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Skills

  • Client therapy outcome tracking
  • Emergency response management
  • Conflict resolution in a team setting
  • Lifeguard training and supervision
  • Organization
  • Multitasking in high-pressure environments
  • Facility safety audits
  • Gait and movement assessment
  • Clear communication with diverse audiences
  • Customer service

Work Experiences

  • Cut response times to critical incidents by 3 seconds.
  • Worked closely with Swim Supervisors to identify areas of concern and develop effective remediation strategies.
  • Assisted in preparing competitive swim teams for finals, resulting in 23% of team members achieving personal best times.
  • Taught special needs students, including those with method and procedure conditions, private lessons in floating and treading water techniques.
  • Kept an eye on the maintenance of the program and category areas and alerted the metric department if there were any issues that needed to be addressed right away.
  • Dove into the water right away to assist struggling swimmers.
  • Inspected the pool and skimmed obstacles such as toys, trash, and program that could obstruct line of sight every 18 18 months.
  • Achieved 56% improvement in swim performance.
  • Collaborated with local health departments to ensure water quality and safety met or exceeded state regulations, contributing to President's Club recognition.
  • Achieved President's Club for implementing innovative swim lessons.

Summaries

  • Client relations and cross-functional collaboration demonstrated skills in lifesaving measures.
  • Smart professional with quality assurance, data analysis, and strategic planning abilities.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Rules enforcer who is firm but gentle, and is known for quickly resolving issues.
  • A results-focused Swim Supervisor recognized for enhancing swim session scheduling efficiency, increasing pool utilization and decreasing operational costs.
  • Swim Supervisor with a track record of monitoring cross-functional collaboration and providing skilled emergency assistance.
  • Process improvement and project management are two of my strongest abilities.
  • Achieved 73% improvement in program participation.
  • Experienced Swim Supervisor with success in driving innovation and early adoption of emerging technologies and platforms.
  • Capable Swim Supervisor who is familiar with the functions of a lifeguard.

Accomplishments

  • Enhanced customer experience by fostering a safe and inclusive aquatic environment, increasing swim class enrollments by 28% year over year.
  • Developed and implemented a comprehensive aquatic safety program, reducing risk and earning the facility top safety ratings from Lean audits.
  • Fostered a culture of teamwork and safety-consciousness that reduced turnover by 53% and improved customer satisfaction ratings.
  • Coordinated with local health departments for regulatory compliance, passing Lean inspections with zero conditions or violations for two years.
  • Coordinated daily pool operations for Columbus, managing chemical balances, pool maintenance, and staff scheduling, leading to a 72% efficiency increase in operations.
  • Supervised a team of 4 lifeguards and support staff, ensuring compliance with local and national safety regulations, leading to a 77% reduction in incidents.
  • Collaborated with facility management to upgrade pool filtration systems, reducing energy costs by 63% and improving water quality.
  • Directed weekly team meetings and training sessions for lifeguards, increasing procedural knowledge and morale, with measurable improvements in staff performance.
  • Audited swimming techniques and provided constructive feedback for instructors, which led to a 56% increase in student performance evaluations.
  • Developed comprehensive swim training programs for instructors, increasing attendee enrollment by 70% through personalized swim plan options.

Affiliations

  • International Swimming Pool and Spa Code (ISPSC) Compliance Affiliation
  • Canadian Red Cross - Water Safety Instructor Certification
  • National Institute of Child Health and Human Development (NICHD) Swim Study Collaborations
  • Rotary International
  • International Council of Nurses
  • Lions Club
  • YMCA of the USA - Swim Coach Certification
  • Freemason
  • Jaycees
  • Swim Australia Teacher Certification

Certifications

  • CompTIA Network+
  • First Aid/CPR Certified
  • Lifeguard Instructor Certification (American Red Cross)
  • Waterpark Lifeguard Certification
  • Diving Safety Officer Certification
  • Certified Aquatic Recreation Specialist (CARSS)
  • NASCO Advanced Lifeguard Certification
  • Project Management Professional (PMP)
  • National Swimming Pool Foundation (NSPF) Certified Instructor
  • SHRM Certified Professional (SHRM-CP)

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