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Skills

  • Dispatching workers
  • Office administration
  • Vehicle dispatch
  • Veterinary office administration
  • MS Office software
  • Office operations
  • MS Office Suite
  • Office equipment operations
  • Interoffice Transfer Tickets
  • Office installations

Work Experiences

  • Authored a dispatch manual.
  • Assigned tasks to drivers based on skillset.
  • Collaborated with the customer service team to provide rapid solutions for delivery issues, increasing customer satisfaction scores by 51%.
  • Provided expert clerical support by handling a wide range of routine and special requests efficiently.
  • Planned, scheduled, and organized business and social events, as well as meeting and travel calendars.
  • Assessed the urgency and priorities before accepting or declining appointments and meetings with the CEO.
  • Achieved 24% time savings.
  • Achieved resolution within 9 minutes.
  • Answered over 15 dispatch calls daily while maintaining effective coordination with project management departments, ensuring smooth operational flow.
  • Assigned tasks to drivers based on location.

Summaries

  • Detail-oriented office support specialist with demonstrated expertise in project management.
  • Talented Administrative professional with background in accounting and finance. Extensive knowledge of AR/AP, Microsoft Excel and QuickBooks software. Leveraging 13 years of excellence in procedure settings and ITIL competencies.
  • Offering a 16 background as well as exceptional budget management and quality assurance abilities.
  • Strong work ethic and ability to boost company morale.
  • Using PMP competencies and 13 years of excellence in standard settings.
  • Meet and exceed business objectives while catering to a wide range of customer needs.
  • Reviewing and assessing processes, as well as implementing continuous improvement initiatives to streamline office operations, is a strong suit.
  • With an organized approach and strong multitasking abilities, dedicated to maximizing customer satisfaction and exceeding business objectives.
  • Achieved a rapid 15-minute response time.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Participated in revamping dispatch protocol and communication standards, leading to a 81% reduction in inbound customer inquiries.
  • Created daily reports on fleet performance and delivery times to help management optimize resource allocation during busy seasons.
  • Developed cross-training programs for 14 team members, ensuring full dispatch coverage during high-demand periods.
  • Collaborated with upper management to redefine route strategies, leading to a 78% reduction in total miles driven.
  • Liaison between drivers and customer service, resolving inquiries and ensuring service reliability with over 31% client retention.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Reduced conflict between departments by implementing a standard prioritization system based on urgency level and resource availability.
  • Manually scheduled dispatches for 16 drivers daily to optimize route and resource utilization, reducing fuel costs by 35%.
  • Resolved product issue through consumer testing.
  • Trained new team members on how to use category, providing the department with full operational redundancy.

Affiliations

  • Association of Information Technology Professionals
  • Certified in Dispatch Management through program
  • Actively networking through the World Courier Association
  • Participant in the Dispatch and Logistics Coordination Network
  • Active member of the American Trucking Associations (ATA)
  • Member of the National Dispatchers Association (NDA)
  • Member of Women in Transportation and Dispatch Network
  • American Society of Safety Professionals
  • National Association of Social Workers
  • Member of the National Air Traffic Controllers Association (NATCA)

Certifications

  • Certified Safety Professional (CSP) from Board of Certified Safety Professionals (BCSP)
  • Basic Life Support (BLS) Certificate from American Heart Association
  • Cisco Certified Network Associate (CCNA)
  • Certified Dispatcher (CD) from National Dispatch & Recruiting Center (NDRC)
  • CPR/AED Certification from American Red Cross
  • Project Management Professional (PMP)
  • CompTIA Security+
  • SHRM Certified Professional (SHRM-CP)
  • Certification in Microsoft Excel & Data Analysis from Beacon Labs
  • Certified Terminal Operator (CTO) from International Warehouse Logistics Association (IWLA)

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