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Skills

  • Project organization
  • Agile project management methodologies
  • Data-driven decision making
  • Creative merchandising
  • Financial Management
  • Vendor relationship management
  • First Aid/CPR
  • Relationship development
  • Sales and marketing
  • Business Development

Work Experiences

  • Achieved a 52% increase in sales.
  • Accomplished in 2018.
  • Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Achieved results in the past year.
  • Oversaw a group of 18 program associates who dealt with the department's daily and complex requirements.
  • Achieved a 49% increase in overall productivity.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Planned marketing initiatives and tapped into my referral network to promote business development.
  • Achieved an overall initiative.
  • Achieved a 67% improvement in efficiency.

Summaries

  • Customer-focused team player with expertise in maximizing customer satisfaction while increasing profits and client acquisition.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • Proactive Manager Trainee Intern uses determination and attention to detail to produce high-quality project management work.
  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.
  • Recognized on a regular basis for outstanding performance and contributions to the Customer Service industry's success.
  • Dedicated to learning, growing, and succeeding in Customer Service.
  • Forward-thinking manager with 13 years of manufacturing project management experience.
  • Dedicated to providing high-quality services and products.
  • Optimize long-term success by effectively balancing targets with resources.
  • Within Customer Service, senior Manager Trainee Intern and outstanding performer in client relations and quality assurance.

Accomplishments

  • Monitored key operational metrics and implemented strategies that boosted employee productivity by an average of 25%.
  • Implemented employee performance metrics, improving overall team efficiency by 28% by the end of 2019.
  • Managed the rollout of a new Adobe Creative Suite across 18 branches, resulting in a category, boosting customer engagement.
  • Executed process improvement plans that reduced inventory holding costs by 32% over 18 months.
  • Successfully managed a team of 3 during a company-wide systems upgrade, delivering milestones ahead of the projected timeline.
  • Collaborated with other departments to plan and execute a new loss prevention strategy, reducing theft incidents by 55%.
  • Utilized CRM systems to track customer interactions, increasing customer satisfaction rates by 34% over a several months period.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Managed a budget of $14 for the department, ensuring expenditures stayed consistently under target by 27%.
  • Analyzed team performance data to identify improvement opportunities, resulting in a 76% increase in task completion rates.

Affiliations

  • American Institute of Business Management (AIBM)
  • Society for Human Resource Management (SHRM) – Manager Trainee Development Programs
  • National Association of Social Workers
  • Jaycees
  • Association for Supply Chain Management (APICS)
  • Lead Change Management Coalition
  • Association for Operations Management (APICS)
  • Lions Club
  • International Warehouse Logistics Association (IWLA)
  • Young Professionals for Leadership Development (YPOLD)

Certifications

  • Certified Business Analysis Professional (CBAP) - IIBA
  • SHRM Certified Professional (SHRM-CP)
  • Leadership and Management Certificate - category
  • ServSafe
  • Certified Professional in Management (CPIM) - APICS
  • Scrum Master Certified (SMC) - Scrum Alliance
  • Certified Supply Chain Professional (CSCP) - program
  • Cisco Certified Network Associate (CCNA)
  • Leadership Certificate in Managerial Accounting - process
  • Profitability and Budgeting Management Certificate - metric

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