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Skills

  • Team building
  • Supervision
  • Customer service enhancement
  • Closing ratio maximization
  • Customer Relationship Management (CRM)
  • Customer service
  • Customer retention strategies
  • Operational improvement
  • First Aid/CPR
  • Client communication and follow-up

Work Experiences

  • Was in charge of maintaining store equipment such as computers, printers, and fax machines.
  • Planned marketing initiatives and tapped into my referral network to promote business development.
  • Shared best practices with on-site and external personnel to align efforts and goals.
  • Achieved a 53% reduction in processing time.
  • Achieved a 71% or higher loan closure rate.
  • Created a cutting-edge employee recognition program that increased productivity and morale.
  • Increased employee morale and decreased turnover by 14%.
  • Reduced workflow inconsistencies by recruiting and hiring capable employees.
  • Achieved a 84% improvement in transactional processing speed.
  • Achieved $12 in annual savings.

Summaries

  • Mortgage Supervisor who is proactive and meticulous, with over 6 years of experience in the category industry.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Bringing 6 years of industry experience to Ironclad Systems, and ready to take on a challenging, growth-oriented role.
  • Ability to use sound judgment and independent decision-making skills to positively impact company success.
  • Accomplished leader recognized for mentoring teams and driving a 76% increase in team efficiency, complemented by the successful implementation of compliant operational procedures.
  • Dynamic application of workflow optimization and vendor management in a fast-paced business environment.
  • Mortgage Supervisor is a multi-talented Mortgage Supervisor who is consistently rewarded for planning and operational improvements.
  • Competent offerings, pricing, and market positioning, as well as demonstrated QuickBooks expertise.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.

Accomplishments

  • Streamlined communication between loan officers and underwriters, improving service accuracy by 22% and expediting loan approvals.
  • Utilized loan origination software to analyze trends in loan volume, allowing the team to adjust staffing and close over 10 loans on time during 2020.
  • Coordinated with compliance and risk departments to ensure all mortgages met federal and state regulations, achieving 20% regulatory adherence in audits.
  • Restructured the loan submission process to remove bottlenecks, yielding a 66% reduction in loan approval turnaround times.
  • Resolved product issue through consumer testing.
  • Designed a quality control process for risky loan products, resulting in a $177,000 reduction in default rates within 2017 of implementation.
  • Identified and eliminated inefficiencies in third-party service provider workflows, resulting in a cost savings of $82,000 annually.
  • Collaborated with cross-departmental teams to resolve compliance issues, ensuring 17% adherence to both internal and external audit requirements.
  • Introduced a scoring system for appraisals that improved the consistency of loan approvals, lowering risk exposure by $11,000.
  • Implemented new workflow for processing mortgage applications, accelerating loan closures by 55% and reducing backlog by 17 files.

Affiliations

  • Mortgage Bankers Association (MBA)
  • American Society of Safety Professionals
  • Lions Club
  • National Association of Professional Mortgage Women (NAPMW)
  • American Marketing Association
  • National Association of Credit Management (NACM)
  • Financial Services Institute (FSI)
  • Certified Mortgage Banker (CMB) Designation
  • National Association of Social Workers
  • Institute of Certified Financial Planners (ICFP)

Certifications

  • Six Sigma Green Belt Certification – Process Improvement
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Google Certified Professional Cloud Architect
  • Certified Real Estate Specialist (CRES)
  • Certified Financial Planner (CFP)
  • Anti-Money Laundering Specialist (CAMS)
  • Certified Residential Mortgage Specialist (CRMS)
  • Certified Regulatory Compliance Manager (CRCM)
  • Certified Public Accountant (CPA)
  • Certified Business Analysis Professional (CBAP)

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