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Skills

  • Customer service
  • Communications
  • Regulatory compliance
  • Relationship development
  • Exhaust system diagnostics
  • Standard equipment
  • Budgets
  • MS Office
  • Power tool engine repair
  • Process improvement

Work Experiences

  • Conducted follow-up consultations.
  • Collaborated with customers on modification requirements.
  • Completed repairs in under 12 hours.
  • Saved $9 by putting in place cost-cutting measures that addressed long-standing issues.
  • Decreased diagnostic times by 5 hours per job.
  • Collaborated with key clients.
  • Looked for industry trends on social media and through online sources.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Conducted engine emissions testing.

Summaries

  • A customer-focused Small Engine Technician who excels at diagnosing and resolving tough mechanical failures quickly, improving retention rates by 84%.
  • Small Engine Technician with 14 years of successful team leadership and stakeholder engagement experience.
  • Small Engine Technician is a multi-talented Small Engine Technician who is consistently rewarded for planning and operational improvements.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Calibrated fuel injection.
  • Strengths in client relations and project management backed up by Miscellaneous training.
  • Within Miscellaneous, senior Small Engine Technician and outstanding performer in workflow optimization and performance reporting.
  • Customer-focused Small Engine Technician.
  • Boosted customer operations by 22%.
  • Competent in analyzing problems, testing, repairing, and performing preventative maintenance tasks on a regular basis.

Accomplishments

  • Developed an effective parts inventory system, reducing order processing time by 22%.
  • Provided customers with detailed repair estimates, maintaining a 79% customer satisfaction rating.
  • Reduced overall repair time by an average of 8% through streamlined diagnostic procedures and fast part replacements.
  • Maintained accurate inventory of over 13 parts, optimizing reorder levels and preventing shortages during peak times.
  • Implemented a preventive maintenance program, which led to a 15% reduction in major engine failures.
  • Specced out tools and equipment, contributing to a 35% increase in productivity per technician quarter-over-quarter.
  • Performed advanced diagnostic tests using SAP to pinpoint mechanical issues, achieving a 79% increase in first-time fixes.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with manufacturers to resolve recurring engine issues, resulting in a 64% decrease in warranty claims.
  • Reduced stock inventory holding costs by 57% through improved parts procurement and vendor negotiations.

Affiliations

  • American Marketing Association
  • Affiliate of Power Generating Systems Association
  • Lions Club
  • Member of the International Snowmobile Safety and Certification Committee
  • National Small Engine Mechanics Association
  • Certification from Stihl MasterWrench Service Program
  • Small Engine and Equipment Technicians Association (SEETA)
  • Society of Women Engineers
  • SKILLED affiliated with Professional Landcare Network (PLANET)
  • Society of Human Resource Management

Certifications

  • Certified Business Analysis Professional (CBAP)
  • ASE Small Engine Repair Certification (A1-A8)
  • Certified Small Engine Mechanic (OPEESA)
  • Factory Trained Technician for Husqvarna Products
  • Salesforce
  • Equipment and Engine Training Council Certification (EETC)
  • Kohler Expert Technician Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Public Accountant (CPA)
  • Simplicity Small Engine Certification

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