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Skills

  • Delegating work
  • Interpersonal and written communication
  • RFI Scanners
  • Document scanning
  • Adjusting routes
  • Data entry
  • Improving operations
  • Vendor relationship management
  • Team Leadership
  • Materials preparation

Work Experiences

  • Examined 11 rooms, halls, and lobbies to determine whether or not furniture or equipment needed to be repaired or replaced.
  • Established schedules, implemented new policies, and collaborated with managers to improve operational procedures and set clear goals.
  • Completed laundry services, paying close attention to the needs of various items, such as hand washing and dry cleaning.
  • Interacted with guests in a positive manner, which increased customer retention by 18% when performing daily job tasks.
  • Created and implemented work plans for subordinate employees to ensure that their work met organizational standards in terms of quality and consistency.
  • Reviewed 4 routes, as well as daily traffic and weather conditions, and made adjustments to plans to meet daily needs.
  • Accepted responsibility for all building keys, master keys, and access cards that had been assigned to me.
  • Cleaned elevators, glass, and planters in public areas such as the lobby, pool, and public restrooms.
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Achieved a 39% reduction in overtime hours.

Summaries

  • Customer-focused Sales Representative with 8 years of experience solving problems for clients.
  • Expert in system with a strong aptitude for coordinated and launched.
  • Strong technical skills and experience in client relations.
  • Metric are well-understood.
  • Housekeeping Dispatcher with workflow optimization and stakeholder engagement abilities.
  • Dedicated Miscellaneous dispatching leader with excellent team management and problem-solving abilities.
  • SAP and Jira experts with exceptional interpersonal skills.
  • Active leader with excellent communication and collaboration skills.
  • Top-producing salesperson and industry expert in Miscellaneous.
  • Ability to recognize system issues and integrate process solutions to achieve framework.

Accomplishments

  • Integrated
  • Assisted in revamping staff breaks and shift overlaps, reducing overtime payouts by 21%.
  • Initiated
  • Documented
  • Recommended
  • Guided
  • Marketing: Implemented marketing strategies which resulted in category growth of customer base.
  • Collaborated with department heads to streamline communication, reducing guest complaints related to delayed services by 58%.
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Helped adjust staff rosters using real-time data, bringing down labor costs during off-peak times by 44%.

Affiliations

  • Certified Hospitality Housekeeping Executive via the American Hotel & Lodging Educational Institute (AHLEI) 2022
  • Regular participant in industry webinars hosted by American Hotel & Lodging Association (AHLA) since 2020
  • Member of Cleaning Management Institute (CMI) and received certification in Managing Housekeeping Operations 2023
  • Affiliated with the National Housekeeping Management Association (NHMA) 2019 – Present
  • Certification in Cleaning Industry Management Standard (CIMS) 2018
  • Regular attendee of industry conferences such as International Hotel Convention on Hotel Operations initiative
  • Regular attendee of Professional Housekeeper’s Symposium, focusing on Operational Efficiency 2023
  • Host and coordinator of Peer Learning Circles for Housekeeping Dispatchers at Summit Group since 2022
  • Certified in Inventory and Procurement Specialist Program from program with insights on high-peak demand
  • Certified in Safe Hotel Handling and Room Management—affiliated with Global Hotel Concierge Association 2018

Certifications

  • Occupational Safety and Health (OSHA) Workplace Safety Certification
  • Certified Hotel Administrator (CHA) - Ironclad Systems
  • American Academy of Financial Management (AAFM)
  • Competency-Based Leadership Certification in Housekeeping Mgmt - Cedar Works
  • Certified Business Analysis Professional (CBAP)
  • Certified Frontline Supervisor (CFS) – Summit Group
  • Certified Rooms Specialist (CRS) - Cedar Works
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Protection Officer (CPO)
  • Certified Lodging Security Supervisor (CLSS) – Summit Group

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