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Skills

  • Health insurance
  • Sales techniques
  • Corporate account management
  • Account management
  • Cold calling and lead generation strategies
  • Claims reporting systems
  • Auto insurance
  • Client feedback integration into service improvements
  • EPIC
  • Asset protection

Work Experiences

  • Achieved a 64% improvement in customer satisfaction scores.
  • Checked policy applications for errors and communicated with underwriters to expedite the application process.
  • Achieved a 37% reduction in claims disputes.
  • Qualified individuals interested in purchasing insurance coverage by making approximately 8 outbound and inbound sales calls per week.
  • Analyzed individual and business insurance needs to tailor customized policies, leading to a client retention rate exceeding 76%.
  • Boosted repeat business by 57% over several months.
  • Achieved consistent sales growth in 2015.
  • Used a rate book, Asana, and a calculator to quote and calculate premium rates for policies.
  • Advised high-net-worth clients on asset protection strategies.
  • Collaborated with underwriters and back-office teams.

Summaries

  • Achieved efficient lead conversion.
  • Within Miscellaneous, senior Independent Insurance Sales Representative and outstanding performer in data analysis and workflow optimization.
  • Award-winning Independent Insurance Sales Representative recognized for top regional sales growth and building a strong network of client referrals.
  • Boosted lead conversion by 43%.
  • Closed high-value sales deals.
  • Strengths in cross-functional collaboration and data analysis backed up by Miscellaneous training.
  • Built strong relationships.
  • Achieved retention rates consistently exceeding 31%.
  • Coached team members to improve sales performance.
  • Adept at collaborating with marketing teams to drive 17% higher lead generation through targeted customer engagement campaigns.

Accomplishments

  • Managed a diverse portfolio of 17 corporate and individual clients, tailoring insurance packages to meet their specific needs and securing 36% client retention.
  • Conducted in-depth needs analysis to match clients with the most appropriate health, life, and property insurance policies, growing overall sales by 61%.
  • Guided clients through policy amendments to ensure compliance with state and federal insurance regulations, reducing claim disputes by 67%.
  • Consulted with clients to restructure large-scale, multi-million-dollar insurance portfolios, optimizing premium output efficiency by 52%.
  • Established a customer loyalty program that rewarded long-term policyholders with premium bonuses, resulting in a 71% increase in renewal rates.
  • Developed annual risk mitigation plans for high-net-worth clients, safeguarding assets valued at over $4.
  • Mastered the intricacies of Power BI, improving claims processing accuracy and reducing errors by 48%.
  • Maintained up-to-date knowledge of both state and international insurance regulations, ensuring policies consistently met compliance requirements.
  • Partnered with marketing teams to create customized collateral materials, boosting client understanding of product offerings and increasing new policy enrollment by 66%.
  • Led workshops to train junior representatives on insurance policy structuring, contributing to a 75% increase in productivity.

Affiliations

  • International Association of Administrative Professionals
  • Association of Information Technology Professionals
  • State Insurance Licensing Board - Licensed Agent
  • American Council of Life Insurers (ACLI)
  • Licensed Property & Casualty Insurance Agent, 2016
  • Society of Actuaries (SOA) Affiliate Membership
  • National Association of Social Workers
  • Certified Insurance Counselor (CIC), 2016
  • Risk and Insurance Management Society (RIMS)
  • National Alliance for Insurance Education and Research

Certifications

  • Certified Public Accountant (CPA)
  • Insurance Brokerage and Agency Management Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • Associate in Insurance Services (AIS)
  • Life and Health Insurance License
  • Certified Risk Manager (CRM)
  • Certified Professional Insurance Agent (CPIA)
  • Cisco Certified Network Associate (CCNA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA A+ Technician

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