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Skills

  • Electronic charting
  • Computer literate
  • Multi-Task Management
  • Bilingual in Portuguese
  • Insurance billing
  • Client-focused
  • Able to lift 11 pounds
  • Respiratory equipment training
  • Inventory management
  • Pet charting information

Work Experiences

  • Had planned ahead.
  • Built relationships with patients, caregivers, and healthcare teams in order to meet the goals of individual care plans.
  • Updated the interdisciplinary care team on status updates and documented information in patient charts.
  • Quickly identified problems and alerted Lead Certified Nursing Assistant to any potential project delays.
  • Installed, tested, and maintained alarm systems to ensure that they worked properly.
  • Administered initiative medications and educated patients and their families on how to administer them correctly at home.
  • Won
  • Set up examination and patient rooms for process procedures, including checking supply availability and arranging instruments.
  • Solved
  • Kept track of everything.

Summaries

  • Customer-focused, strategic-thinking salesperson with more than 20 years of experience in developing relationships, cultivating partnerships, retaining top accounts, and expanding profit channels.
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • Over 2 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • Articulate
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • Fluent in both English and Spanish.
  • Service-driven
  • Motivating leader who has built and managed initiative teams in the past.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Certified in the ITIL program and highly skilled in addressing acute and chronic conditions.

Accomplishments

  • Identified operational inefficiencies in care routines and implemented process improvements, reducing overall CNA workload by 81% without sacrificing care quality.
  • Certified in end-of-life care, providing support to 18 families, resulting in a 50% decrease in care transition complaints.
  • Collaborated with interdisciplinary teams, including dietitians and physical therapists, to personalize care for 2 patients, improving overall patient satisfaction by 68%.
  • Played a pivotal role in achieving a 72% reduction in hospital-acquired infections through adherence to hygiene best practices and infection control protocols.
  • Tracked compliance with scheduled care routines, leading to 59% increase in timely medication and therapy administration across shifts.
  • Reduced medication administration errors by 37% through enhanced monitoring and daily reconciliation systems.
  • Documented and resolved metric which led to framework.
  • Facilitated training on new healthcare software for CNAs, improving data logging efficiency by 3 minutes per patient interaction.
  • Developed and implemented patient care plans for critical and post-surgical cases, reducing recovery time by 50%.
  • Successfully diffused high-tension patient interactions through active listening and empathy, reducing escalation incidents by 73%.

Affiliations

  • Guest speaker for State CNA Association’s annual senior care forum (2015), discussing strategies to streamline operations and reduce overtime costs by 62% %.
  • Keystone Speaker at the annual CNA Focus Conference in 2015, presenting strategies for improving patient satisfaction and reducing readmission rates.
  • Regular contributor to the National Institutes of Health’s (NIH) nursing research forums, promoting best practices and evidence-based guidelines for CNAs.
  • Affiliated with the American Red Cross for Adult CPR and First Aid training since 2017, ensuring up-to-date emergency response protocols.
  • Completing education hours with the National Hospice and Palliative Care Organization (NHPCO) on managing end-of-life care and emotional support.
  • Contributing member of the Patient Safety Movement Foundation, working on initiatives to reduce readmission rates across healthcare facilities.
  • Member of the National Council of Certified Dementia Practitioners (NCCDP), involved in continuing education on dementia patient care.
  • Member of the National Network of Career Nursing Assistants, contributing to education-related committees for improving CNA role effectiveness.
  • Member of the National Association of Health Care Assistants (NAHCA), dedicated to improving CNA workforce standards.
  • Affiliated with the American Society on Aging (ASA) to further develop understanding of aging patient populations.

Certifications

  • First Aid/CPR
  • Certified Hospice and Palliative Nursing Assistant (CHPNA) - Hospice and Palliative Credentialing Center
  • CompTIA Network+
  • Fall Prevention Specialist Certification - system
  • Electronic Health Records (EHR) Certification - process Documentation, 2024
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Salesforce
  • Certified Geriatric Nursing Assistant (GNA) - system
  • Basic Life Support (BLS) Certification – American Heart Association
  • Certified Infection Control Nurse (CIC) - Certification Board of Infection Control and Epidemiology

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