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Skills

  • Data analysis
  • Proficient in MS Office
  • Business operations
  • Calendaring
  • Power distribution techniques
  • Employee scheduling
  • CISCO router management
  • Excellent multi-tasker
  • Display design
  • Loss prevention

Work Experiences

  • Reduced resource and time waste by directly addressing employee or production issues and implementing timely solutions.
  • Intervene to assist the group in resolving issues when necessary.
  • Responded to information requests in a timely, courteous, and knowledgeable manner.
  • Looked at workloads to see how they would change with the seasons.
  • Collaborated closely with members of the software development and testing teams to design and develop robust initiative solutions that met client functional, scalability, and performance requirements.
  • Greeted and assisted customers at a busy retail store with a monthly revenue of $9.
  • Wrote detailed reports the past year on project specifications updates, progress, identified conflicts, and team activities.
  • Facilitate parent–teacher conferences in order to maximize student learning opportunities and develop proactive plans to address persistent issues.
  • Provided ongoing maintenance and development of bug fixes and patch sets for existing web applications.
  • Led a team of 17 technologists on a $4 million software development project to upgrade the Power BI quality management system.

Summaries

  • Multi-talented Principal Consultant with a track record of leading teams and developing strategic plans for a wide range of customer needs.
  • Process Research Associate with a strong desire to advance knowledge by conducting research into budget management.
  • Critical thinking ability, problem-solving ability, ability to plan and organize activities, and ability to provide excellent customer service.
  • Ambitious
  • Developer with extensive experience in the design, development, and implementation of interactive websites.
  • Fluent in French. Personable and professional communicator.
  • Deadline-driven
  • IT educator with a track record of creating effective training materials.
  • Customer Service Representative with experience working in a variety of method and customer service environments.
  • Knowledge of initiative of equipment and metric of products.

Accomplishments

  • Procedure Met and exceeded quotas generating 13+ calls per day on leads for software maintenance renewals. Served as communication link between engineering consultants, MIS management and staff.
  • Program Created and drove infrastructure migration strategy to begin transformation of SSIT from a legacy client-server workshop to a modern business-aligned operation built upon enterprise architecture best practices.
  • Customer Relations: Earned highest marks for customer satisfaction, company-wide.
  • Documented and resolved procedure which led to metric.
  • Directed end-to-end implementation of QuickBooks, overseeing a 40% increase in operational accuracy while ensuring zero downtime.
  • Coordinated the rollout of system company-wide, decreasing downtime by 77% during transition and improving overall performance.
  • Market Research: Performed an average of 80 follow-up phone calls per day to undercover customer needs and desires regarding product development, use and assistance.
  • Quality Control: Proofread and edited all presentation materials prior to send-off to ensure accurate reporting of company data.
  • Achieved status as one of 3 top sales performers in the region comprised of 11 stores.
  • Fostered a collaborative team environment that boosted employee engagement by 47%, eventually leading to a 15% improvement in team retention rates.

Affiliations

  • Kauffman FastTrac Graduate – Focused on entrepreneurial leadership and team dynamics
  • American Society of Safety Professionals
  • Association for Supply Chain Management (APICS)
  • American Management Association (AMA) – Completed training on leadership strategies
  • Professional Development Consortium (PDC) – Conference participant on proactive crisis management
  • Project Management Institute (PMI), Certified in OSHA
  • Lean Enterprise Institute – Followed courses on Lean management principles
  • American Society for Training and Development (ASTD) – Focused on employee training and knowledge transfer
  • Toastmasters
  • Association of Information Technology Professionals

Certifications

  • Agile Certified Practitioner (PMI-ACP)
  • Leadership Essentials Certificate
  • Certified Business Analysis Professional (CBAP)
  • Conflict Resolution for Leaders - Beacon Labs - 2016
  • Certified Associate in Project Management (CAPM) - 2016
  • Project Management Professional (PMP)
  • CCSP Network Security
  • Certified Information System Security Professional
  • Certified Public Accountant
  • CCNP Routing & Switching

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