift optimization plan, reducing overtime wages by 27%.
  • Authored pet care best practice guides for team training, improving proficiency in specialized pet care techniques by 58%.
  • Implemented a new CRM system to track customer interactions, improving communication efficiency and boosting client retention by 55%.
  • Consistently exceeded monthly sales goals by achieving 25% of revenue targets for pet products and services.
  • Trained a team of 17 new employees on pet care protocols and customer service best practices, leading to 16% increase in team efficiency.
  • Documented and resolved framework which led to standard.
  • Devised cost-saving measures such as bulk purchasing strategies, reducing inventory costs by 33% while maintaining product quality.
  • Collaborated with team of 16 in the development of category.

Affiliations

  • Certified Professional Animal Care Provider (CPACP) by PACCC
  • Humane Society of Columbus Partner Outreach Program
  • American Association of Professional Groomers (AAPG)
  • Animal Rescue Network Advocacy Program
  • American Pet Products Association (APPA)
  • National Association of Social Workers
  • Rotary International
  • American Kennel Club (AKC) Affiliated Clubs
  • Pet Care Services Association (PCSA)
  • Pet Sitters International (PSI)

Certifications

  • Professional Dog Trainer Certification by Certification Council for Professional Dog Trainers (CCPDT)
  • Red Cross Pet First Aid 2015
  • Healthy Dog/Pet Grooming Certification by Northwind
  • Dog Obedience Trainer Certification by International Association of Canine Professionals (IACP)
  • Animal Welfare and Ethics Certification by University of Edinburgh 2024
  • AKC Canine Good Citizen Evaluator Certification 2023
  • Animal Behavior College Dog Trainer Certification (ABCDT) 2021
  • Certified Veterinary Assistant (CVA) by Meridian
  • Certified Equine Massage and Rehabilitation Therapy Specialist Harbor & Co. 2018
  • Pet First Aid & CPR Certification - Cedar Works

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