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Skills

  • Failure resolution
  • First Aid/CPR
  • Network support
  • Operational improvement
  • Problem resolution
  • Relationship development
  • Mobile device management
  • WAN knowledge
  • Data security
  • Microsoft Technology Associate

Work Experiences

  • Achieved a 83% reduction in dropped sessions.
  • Achieved 28% faster device replacements.
  • Achieved CPA compliance.
  • Architected custom firewall rules.
  • Achieved Top Performer recognition for the project.
  • Collaborated with metric customers to determine their needs and deliver initiative service.
  • Achieved a 79% improvement in resolution speed.
  • Provided network and server troubleshooting and diagnostics in the procedure field.
  • Complied with industry standard CPA.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Summaries

  • Completed new network component installations, updates, and configurations successfully.
  • Accomplished in developing robust failover mechanisms.
  • With a commitment to user and data security, he excels at working quickly and accurately.
  • A seasoned professional in network monitoring, proactive issue resolution, and disaster recovery planning, ensuring minimal service outages and fast recovery times in mission-critical environments.
  • Accomplished Data Network Specialist with a strong focus on network security and WAN optimization. Designed custom firewall rules resulting in reduced downtime and increased productivity across 16 locations. Achieved Scrum Master compliance for enhanced data protection.
  • Boosted network throughput by 44%.
  • Achieved 83% latency reduction.
  • Standard Data Network Specialist with 5 years of experience integrating and updating QuickBooks.
  • Achieved a 20% reduction in identified security risks.
  • Process is a knowledgeable Data Network Specialist with a lot of experience with ServiceNow and network setups.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Successfully deployed SD-WAN solutions that increased WAN performance by 31% while decreasing operational costs by $10 annually.
  • Liaised with key stakeholders to develop network architecture plans for a new office expansion, completing project 13% under budget within the past year.
  • Configured and managed a redundant network architecture, reducing unplanned downtime to less than 3 hours annually.
  • Improved wireless network coverage by 58% by conducting detailed site surveys identifying and eliminating 2 dead zones.
  • Led a team of engineers in migrating to a cloud-based infrastructure, reducing the number of on-site servers by 64% and saving $14 per year in maintenance costs.
  • Upgraded core networking equipment, improving latency and reducing downtime across 3 locations.
  • Monitored and analyzed network traffic patterns to optimize traffic routing, resulting in a 62% increase in network performance during peak hours.
  • Trained 9 network technicians in advanced troubleshooting techniques, improving network issue resolution times by 60%.
  • Optimized company’s multi-location WAN setup, reducing latency by 41% through strategic routing and QoS policies.

Affiliations

  • Service Coordination Organization - IT Infrastructure (SCIP)
  • NpcGlobal – Global Network Engineer Forum Member
  • International Association of Cloud Hosts and Professionals
  • Participation in Data Center Migration Coalition
  • Project Management Institute
  • Freemason
  • EC-Council Certified Network Defender (CND)
  • American Marketing Association
  • Member of the AWS Networking Community
  • Project Management Institute (PMI) - Project Management Professional (PMP)

Certifications

  • CompTIA Network+
  • First Aid/CPR Certified
  • VMware Certified Professional (VCP)
  • ITIL Foundation Certificate in IT Service Management
  • Certified Information Security Manager (CISM)
  • Certified Public Accountant
  • SHRM Certified Professional (SHRM-CP)
  • Certified Cloud Security Professional (CCSP)
  • Cisco Certified Network Associate (CCNA)
  • Aruba Certified Mobility Professional (ACMP)

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