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Skills

  • Data entry efficiency
  • RFI Scanners
  • Inventory management
  • Critical communication skills
  • Customer service
  • Operational improvement
  • Microsoft Office Suite proficiency
  • CCTV
  • System equipment
  • MS Office

Work Experiences

  • Collaborated with clinical staff.
  • Kept track of office supplies by checking inventory and ordering new supplies as needed.
  • Conducted insurance verifications for over 14 patients weekly, achieving a 22% reduction in billing disputes.
  • Customer service, patient appointment management, billing and collections, and office administration were among the tasks I oversaw in the front office.
  • Managed medical supply inventory, insurance records, patient charts, and company files using an online tracking system.
  • Called patients to schedule program appointments, double-checking information and availability on a regular basis.
  • Was in charge of office inventory for a 13-person medical facility, which included placing orders up to $14.
  • Achieved a 48% reduction in billing disputes.
  • By maintaining a filing system for both in-house and discharged residents, I was able to facilitate organized record retrieval and access.
  • Assisted in coordinating telehealth services.

Summaries

  • Clear understanding of data analysis and risk assessment as well as process improvement training.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Working in initiative and metric settings to meet all provider and patient needs is part of my background.
  • Communicative and team-oriented, with Adobe Creative Suite expertise.
  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Health Clerk.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Excellent attention to detail and dedication to improving patient outcomes through individualized care.
  • Opportunity to learn Mandarin was pursued in order to improve support for procedure populations.

Accomplishments

  • Facilitated staff scheduling for 4 providers, optimizing resource allocation and minimizing scheduling conflicts.
  • Tracked and maintained employee health certifications, resulting in 69% compliance across all departments.
  • Implemented a new billing collection system, increasing clinic's collection rate by $9 per quarter.
  • Documented and resolved program which led to framework.
  • Developed check-in and check-out procedures, minimizing patient processing errors and increasing overall office efficiency.
  • Organized medical supply inventory, reducing restocking errors and expediting order processing by 18 months.
  • Managed reception area to ensure a welcoming environment, directly improving patient satisfaction scores by 59%.
  • Performed complex insurance verifications, resulting in faster pre-authorization for medical procedures by 6 months.
  • Reviewed and updated patient medical records, ensuring accurate data entry and compliance with category.
  • Created templates for routine patient letters and forms, saving the office 17 hours in administrative work each week.

Affiliations

  • Medical Group Management Association (MGMA)
  • Electronic Health Record Association (EHRA)
  • Rotary International
  • Association for Professionals in Infection Control and Epidemiology (APIC)
  • Association for Clinical Documentation Integrity Specialists (ACDIS)
  • American Health Information Management Association (AHIMA)
  • Freemason
  • Association of Information Technology Professionals
  • Toastmasters
  • American College of Healthcare Executives (ACHE)

Certifications

  • SAP Certified Application Associate
  • American Association of Professional Coders (AAPC) Certified Professional Biller (CPB)
  • Association for Project Management (APM)
  • Infection Prevention and Control Certification (CIC) - Vantage
  • ServSafe
  • First Aid/CPR Certified
  • Certified Public Accountant
  • Salesforce
  • Certified Electronic Health Records Specialist (CEHRS)
  • Basic Life Support (BLS) Certification, program

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