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Skills

  • Compliance with medical regulations
  • Employee Mentorship and Development
  • Appointment coordination systems
  • Revenue cycle management
  • Team leadership and supervision
  • Communications
  • Relationship development
  • Operational improvement
  • Regulatory compliance
  • Medical record accuracy

Work Experiences

  • Assisted in surgical coordination for up to 4 patients a week.
  • Collaborated with departmental managers.
  • Developed and managed a task allocation system that improved medical assistant response times to patient requests and reduced call handling times by 32%.
  • Coached staff to implement best GDPR practices.
  • Assisted medical providers by verifying patient information and ensuring accurate documentation was adhered to in process, reducing claim denials by 38% points.
  • Customer service, patient scheduling, and billing were among the duties I coordinated in the front office.
  • Collaborated with departmental managers to streamline operational workflows, reducing redundancies and increasing clinic productivity by 85% over 18 months.
  • Developed new patient check-in protocols.
  • Achieved results in two years.
  • Achieved results within 18 months.

Summaries

  • Achieved a 60% success rate in reduced claim denials.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Exceptional attention to detail, collaboration, and typing skills.
  • Confident healthcare leader skilled in managing patient intake.
  • Opportunity to learn French was pursued in order to improve support for procedure populations.
  • Strengths in strategic planning and client relations backed up by Healthcare training.
  • Proven experience in standard and category environments, as well as knowledge of provider requirements.
  • Ambitious problem solver.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Recognized on a regular basis for outstanding performance and contributions to the Healthcare industry's success.

Accomplishments

  • Supported revenue cycle management by ensuring accurate billing for over 8 procedures per month, resulting in a 30% increase in revenue.
  • Coordinated medical records transfers for over 3 patients monthly, ensuring compliance with HIPAA regulations and improving inter-clinic communication by 41%.
  • Instrumental in coordinating care for 18 veterans per day, ensuring all services were rendered within appropriate timeframes.
  • Served as primary point of contact for patient inquiries, resolving 11 issues per day related to medical appointments, increasing overall satisfaction.
  • Achieved a 79% increase in patient throughput by implementing a streamlined appointment booking system integrated with clinic workflow.
  • Facilitated effective communication between 7 medical teams and external providers to ensure accurate referral data entry and tracking.
  • Collaborated with cross-functional clinical teams to optimize patient scheduling, decreasing wait times by 73% over several months.
  • Trained and mentored a team of 17 Medical Support Assistants, enhancing unit efficiency and reducing errors by 75%.
  • Reduced appointment no-show rates by implementing new scheduling protocols with automated reminders, resulting in a 73% reduction within one year.
  • Coordinated services for inpatient and outpatient referrals, ensuring all documentation was completed within several months as per operational standards.

Affiliations

  • Certification of Healthcare Access Association (CHAA)
  • Federation of State Medical Boards (FSMB)
  • Jaycees
  • Patient Advocate Certification Board (PACB)
  • Association of Information Technology Professionals
  • National Association for Healthcare Quality (NAHQ)
  • Society of Women Engineers
  • Rotary International
  • Registered Medical Assistant program Certification
  • Electronic Health Records Professional Certification (EHRPC)

Certifications

  • Professional Healthcare Customer Service Certification - Ironclad Systems
  • Certified Patient Service Professional (CPSP) - Brightline
  • Patient Services Specialist Certification – Vantage
  • Certified Healthcare Technology Specialist (CHTS) - metric
  • Microsoft Certified Systems Engineer (MCSE)
  • Cisco Certified Network Associate (CCNA)
  • First Aid/CPR Certified
  • Certified Public Accountant
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Security+

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