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Skills

  • OCLC and WorldCat
  • Event planning and execution
  • First Aid/CPR
  • Customer interaction and issue resolution
  • Digital resources (SAP, educational database)
  • Budgets
  • Relationship development
  • Task delegation
  • Educational collaboration with teachers
  • Catalogue and sort procedures

Work Experiences

  • Saved $16 by putting in place cost-cutting measures that addressed long-standing issues.
  • Collaborated with library staff to analyze visitor data and adjust hours of operation, leading to 49% increase in visitor attendance.
  • Solved standard issues, improved operations, and provided excellent customer service.
  • Kept the library shelves and printed materials stocked and organized according to a set of rules.
  • Added 11 titles in key subject areas.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Assisted patrons with photocopiers, microfiche, and audio/visual equipment operation and rentals at the library.
  • Processed customer fines and advised customers on how to reduce future charges.
  • Answered 13 calls per three years to help customers with their questions and concerns.
  • Built strong relationships with visitors by offering personalized book recommendations, contributing to a 62% increase in patron loyalty.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Adept at analyzing visitor data.
  • As a collaborative team player, worked on developing a digital literacy guide, helping patrons navigate technology with greater ease and independence.
  • Prioritizes patron satisfaction while balancing team support and library operations requirements.
  • Within Miscellaneous, senior Library Intern and outstanding performer in client relations and workflow optimization.
  • Committed to fostering a growth-minded learning environment by improving learning resources and creating tailored recommendations for K-12 students.
  • Contributed to a 43% increase in visitor attendance.
  • Library Intern is a service-oriented Library Intern with a track record of assisting patrons and librarians with routine and special projects.
  • Clear understanding of process improvement and project management as well as client relations training.
  • Connected patrons to library resources.

Accomplishments

  • Researched and created subject-specific research guides for interdisciplinary student major requirements, increasing research support requests from faculty by 85%.
  • Collaborated with interdisciplinary teams to provide specialized research support for Miscellaneous, enhancing student and faculty access to niche references.
  • Proposed and implemented a plan to reorganize high-demand sections in the library, improving patron access to popular resources by 64%.
  • Assisted patrons in locating research materials, leading to faster resolution times for research queries and contributing to a 27% improvement in patron satisfaction.
  • Enhanced the accessibility of digital collections by updating metadata and indexing, leading to a 25% increase in searchability of archival materials.
  • Coordinated with library volunteers to successfully complete a comprehensive inventory audit of 8 items, identifying and resolving cataloging issues in 6 months.
  • Worked collaboratively on the preservation of rare collections by digitizing 3 historical documents, expanding accessibility to academic researchers globally.
  • Led workshops and sessions on using cloud-based educational platforms such as ServiceNow, helping 7 patrons improve digital skills for academic success.
  • Partnered with marketing to prepare monthly email newsletters, helping to boost program sign-ups by 78% through streamlined communication.
  • Streamlined the book re-shelving process by implementing a new categorization strategy, reducing misfiled items by 72% in high-traffic library areas.

Affiliations

  • Contributor to Summit Group's Community Literacy Initiative
  • Member of metric Library Science Club, coordinated 15 outreach programs
  • Toastmasters
  • Volunteer at Local Public Library, supporting 12 community events annually
  • International Association of Administrative Professionals
  • Archives Volunteer, working with 5 collections, digitization projects
  • Member of the American Association of School Librarians (AASL)
  • Member of Young Adult Library Services Association (YALSA)
  • Rotary International
  • American Medical Informatics Association

Certifications

  • Certified Records Manager (CRM)
  • End-User Experience Certification in Library Technology - ALA
  • Cisco Certified Network Associate (CCNA)
  • Library Assessment and Analytics Certificate Program
  • Project Management Professional (PMP)
  • ALA-Accredited Master's Degree in Library and Information Science (MLIS)
  • CompTIA A+ Technician
  • Certificate in Information Retrieval Technology procedure
  • Intro to Javascript for Librarians Online Course category
  • Event Management and Planning Certification Harbor & Co.

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