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Skills

  • Regulatory compliance
  • Patient care coordination
  • Quality Control and Assurance
  • Operational improvement
  • Framework equipment
  • Organization
  • Patient intake and eligibility verification
  • Project organization
  • Conflict resolution
  • Attention to detail

Work Experiences

  • Contributed to 68% improvement in compliance audits.
  • Audited insurance claims.
  • Achieved results within 18 months.
  • Developed new patient check-in protocols that adapted to social distancing measures, ensuring clinic efficiency remained at 69% capacity during the pandemic.
  • Achieved an Innovation Award for efficient clinic operations.
  • Assisted medical providers by verifying patient information.
  • Developed new patient check-in protocols.
  • Developed a streamlined check-in system and reduced patient wait times by 27% over three years, improving overall clinic throughput.
  • Was in charge of patient scheduling, check-in, check-out, and billing payments.
  • Contributed to a 52% increase in revenue collection.

Summaries

  • Contributed to a 77% increase in monthly revenue.
  • Confident healthcare leader skilled in managing patient intake and eligibility documentation, driving a 59% improvement in data accuracy and reducing errors across 17 clinics.
  • Boosted clinic revenue and cash flow.
  • Maintain high-volume medical offices by coordinating files, appointments, and other patient needs efficiently.
  • Goal-oriented and friendly, with a track record of updating traditional offices to improve patient satisfaction.
  • Clear understanding of data analysis and cross-functional collaboration as well as budget management training.
  • Ambitious problem solver.
  • For a busy metric practice, a capable Lead Medical Support Assistant capable of handling all medical administrative needs.
  • Confident healthcare leader skilled in managing patient intake.
  • Positive and upbeat personality with strong interpersonal communication skills.

Accomplishments

  • Partnered with administrative staff and doctors to streamline the referral process, decreasing referral turnaround time by 18 days.
  • Served as primary point of contact for patient inquiries, resolving 11 issues per day related to medical appointments, increasing overall satisfaction.
  • Resolved product issue through consumer testing.
  • Standardized the scheduling protocol across 13 departments, which contributed to a 62% improvement in clinic-wide appointment accuracy.
  • Reduced appointment no-show rates by implementing new scheduling protocols with automated reminders, resulting in a 73% reduction within one year.
  • Led the referral coordination center, improving processing time of medical referrals by an average of 16 days.
  • Facilitated collaboration between physicians and external clinics for specialized referrals, increasing accuracy and reducing unnecessary follow-up by 84% contacts.
  • Achieved a 79% increase in patient throughput by implementing a streamlined appointment booking system integrated with clinic workflow.
  • Developed a training program for new hires on clinical support applications, reducing onboarding time by 40% and increasing technical proficiency.
  • Introduced a clinic-wide bilingual patient support system, reducing language barriers and improving patient understanding and compliance by 19%.

Affiliations

  • Health Insurance Portability and Accountability Act Training (HIPAA)
  • American Medical Informatics Association
  • International Council of Nurses
  • Registered Medical Assistant program Certification
  • Project Management Professional (PMP) Certification
  • American Association of Medical Assistants (AAMA)
  • Society for Human Resource Management (SHRM)
  • National Association for Healthcare Quality (NAHQ)
  • Toastmasters
  • International Association of Administrative Professionals

Certifications

  • First Aid/CPR Certified
  • Certified Patient Account Representative (CPAR) - method
  • Credentialed EHR Trainer - initiative
  • Introduction to Healthcare IT Systems - Asana
  • CompTIA Network+
  • Certified Revenue Cycle Executive (CRCE) - AAHAM
  • Microsoft Office Specialist (MOS) | Microsoft
  • CompTIA A+ Technician
  • Certified Healthcare Financial Professional (CHFP) - HFMA
  • ServSafe

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