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Skills

  • Lease agreement inspections
  • Project lifecycle management
  • Process improvement
  • Compliance tracking and issues resolution
  • Business operations
  • SLA compliance monitoring and reporting
  • Team management
  • First Aid/CPR
  • Budgeting and financial management
  • Relationship development

Work Experiences

  • Coordinated multi-site turnovers across Chicago.
  • Collaborated with vendors to negotiate service terms.
  • Coordinated complex multi-site turnovers across Raleigh, ensuring each property was inspection-ready within 7 days of tenant vacating.
  • Looked into and fixed mechanical issues with machines like procedure and program.
  • Collaborated with property owners and vendors.
  • Helped with maintenance program development, implementation, and execution.
  • With ongoing training and close employee mentoring for new and less experienced team members, I was able to close knowledge gaps.
  • Coordinated the turnover process of 7 apartment units per week.
  • Organized ongoing maintenance schedules to improve system performance.
  • Achieved a 63% reduction in tenant complaints post-move-in.

Summaries

  • Achieved effective cost savings.
  • Achieved consistent market readiness for multiple units.
  • Clear understanding of performance reporting and cross-functional collaboration as well as vendor management training.
  • Accomplished in turning around complex property turnovers.
  • Aligned turnover processes with business goals.
  • Costs were consistently reduced while profits were increased.
  • Turnover Coordinator is a multi-talented Turnover Coordinator who is consistently rewarded for planning and operational improvements.
  • Committed to improving workplace safety and reducing risks through improved safety training.
  • Conducted cost-benefit analyses.
  • Maintain and repair program and procedure equipment efficiently.

Accomplishments

  • Implemented a proactive maintenance schedule that decreased emergency repair requests by 25% % within the first three years.
  • Used QuickBooks to track vendor performance metrics, ensuring that all cleaning/repair tasks were completed on time and within budget.
  • Successfully coordinated turnovers in a high-volume market, handling an average of 10 unit turnovers per month with procedure delays.
  • Forecasted turnover budgets for 12 properties, saving $6 by eliminating unnecessary expenditures and renegotiating vendor contracts.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Played a critical role in maintaining zero penalties during 3 landlord/tenant inspections by ensuring proper documentation of all turnover activities.
  • Successfully collaborated with the legal team to ensure turnover procedures were in full compliance with new rental laws, avoiding potential penalties and fines.
  • Improved stakeholder communication by establishing weekly status reports for property readiness, improving transparency across 18 departments.
  • Developed a vendor evaluation process that increased service quality while reducing vendor-related issues by 41% % over 2017.
  • Negotiated bulk material procurement contracts that reduced costs by 22% for turnover-related supplies.

Affiliations

  • Certified Facility Manager (CFM) from IFMA
  • National Apartment Association (NAA)
  • Professional Member of Construction Specifications Institute (CSI)
  • Society of Human Resource Management
  • International Facility Management Association (IFMA)
  • Institute of Real Estate Management (IREM)
  • United States Green Building Council (USGBC) – LEED Accredited Professional
  • Construction Management Association of America (CMAA)
  • Certified Apartment Manager (CAM) by NAA
  • Council for Affordable and Rural Housing (CARH)

Certifications

  • CompTIA Network+
  • Customer Feedback and Stakeholder Communication Certification by Cedar Works
  • Energeering Maintenance Technician Certification by program
  • Tenant Relations and Dispute Resolution Certification by category
  • Certified Public Accountant
  • Facilities Management Professional (FMP) by International Facility Management Association (IFMA)
  • Google Certified Professional Cloud Architect
  • Certified Lead Renovator (EPA RRP) by Environmental Protection Agency (EPA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Sustainable Building Operations Certification by method

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