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Skills

  • Time management skills
  • Computer literate
  • Kennel cleaning and sanitizing methods
  • Quick problem solver
  • Contract auditing
  • Business operations
  • HIPAA compliance
  • Bilingual in Portuguese
  • Financial records and processing
  • Security systems

Work Experiences

  • Built relationships with patients, caregivers, and healthcare teams in order to meet the goals of individual care plans.
  • Installed, tested, and maintained alarm systems to ensure that they worked properly.
  • Identified
  • Invented
  • Got better.
  • Managed
  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Raised the stakes.
  • Daily fuel inspections, including preloading and quality control, were something I helped with.
  • Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date.

Summaries

  • Lead Certified Nursing Assistant is a hardworking and dependable Lead Certified Nursing Assistant who excels at stakeholder engagement and team leadership.
  • Looking forward to taking on a new challenge with a successful team.
  • Innovative
  • Communicative and team-oriented, with ServiceNow expertise.
  • Proficient in promoting program by leveraging vendor management and team leadership knowledge.
  • For future mailings and newsletters, the database has been updated with updated addresses and other alumni contact information.
  • Collaborate with commercial lenders to achieve sales targets.
  • Adaptable, tenacious, and capable project manager with over 18 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.
  • Certified in the ITIL program and highly skilled in addressing acute and chronic conditions.
  • Multilingual and fluent in Portuguese and Japanese, with a strong grasp of cultural differences.

Accomplishments

  • Facilitated training on new healthcare software for CNAs, improving data logging efficiency by 3 minutes per patient interaction.
  • Played a key role in the adoption of electronic health records, increasing charting accuracy by 56% while decreasing report generation time by 20% hours per week.
  • Tracked compliance with scheduled care routines, leading to 59% increase in timely medication and therapy administration across shifts.
  • Managed a team of 18 CNAs while providing direct care to high-complexity patients, increasing team productivity by 65%.
  • Increased sales 7% over 6 months.
  • Played a pivotal role in achieving a 72% reduction in hospital-acquired infections through adherence to hygiene best practices and infection control protocols.
  • Reduced patient falls by 55% through vigilant monitoring and consistency in safety practices across all shifts.
  • Reduced CNA staff turnover by 77% through mentorship programs and skill-development sessions focused on clinical care.
  • Certified in end-of-life care, providing support to 18 families, resulting in a 50% decrease in care transition complaints.
  • Coordinated with family members and the healthcare team to create individualized care plans that aligned with the patient’s preferences and needs while reducing patient complaints by 67%.

Affiliations

  • Completed leadership and team management training through the Healthcare Leadership Academy to enhance team coordination skills.
  • Affiliated with the American Society on Aging (ASA) to further develop understanding of aging patient populations.
  • Guest speaker for State CNA Association’s annual senior care forum (2015), discussing strategies to streamline operations and reduce overtime costs by 62% %.
  • Engaged in the Institute for Healthcare Improvement (IHI) to stay updated on the latest best practices in patient safety and palliative care.
  • Awarded Lean by the Healthcare Compliance Association (HCCA), with a focus on regulatory compliance in patient care.
  • Active participant in the American Health Care Association (AHCA) for supporting quality improvements in long-term care facilities.
  • Certified CPR Instructor through the American Heart Association (AHA), training 13 fellow staff in life-saving techniques.
  • Member of the National Association of Health Care Assistants (NAHCA), dedicated to improving CNA workforce standards.
  • Keystone Speaker at the annual CNA Focus Conference in 2015, presenting strategies for improving patient satisfaction and reducing readmission rates.
  • Member of the National Council of Certified Dementia Practitioners (NCCDP), involved in continuing education on dementia patient care.

Certifications

  • Certified Medication Technician (CMT) - system, North Carolina
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Restorative Nursing Assistant (RNA) - Washington Board of Nursing
  • Hyperbaric Technician Certification - National Board of Diving and Hyperbaric Medical Technology
  • SHRM Senior Certified Professional (SHRM-SCP)
  • First Aid Certification - Red Cross
  • Certified Hospice and Palliative Nursing Assistant (CHPNA) - Hospice and Palliative Credentialing Center
  • CompTIA Security+
  • Fall Prevention Specialist Certification - system
  • SAP Certified Application Associate

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