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Skills

  • Customer service
  • Metrics development for student success measurement
  • Cross-departmental collaboration
  • Data entry
  • Team building
  • Lead generation through targeted marketing
  • Diversity recruitment initiatives
  • Knowledge of financial aid processes
  • Communications
  • CRM software management (e.g., method)

Work Experiences

  • Achieved a 47% rise in diverse student applications.
  • Was in charge of posting payments to accounts and keeping track of records.
  • Created personalized communication flows for prospects.
  • Aligned enrollment strategies with university growth goals.
  • Achieved initiative.
  • Automated data entry and tracking processes, reducing processing time by 41% and increasing operational efficiency.
  • Followed strict procedures to safeguard sensitive patient data, such as medical records and payment information.
  • Solved framework issues, improved operations, and provided excellent customer service.
  • Created partnerships with process organizations.
  • Conducted demographic research.

Summaries

  • Collaborative Insurance Verification Specialist with a track record of establishing rapport with patients and maintaining data integrity.
  • A team player with a broad understanding of medical terminology and the ability to work effectively with a variety of personalities.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved university growth objectives.
  • Achieved a method increase in student enrollment.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Automated processes.
  • Empathy, dependability, and enthusiasm for customer satisfaction.
  • Achieved a 72% increase using data analytics.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Collaborated with team of 12 in the development of system.
  • Refined transfer student application workflows, reducing processing time by 12 days and increasing transfer enrollments by 44%.
  • Documented and resolved initiative which led to process.
  • Developed and implemented recruitment events, leading to a 44% increase in student engagement and applications.
  • Increased engagement with prospective students by collaborating with alumni on recruitment initiatives, boosting applicant inquiries by 61%.
  • Delivered detailed monthly and quarterly reports to leadership that tracked recruitment goal progress and identified areas for improvement.
  • Facilitated professional development workshops for staff, increasing their enrollment techniques and leading to a 38% improvement in applicant conversions.
  • Increased student engagement on social media platforms by 35% through targeted content and strategic timing.
  • Used data automation tools to streamline application tracking, reducing time spent on administrative tasks by 69%.
  • Initiated a social media recruitment strategy that increased engagement and application inquiries from key demographics by 24%, contributing to a higher applicant pool.

Affiliations

  • Middle States Association of Collegiate Registrars and Officers of Admission (MSACROA) - Regional
  • Data Governance and Information Quality (DGIQ) - Conference Participant
  • Jaycees
  • League for Innovation in the Community College
  • Association for Supply Chain Management (APICS)
  • U.S. Department of Education – Voluntary Institutional Participation in Adobe Creative Suite
  • National Association of Social Workers
  • International Association of Administrative Professionals
  • American Association of Collegiate Registrars and Admissions Officers (AACRAO)
  • National Association of Student Financial Aid Administrators (NASFAA)

Certifications

  • Advanced Data Visualization with Excel and Tableau - HubSpot
  • Certified Business Analysis Professional (CBAP)
  • Google Ads Search Certification
  • CRM System Specialist - SAP
  • Higher Education Certification in Data Analytics - Harbor & Co.
  • ServSafe
  • Diversity, Equity, and Inclusion (DEI) in Admissions Certification - Harbor & Co.
  • FERPA Compliance Certificate - Lakeside Partners
  • Certified Public Accountant
  • Cisco Certified Network Associate (CCNA)

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