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Skills

  • Communications
  • Market research
  • First Aid/CPR
  • Budgets
  • Network development
  • Account servicing
  • Client usage pattern analysis
  • Client Retention Strategies
  • Business operations
  • Team building

Work Experiences

  • Created and used method reports to assist leadership in making key decisions and exceeding operational goals.
  • Anticipated client needs based on prior service history.
  • Collaborated with customers to analyze service data.
  • Achieved a time-saving of 58% per shift.
  • Boosted delivery timeliness rates by 67%.
  • Conducted thorough mechanical checks.
  • Met sales and service targets of $6 by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
  • Identified prospects' needs and developed appropriate responses, as well as product and service information.
  • Consistently identified areas for process improvement, leading to higher route completion rates and a time-saving of 69% per shift.
  • Addressed unexpected routing or product delivery changes.

Summaries

  • French is a bilingual individual who is fluent in both languages.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Highly skilled and knowledgeable in the techniques used to close sales.
  • Highly skilled at hiring, training, managing, coaching, and mentoring sales and customer service representatives, as well as interacting with employees at all levels of the organization and the general public.
  • Professional with risk assessment and process improvement expertise who is organized and resourceful.
  • Professional with a passion for sales and customer service, as well as communication and negotiating skills.
  • Adept at customer retention strategies, achieved a 55% improvement in retention across the Austin region by leveraging data-driven service improvements.
  • Superior communication skills, as well as the ability to understand and close sales, are required.
  • Schedule flexibility and the ability to travel up to 12% of the time.
  • Accountable for overseeing route operations for 12 clients.

Accomplishments

  • Introduced a rigorous upsell evaluation process, contributing to $7 in additional revenues through efficient client relationship management.
  • Performed routine service vehicle checks, extending fleet vehicle lifespans and reducing repair costs by $17 annually.
  • Trained 10 staff in adherence to dispatch policies, contributing to a reduction in missed deliveries by 24%.
  • Onboarded 9 new clients while achieving 76% satisfaction score in 2018 through exceptional service delivery and follow-up protocols.
  • Maintained 10 consecutive days with zero vehicle accidents through rigorous safety training and procedures.
  • Resolved client concerns within the past year, leading to a significant increase in customer satisfaction and loyalty.
  • Consistently maintained a 72% or higher on-time delivery rate, with an average customer satisfaction score of 13 out of 5.
  • Reduced fuel consumption by 71% through efficient route optimization and adherence to preventive maintenance schedules, lowering fleet operation costs.
  • Achieved recognition as ‘Employee of the Month’ in 7 months for consistently surpassing service timeliness and customer satisfaction metrics.
  • Implemented real-time tracking for 6 delivery vehicles, improving on-time service completion by 28%.

Affiliations

  • Association for Operations Management (APICS)
  • Occupational Safety and Health Administration (OSHA) Certification Holder
  • Toastmasters
  • International Association of Transportation & Logistics Professionals
  • Professional Truck Drivers Institute
  • International Association of Administrative Professionals
  • Fleet Management Association (FMA)
  • Society for Fleet Safety Professionals
  • American Production and Inventory Control Society (APICS)
  • International Society of Performance Improvement (ISPI)

Certifications

  • Certified Supply Chain Professional (CSCP)
  • Certified Hazardous Materials Manager (CHMM)
  • Route Management and Safety Certification - Vantage
  • Certified Public Accountant
  • Apple Certified Associate (ACA)
  • Certified in Inventory and Production Management (CPIM)
  • Certified Distribution and Warehousing Technician (CDWT)
  • Certified Transportation Professional (CTP)
  • Certified Customer Experience Professional (CCXP)
  • Google Certified Professional Cloud Architect

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