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Skills

  • Communication engagement growth
  • Team management
  • Custom reporting tool (Asana) creation
  • Business operations
  • Supervision
  • Caseload management for prospective students
  • RFI Scanners
  • Community partnership development
  • Process improvement in application processing
  • Relationship development

Work Experiences

  • Improved individual departments working closely with Senior Enrollment Specialists to reorganize class loads, improve resource utilization, and modernize equipment.
  • Boosted annual enrollment rates by 43%.
  • Achieved reduction over three years.
  • Collaborated with cross-departmental teams to create holistic student recruitment campaigns, increasing applicant leads by 42%.
  • Collaborated with the marketing team.
  • Assisted in the creation of program procedures.
  • Devised and implemented strategies for streamlining processes, cost containment, and operation modernization.
  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
  • Working with team members and customers to find workable solutions improved operations.

Summaries

  • Strong technical skills and experience in client relations.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Senior Enrollment Specialist with project management and client relations abilities.
  • Achieved efficiency through process optimization.
  • Senior Enrollment Specialist is a hardworking and dependable Senior Enrollment Specialist who excels at vendor management and workflow optimization.
  • Aligned messaging to drive inquiries.
  • Senior Enrollment Specialist is a results-oriented Senior Enrollment Specialist who excels at streamlining administrative procedures to reduce costs and improve operations.
  • Achieved 8% growth in minority student populations.
  • People-oriented with strong organizational abilities.
  • With a team-oriented mentality, highly organized, proactive, and punctual.

Accomplishments

  • Developed a comprehensive onboarding program for new enrollment staff, improving time to productivity by 18 weeks.
  • Created and presented enrollment reports to the executive board, leading to the implementation of data-driven initiatives that increased enrollment by 14%.
  • Led bi-weekly enrollment strategy brainstorming sessions to identify pain points, which improved the conversion rate by 24% in 2024.
  • Collaborated with marketing to create outreach strategies contributing to a 73% increase in regional enrollment inquiries.
  • Generated monthly enrollment reports for regional managers, providing insights that contributed to a 6% increase in targeted enrollments.
  • Developed a lead nurturing strategy that converted 11% of previously cold leads into active enrollment candidates.
  • Led the initiative to secure Scrum Master for the enrollment department, resulting in enhanced reputation and 8% growth in inquiries.
  • Implemented a data-driven enrollment referral program that generated 3 new applications within several months.
  • Successfully led a cross-functional team to launch an automated enrollment tracking system, reducing manual input errors by 21%.
  • Revised regional recruitment strategies to target underrepresented populations, leading to a 28% increase in enrollment from those areas.

Affiliations

  • Organized workshops on financial aid compliance for admissions teams through the Association of Student Financial Aid Administrators.
  • Certified in Enrollment Leadership through Enrollment Leaders Academy, 2017
  • Affiliate member of the Council for Advancement and Support of Education (CASE), focusing on outreach and student-centric communication strategies.
  • Member of the National Student Clearinghouse's Enrollment Advisory Council (NEAC), providing feedback on data trends in student registration.
  • Member of the National Council for Marketing & Public Relations (NCMPR), focused on aligning financial aid messaging with marketing efforts.
  • Co-chaired the annual EnrollTech conference on digital enrollment solutions.
  • Serving as a mentor in the Undergraduate Admissions Advisory Group, offering guidance on caseload management.
  • Committee member of the College Board’s National College Fair Working Group, focusing on student recruitment at national events.
  • Completed the Data-Driven Enrollment Strategy certification with the Institute of Higher Education Marketing (IHEM), 2016
  • Member of the American Association of Collegiate Registrars and Admissions Officers (AACRAO), staying up-to-date on compliance and enrollment best practices.

Certifications

  • Certified Enrollment Coach by Harbor & Co.
  • Certified Specialist in Student Affairs (CSSA) by Lakeside Partners
  • Certified Marketing Automation for Higher Ed Enrollment Specialist
  • Cisco Certified Network Associate (CCNA)
  • ServSafe
  • Leadership and Management Certificate in Higher Education - system
  • Certified Business Analysis Professional (CBAP)
  • Certified Professional in Admissions and Retention (CPAR) by Cedar Works
  • Certified Admissions Recruitment Specialist (CARS)
  • Advanced Certification in Enrollment Growth Strategies by Ironclad Systems

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