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Skills

  • System equipment
  • Security systems
  • MS Office
  • Customer service
  • Relationship development
  • Call Center Management
  • Team collaboration
  • RFI Scanners
  • Communications
  • Data retrieval efficiency

Work Experiences

  • Assisted in managing flu shots and vaccine administration.
  • Customer service, patient appointment management, billing and collections, and office administration were among the tasks I oversaw in the front office.
  • Conducted interviews with patients in order to obtain medical information and insurance information.
  • Managed medical supply inventory, insurance records, patient charts, and company files using an online tracking system.
  • Digitized over 16 medical records and used Tableau to organize them.
  • Assisted in coordinating telehealth services.
  • Collaborated with over 2 insurance companies to ensure patient billing transparency and reduce patient complaints relating to unclear charges.
  • Achieved results within the first quarter after launch.
  • Was in charge of supervising and training the admissions, billing, and collection staff.
  • Organized, secured, and updated financial documentation for framework and program.

Summaries

  • Clear understanding of data analysis and risk assessment as well as process improvement training.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Strategic thinker with expertise in performance reporting.
  • Maintain high-volume medical offices by coordinating files, appointments, and other patient needs efficiently.
  • QuickBooks advanced abilities
  • Procedure, standard, and system are all available.
  • Looking forward to taking on a new challenge with a successful team.
  • Organize files, schedule appointments, and assist patients to keep the medical office running smoothly and efficiently.
  • Risk assessment in procedure settings and risk assessment in stakeholder engagement settings.
  • Working in initiative and metric settings to meet all provider and patient needs is part of my background.

Accomplishments

  • Collaborated with team of 3 in the development of process.
  • Developed check-in and check-out procedures, minimizing patient processing errors and increasing overall office efficiency.
  • Worked closely with team leaders to streamline medical record transfers, reducing process delays by 7 days.
  • Accurately compiled and audited over 15 immunization records, keeping system system in compliance with state regulations.
  • Created templates for routine patient letters and forms, saving the office 17 hours in administrative work each week.
  • Resolved product issue through consumer testing.
  • Monitored office supply levels and generated supply orders, ensuring zero shortages in medical supplies/equipment during the past year.
  • Collaborated with nursing staff to verify proper documentation of patient visits, adding to an overall improved workflow across departments.
  • Managed reception area to ensure a welcoming environment, directly improving patient satisfaction scores by 59%.
  • Organized medical supply inventory, reducing restocking errors and expediting order processing by 18 months.

Affiliations

  • Healthcare Administrative Professionals Association (HAPA)
  • International Council of Nurses
  • Electronic Health Record Association (EHRA)
  • Healthcare Information and Management Systems Society (HIMSS)
  • International Association of Administrative Professionals
  • Jaycees
  • Association for Supply Chain Management (APICS)
  • Society for Healthcare Risk Management (SHRM)
  • Association for Computing Machinery
  • American Academy of Medical Administrators (AAMA)

Certifications

  • Certified Telehealth Coordinator (CTC) - Northwind
  • Certified Clinical Medical Assistant (CCMA)
  • Healthcare Leadership Certificate - metric
  • CompTIA A+ Technician
  • American Academy of Financial Management (AAFM)
  • Credentialed Alcoholism and Substance Abuse Counselor (CASAC) Certification
  • Certified Business Analysis Professional (CBAP)
  • Google Certified Professional Cloud Architect
  • Certified Patient Experience Professional (CPXP) - Ironclad Systems
  • Medical Billing and Coding Certification – Beacon Labs

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