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Skills

  • Team Leadership
  • Team management
  • Client needs assessment
  • Customer retention strategies
  • Production records management
  • Logistics management
  • Employee training and development
  • Vendor relationship management
  • Customer service
  • Client Satisfaction Improvement

Work Experiences

  • Achieved a 11% improvement in employee retention post-move.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Boosted repeat business by 42%.
  • Transported Asana to 6 months customer locations.
  • Answered 18 calls per three years to help customers with their questions and concerns.
  • Solved program issues, improved operations, and provided excellent customer service.
  • Achieved results within 2016.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved results over 9 months.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Summaries

  • Customized move management expert.
  • Achieved a retention boost of 22%.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Coordinated relocations across 2 regions.
  • Dedicated process professional seeking Move Coordinator opportunity to put 13 years of experience in related roles to good use.
  • Customer-centric Move Coordinator.
  • Adaptable Move Coordinator with years of experience.
  • Advanced safety protocols.
  • Costs were consistently reduced while profits were increased.
  • Adept at maintaining detailed documentation for compliance.

Accomplishments

  • Project managed the relocation of IT equipment across 12 offices, reducing system downtime by 28%.
  • Coordinated 16 department relocations in parallel, achieving 44% less downtime.
  • Acted as key point of contact for customer relations during high-value relocations, fostering a 74% increase in repeat business.
  • Optimized loading and unloading systems, reducing damage claims on fragile items by 70% year-over-year.
  • Earned praise from senior leadership for ensuring 14% on-time project completion during a high-pressure move.
  • Acted as primary point of contact for Beacon Labs IT team, ensuring seamless data center transition.
  • Effectively communicated across departments to streamline asset relocation, cutting project time by 72%.
  • Executed quality assurance protocols, leading to a 42% improvement in service completion times.
  • Secured vendors during multi-location relocations, resulting in 41% under budget completion.
  • Negotiated with transport vendors, achieving a 21% reduction in transportation costs in 2016.

Affiliations

  • Certified Relocation Professional (CRP) - Worldwide ERC
  • Institute for Global Moving & Logistics (IGML)
  • National Association of Social Workers
  • Council of Supply Chain Management Professionals (CSCMP)
  • Women in Logistics and Transport (WiLAT)
  • International Society of Logistics (SOLE)
  • American Society of Transportation and Logistics (AST&L)
  • Toastmasters
  • Lions Club
  • Freemason

Certifications

  • Certified Public Accountant
  • Apple Certified Associate (ACA)
  • Certified Professional Moves Manager (CPMM) - category
  • Certified Global Mobility Specialist (GMS) – Worldwide ERC®
  • Certified Relocation Professional (CRP) - method
  • Move Coordinator Specialist Certification - framework
  • Cisco Certified Network Associate (CCNA)
  • Customer Relationship Management (CRM) Certification - category
  • Certified Public Accountant (CPA)
  • Certified Transportation Broker (CTB) - Lakeside Partners

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