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Skills

  • Inventory management
  • Business operations
  • CCTV
  • Operational improvement
  • Staff development
  • Team Leadership
  • Report writing
  • Food preparation
  • Insurance billing
  • Materials preparation

Work Experiences

  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Interacted with guests in a positive manner, which increased customer retention by 18% when performing daily job tasks.
  • Learned process improvement and project management to help with office needs.
  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Cleaned 15 locations with consistently high customer satisfaction ratings every two years.
  • Answered 6 phone calls per 6 months to assist customers.
  • Developed a reputation for punctuality and hard work.
  • QuickBooks was delivered to customer locations by me.
  • Created and implemented work plans for subordinate employees to ensure that their work met organizational standards in terms of quality and consistency.
  • Saved money by developing functional solutions to program problems.

Summaries

  • Results-oriented Miscellaneous professional with project management, stakeholder engagement, and project management strengths.
  • With the ability to open, delegate, and close tickets quickly and accurately.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Customer-focused Sales Representative with 8 years of experience solving problems for clients.
  • Knowledgable in a variety of design and testing methodologies.
  • Dedicated to making improvements to company operations.
  • Communicative and team-oriented, with Microsoft Excel expertise.
  • Metric and procedure have a proven track record.
  • Strategic thinker with expertise in performance reporting.
  • Multitasking expert with experience scheduling deliveries, optimizing routes, and prioritizing jobs.

Accomplishments

  • Solved
  • Coordinated with management to implement a new housekeeping reporting system, saving 5 work hours per week.
  • Represented
  • Created and maintained daily housekeeping reports for upper management, improving resource allocation during large events by 11%.
  • Conducted monthly audits on housekeeping performance, identifying key improvement areas that increased room readiness by 23%.
  • Assisted in revamping staff breaks and shift overlaps, reducing overtime payouts by 21%.
  • Prepared
  • Researched
  • Trained
  • Improved

Affiliations

  • Regular attendee of industry conferences such as International Hotel Convention on Hotel Operations initiative
  • Active involvement in Local Hospitality Housekeepers Association (LHHA) focused on real-time dispatching practices framework
  • Active member of the Association for Linen Management (ALM) focused on supply chain optimization metric
  • Participant in Leading Change in Hotel Operations Seminar, Affiliated with Northwind
  • Member of Cleaning Management Institute (CMI) and received certification in Managing Housekeeping Operations 2023
  • Certified in Green Housekeeping Procedures by the Green Business Certification Inc. (GBCI) 2019
  • Affiliated with the National Housekeeping Management Association (NHMA) 2019 – Present
  • Trained in Conflict Resolution Techniques at Cedar Works from 2021
  • Affinity group member for Women in Hotel Housekeeping Leadership 2021 - Present
  • Advanced Inventory Management Techniques Certification from Summit Group with focus on Real-Time Housekeeping Supply Control

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Sustainable Hospitality Certificate – Beacon Labs
  • ServSafe
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Guest Service Professional (CGSP) - American Hotel & Lodging Educational Institute
  • Association for Project Management (APM)
  • Google Certified Professional Cloud Architect
  • Certified Hospitality Housekeeping Supervisor (CHHS) - Lakeside Partners
  • Certified Hotel Concierge (CHC) - Harbor & Co.
  • Project Management Professional (PMP)

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