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Skills

  • Call recording analysis
  • Operational improvement
  • Organization
  • Information intake
  • Conflict resolution
  • Crisis management during large-scale incidents
  • Efficient call transfer protocols
  • Police communication procedures
  • Incident report generation and analysis
  • First-aid instruction over phone

Work Experiences

  • Collaborated with metric.
  • Contributed to post-emergency debriefs.
  • Coordinated between police, fire, and EMS teams.
  • Increased productivity by ensuring prompt emergency response with no delays in service delivery.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Had an excellent attendance record and was always on time for work.
  • Conducted daily briefings with dispatch and field operators to assess performance and share insights, decreasing operational errors by 19%.
  • Read the system maps and caller information, and I entered all of the information into the system.
  • Collaborated with mental health professionals during crisis calls.
  • Achieved 12 successful interventions.

Summaries

  • 911 Call Taker is a multi-talented 911 Call Taker who is consistently rewarded for planning and operational improvements.
  • Strengths in project management and data analysis backed up by Miscellaneous training.
  • Committed to maintaining flawless call records in Microsoft Excel, ensuring 65% accuracy in emergency documentation and auditing processes.
  • Collaborated across jurisdictions.
  • Adjusted response strategies in real-time.
  • Boosted overall response success rates.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Accomplished at providing clear, concise instructions during emergencies, leading to a 31% increase in positive caller outcomes before responder arrival.
  • Dispatching procedures and policies are well-understood.
  • Consistently handles high-risk calls.

Accomplishments

  • Recommended innovative uses of technological tools like GPS in emergency response, allowing for more accurate triangulation of caller locations, reducing search times by 34% minutes.
  • Successfully logged and processed over 7 incident reports daily, maintaining accuracy and compliance with department regulations for public safety documentation.
  • Collaborated with team of 6 in the development of method.
  • Mastered multi-line answering systems to handle simultaneous emergency calls efficiently, maintaining a response rate of 18% calls per shift.
  • Facilitated department-wide training on new protocols for natural disasters, improving disaster response times by 44% and ensuring adherence to updated standards.
  • Managed caller information with Tableau, ensuring accurate data collection and timely dispatch of emergency services, improving resolution efficiency by 50%.
  • Participated in city-wide emergency response drills, recommending process changes that improved inter-agency collaboration and system efficiency by 64%.
  • Utilized enhanced data analysis to predict high-call volume periods, allowing for the realignment of call taker shifts, which reduced wait times by 82%.
  • Enhanced communication between fire, police, and emergency medical services through a feedback mechanism that shortened the resolution window by 74% across internal pathways.
  • Actively engaged in emergency simulations and debriefs, providing valuable insights that helped shift operational policies and reduce error rates by 34%.

Affiliations

  • Member of the Emergency Alert System (EAS) Development Panel
  • Society of Emergency and Disaster Communication Officers (SEDC)
  • Columbus Emergency Management Association (EMA)
  • Association of Information Technology Professionals
  • Society of Women Engineers
  • Freemason
  • National Emergency Number Association (NENA)
  • International Council of Nurses
  • Member of the Colorado Emergency Call Takers Association
  • Active Certification in Police Communications Protocol

Certifications

  • ServSafe
  • Hazardous Materials (HAZMAT) Awareness Certification
  • Crisis Intervention Team (CIT) Certification
  • Domestic Violence Awareness Training
  • Suicide Prevention Call Handling Expertise
  • Handling Active Shooter Situations Certification
  • Certified Business Analysis Professional (CBAP)
  • Certified Dispatcher for Mental Health Crises
  • CompTIA Security+
  • CompTIA A+ Technician

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