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Skills

  • Multitasking
  • Concentration
  • Sales expertise
  • Bending, stooping and turning
  • Team Leadership
  • Excellent judgment
  • Conflict resolution
  • Wine knowledge
  • Fine-dining expertise
  • Inventory management

Work Experiences

  • Addressed and resolved public feedback.
  • Made meals from scratch using authentic, well-known recipes that drew customers back to the restaurant time and time again.
  • Achieved results within 2023.
  • Was successful in resolving difficult customer complaints, promoting brand loyalty, and increasing repeat business.
  • Conducted performance evaluations.
  • Collaborated with kitchen and bar staff.
  • Achieved a 46% growth in positive feedback.
  • Achieved Top Performer for driving a 66% improvement in first-time customer service satisfaction scores in collaboration with kitchen and bar staff.
  • Built strong rapport with regular clients, increasing repeat reservations and driving up peak hours revenue by $13 over 6 months.
  • Achieved 16 consecutive perfect health inspections.

Summaries

  • Flexible, results-oriented manager with a strong focus on leadership and process operations expertise.
  • Expert in fine dining and cheese, as well as extensive wine knowledge.
  • Front House Manager with a strong work ethic, interpersonal skills, and experience in customer service.
  • Front House Manager is a friendly, helpful Front House Manager who is punctual and willing to work a flexible schedule.
  • Bartender with the ability to turn operations into profitable businesses.
  • Front House Manager in a grocery store with 8 years of cash handling and customer service experience.
  • Create, develop, and implement cost-cutting and efficiency-enhancing initiatives.
  • Front House Manager is a resourceful Front House Manager who excels at creating memorable dining experiences.
  • Leader who inspires others and solves problems.
  • Professional who is dedicated to providing excellent customer service and assistance.

Accomplishments

  • Earned “standard” Award for procedure.
  • Named Employee of the Month, procedure.
  • Increased
  • Increased store sales by 2%.
  • Documented
  • Marketing: Implemented marketing strategies which resulted in metric growth of customer base.
  • Guided
  • Researched
  • Reduced
  • Identified

Affiliations

  • Certificate in Restaurant Revenue Management - Learned practical strategies to optimize yield and overall dining area financial performance.
  • Member, National Restaurant Association (NRA) - Demonstrated commitment to excellence within food service industry standards and leadership development.
  • Certification in Hospitality Management from Beacon Labs - Completed advanced training in overseeing front-of-house operations, labor optimization, and customer satisfaction.
  • Member, metric Chamber of Commerce Tourism & Hospitality Committee - Participation in events designed to foster local tourism and hospitality industry growth.
  • Certified Hospitality Supervisor (CHS) - Advanced training for overseeing back-of-house and front-house staff interactions, ensuring quality control and service alignment.
  • Member, Hotel and Restaurant Supply Chain Association - Explored methods of inventory control and supply chain management within hospitality operations.
  • Graduate of Service Dynamics Program from Beacon Labs - Trained extensively in advanced techniques for guest-focused service enhancement and order fulfillment.
  • Participant, Restaurant Technology Summit - Focused on emerging POS technologies and their role in service speed and transaction accuracy.
  • Active Member, Institute of Hospitality - Focused on continuous learning in hospitality operations and front-house leadership development.
  • Certified in Customer Relationship Management Systems from Harbor & Co. - Gained expertise in aligning service strategy and CRM software for better customer care.

Certifications

  • Event Planning Certificate – program
  • Certified Restaurant Manager – Ironclad Systems
  • Human Resource Management Certificate – framework
  • Certified Front Desk Supervisor (CFDS) – Lakeside Partners
  • Certified Tourism Ambassador (CTA), Columbus
  • Customer Service Excellence Certificate – category
  • Alcohol Server Certification – Massachusetts
  • Conflict Resolution and Mediation Certification - metric
  • Certified Hotel Industry Analytics (CHIA) – Beacon Labs
  • Customer Experience Design Certification – Jira

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