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Skills

  • Business operations
  • Continuous Improvement Implementation
  • Advanced Problem Solving in Complex Systems
  • Project organization
  • Cross-functional team leadership
  • Administrative support
  • Relationship development
  • Customer service
  • Invoice generation
  • Manufacturing Quality Auditing

Work Experiences

  • Assessed and revamped supplier qualification processes, ensuring 67% adherence to the new standard within two years.
  • Achieved results within several months.
  • Site evaluations, customer surveys, and team audits were all things I did.
  • Gave informational sales presentations to potential investors to build symbiotic client relationships.
  • Researched banking guidelines and statutory requirements to stay current on new laws and applications.
  • Learned quality assurance and client relations to help with office needs.
  • Championed a root cause analysis process.
  • Assisted in the creation of framework procedures.
  • Achieved a 72% reduction in waste materials.
  • Achieved compliance within three years.

Summaries

  • Strategic planning Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Senior Quality Representative with vendor management and strategic planning abilities.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • QuickBooks and Microsoft Excel experts with exceptional interpersonal skills.
  • Proficient in promoting framework by leveraging workflow optimization and client relations knowledge.
  • Achieved 75% reliability for critical components.
  • Achieved a $4 reduction in non-quality related costs.
  • Senior Quality Representative who is passionate about data analysis and risk assessment.
  • Process improvement in metric settings and data analysis in project management settings.
  • Achieved a 56% improvement in product consistency.

Accomplishments

  • Revamped nonconformance reporting system, creating better visibility across departments and resulting in 31% faster issue resolution.
  • Authored and facilitated company-wide training on new quality standards, increasing compliance in key areas by 60%.
  • Improved the product release turnaround time by 54% by revamping the final inspection process and adding automated inspections at key points.
  • Served as primary liaison to external auditors, ensuring full compliance with metric, resulting in a zero-nonconformance audit.
  • Spearheaded a cross-departmental team that implemented Design for Manufacturability (DFM) principles, reducing defect occurrences in Salesforce by 40%.
  • Implemented a continuous feedback loop between production and quality teams, improving communication and reducing error rates by 54% over 16 months.
  • Integrated category within the production workflow, leading to improved consistency in defect identification and a 79% reduction in scrap rates.
  • Successfully spearheaded change management for transitioning from manual quality checks to automated systems, reducing inspection errors by 62%.
  • Ensured compliance with ISO 9001 standards through the implementation of new document control practices, leading to a 2017 recertification with zero deficiencies.
  • Implemented a supplier qualification program across Chicago, which enhanced component quality, resulting in a Lean achievement.

Affiliations

  • Member of the American Society for Quality (ASQ) since 2019, contributing to quality management best practices.
  • Active participant in APICS (Association for Supply Chain Management) for enhancing process optimization strategies.
  • Member of the International Council for Quality Professionals (ICQP), receiving recognition for excellence in ongoing quality education.
  • Affiliated with the Lean Enterprise Institute (LEI), applying lean principles to reduce waste and improve quality workflows.
  • Member of the Project Management Institute (PMI), utilizing project management to streamline quality assurance initiatives.
  • Affiliated with the International Quality Federation (IQF), focusing on conflict resolution and mediation in quality management.
  • Served as treasurer for the local ASQ chapter, engaging with quality improvement communities and activities.
  • Regular collaborator with the International Automotive Quality Standards Group (IAQSG) ensuring ISO/TS 16949 compliance.
  • Member of the Quality Assurance Association Boston, fostering best practices in corrective action processes.
  • Professional affiliation with the Society of Manufacturing Engineers (SME), supporting process standardization initiatives.

Certifications

  • Certified Software Quality Engineer (CSQE) – ASQ
  • Lean Six Sigma Green Belt (LSSGB) - 2023
  • Certified Process Improvement Specialist (CPIS) - Seattle
  • Association for Project Management (APM)
  • Certified Internal Auditor (CIA) - 2020 - Beacon Labs
  • CompTIA Security+
  • CompTIA Network+
  • Certified Six Sigma Black Belt (CSSBB) - 2024
  • Project Management Professional (PMP)
  • Root Cause Analysis and Corrective Action (RCA-CA) Certification - Austin

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