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Skills

  • Multilayer network management
  • SolarWinds support
  • JIRA/Ticketing systems proficiency
  • Performance metrics tracking and reporting
  • Network operation automation
  • WAN Acceleration technologies
  • Advanced traffic monitoring and analysis
  • VLAN aggregation
  • Firmware upgrade planning and execution
  • Advanced troubleshooting for 14+ users

Work Experiences

  • Put in place the necessary controls and procedures to protect information system assets from being modified, disclosed, or destroyed inadvertently or intentionally.
  • Was in charge of data center power and cooling infrastructure, as well as ensuring that critical facility operational best practices were followed.
  • Collaborated with external audit teams to ensure compliance with program, resulting in zero infractions over 8 consecutive audits.
  • Investigated network issues involving a mix of hardware, software, power, and communication issues.
  • Double-checked that information security policies, principles, and practices were being followed to ensure that network services were delivered on time.
  • Achieved a 54% increase in security protocol compliance.
  • Built security protocols.
  • Checked client and vendor technical specifications for adequacy, accuracy, and functionality.
  • Configured, managed, and evaluated multi-protocol network elements for effective end-to-end communications.
  • Was responsible for the upkeep of the company's servers, computers, printers, cables, and other equipment.

Summaries

  • Successful experience advising clients on hardware and software choices.
  • Accomplished in building secure network protocols.
  • Architected a company-wide bandwidth optimization program.
  • Within Miscellaneous, senior Network Operations Center Engineer and outstanding performer in workflow optimization and data analysis.
  • Administered high-availability networks.
  • Network Operations Center Engineer is a multi-talented Network Operations Center Engineer who is consistently rewarded for planning and operational improvements.
  • Achieved 38% improvement in disaster recovery capabilities.
  • Achieved a 82% improvement in team productivity.
  • Strengths in budget management and cross-functional collaboration backed up by Miscellaneous training.
  • Boosted productivity for 16+ users globally.

Accomplishments

  • Instrumental in facilitating seamless integration of 2 new sites into existing MPLS network, meeting project milestones ahead of 11-day schedule.
  • Effectively resolved 17 P1 critical incidents within 3 hours, keeping all impacted stakeholders informed throughout the process.
  • Collaborated with third-party vendors to resolve critical SNMP-related network failures, reducing downtime by 50%.
  • Successfully migrated 15 physical servers to virtual environments, resulting in reduced operational costs by $12.
  • Monitored network health using SNMP-based tools and adjusted traffic shaping policies to optimize bandwidth efficiency, resulting in $14 annual savings.
  • Developed and deployed network performance reports using Power BI, enabling actionable insights and improving decision-making among senior management.
  • Provided real-time incident resolution across 10 international locations, achieving 30% improvement in service-level agreement (SLA) response times.
  • Managed 24/7 monitoring of LAN/WAN infrastructure supporting 13 global locations with an uptime rate of 76%, ensuring continuous service reliability.
  • Supported 4+ customers by providing real-time NOC services and resolving escalations, contributing to overall customer satisfaction increase by 29%.
  • Conducted root cause analysis for network outages, reducing average resolution time from 13 hours to 18 minutes, improving uptime across 13 branches.

Affiliations

  • Society of Human Resource Management
  • Member of the DevOps Institute, contributing to automation processes
  • Association for Computing Machinery
  • Certified in Red Hat Certified System Administrator (RHCSA) since 2020
  • Member of the Enterprise Management Associates (EMA)
  • Jaycees
  • Participant in the Open Network Users Group (ONUG)
  • Affiliated with the National Society of IT Service Professionals (NSITSP)
  • Association for Supply Chain Management (APICS)
  • Member of the Telecommunications Industry Association (TIA) Networking Division

Certifications

  • Microsoft Certified: Azure Network Engineer Associate
  • VMware Certified Professional – Network Virtualization (VCP-NV)
  • Salesforce
  • Certified Information Security Manager (CISM)
  • Certified Information Systems Auditor (CISA)
  • Nokia Service Routing Architect (SRA)
  • Certified DevOps Professional (CDOP) - 2023
  • Palo Alto Networks Certified Network Security Engineer (PCNSE)
  • F5 Certified Technical Specialist (F5-CTS)
  • SHRM Certified Professional (SHRM-CP)

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