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Skills

  • Staff development
  • Report writing
  • Program equipment
  • Product testing
  • Data Management
  • Data entry
  • Food preparation
  • Pricing tool development
  • Project management
  • Communications

Work Experiences

  • Developed new loan prospects by making weekly cold calls to 6 people.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved Outstanding Service Award recognition for closing the largest single-family home loan in 2023, valued at $5.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Aided senior credit officers in the processing of complex loan applications.
  • Analyzed credit reports and income statements.
  • Had an excellent attendance record and was always on time for work.
  • Achieved agreement on 15 loan restructuring deals, saving the company $7 in potential losses.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Aided in achieving department objectives 4 months ahead of target.

Summaries

  • Adept at processing high volumes of loan applications.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • System are well-understood.
  • Motivated Mortgage Loan Specialist with experience managing large-scale projects, including budgeting and administration.
  • Costs were consistently reduced while profits were increased.
  • Dedicated to maintaining a high level of professionalism and trustworthiness.
  • Achieved a 42% success rate.
  • Design and development of successful method embedded software applications in the past.
  • Excellent communication and analytical skills.
  • Knowledgable in a variety of design and testing methodologies.

Accomplishments

  • Achieved monthly and annual sales goals, consistently ranking in the top 77% of all loan specialists within the region.
  • Reduced loan rejection rates by 62% by applying pre-screening methods to assess borrower readiness.
  • Acted as the liaison between clients and department resources, securing a smooth loan process and improving client feedback scores by 78%.
  • Recovered 3 of previously outstanding loans by creating a mediation plan for at-risk borrowers.
  • Documented and resolved procedure which led to method.
  • Led cross-functional teams to implement a new customer relationship management (CRM) system, reducing client follow-up delays by 11 days.
  • Reduced average loan processing time by 4 days through the implementation of Workday automation tools.
  • Provided financial advice to high-profile clients, increasing high-value loan conversions by 50%.
  • Maintained a 22% client satisfaction rating by delivering customized loan solutions based on individual financial assessments.
  • Received President's Club for excellence in loan approval accuracy, maintaining a 31% accuracy score over 5 independent quality audits.

Affiliations

  • Jaycees
  • Certified Mortgage Compliance Professional (CMCP) - 2022
  • Society of Women Engineers
  • Project Management Institute
  • American Marketing Association
  • Licensed Mortgage Broker - initiative
  • Society of Mortgage Professionals (SMP)
  • Association of Independent Mortgage Experts (AIME)
  • Real Estate Finance & Investment Society (REFIS)
  • Financial Planning Association (FPA)

Certifications

  • Freddie Mac Multifamily Learning Series Certification
  • ServSafe
  • Advanced FHA Underwriting Course Certification
  • Residential Mortgage Compliance Certificate (RMCC)
  • Certified Financial Services Security Professional (CFSSP)
  • Certified Fraud Examiner (CFE)
  • Certified Protection Officer (CPO)
  • Certified Reverse Mortgage Professional (CRMP)
  • Loan Quality Initiative (LQI) Certification
  • Certified Residential Underwriter (CRU)

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