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Skills

  • Cross-cultural team integration
  • Customer satisfaction improvement
  • Change Management
  • Budgets
  • Global Regulatory Compliance
  • Strategic planning
  • Continuous Improvement Mindset
  • Sales and marketing
  • Business process reengineering
  • Regulatory compliance

Work Experiences

  • Achieved an audit success rate of 61% in 2020.
  • Achieved a 77% improvement in project success rates.
  • Oversaw a group of 9 program associates who dealt with the department's daily and complex requirements.
  • Achieved a significant program by making proactive decisions based on market expertise and business knowledge.
  • Achieved 40% less project downtime.
  • Was in charge of global product development and partner relationships, which allowed the company to expand its footprint into new markets.
  • Assessed employee performance over a 18 months period and provided constructive feedback to help them improve.
  • Achieved an overall client satisfaction rating of 70%.
  • Achieved 7% ROI above initial projections.
  • Used forecasting to figure out what changes needed to be made in the supply chain.

Summaries

  • Demonstrated ability to develop and manage exceptional teams in order to meet and exceed challenging goals.
  • International Project Manager who is proactive and meticulous, with over 6 years of experience in the initiative industry.
  • Professional with over 15 years of experience as a manager for a $18 one year revenue-generating company.
  • Ability to use sound judgment and independent decision-making skills to positively impact company success.
  • International Project Manager is a multi-talented International Project Manager who is consistently rewarded for planning and operational improvements.
  • Customer-focused team player with expertise in maximizing customer satisfaction while increasing profits and client acquisition.
  • Results-oriented, goal-oriented, and looking to apply my experience to the role of International Project Manager.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • International Project Manager is a skilled International Project Manager who provides encouragement and feedback to help employees succeed.
  • Proactive International Project Manager uses determination and attention to detail to produce high-quality workflow optimization work.

Accomplishments

  • Directed the integration of cloud-based management systems, increasing client satisfaction by 45%, and reducing operational errors across Seattle.
  • Conducted performance reviews and introduced KPI tracking for an international team, achieving 15% increase in output efficiency.
  • Collaborated with team of 11 in the development of metric.
  • Led a global initiative on process scalability, which improved project launch times by 24% and reduced overhead by $2.
  • Facilitated a process launch across global markets, coordinating diverse stakeholders and resulting in a Top Performer for innovation in 2015.
  • Managed and delivered international projects spanning 11 countries, ensuring on-time completion under varied local regulations, resulting in a 33% cost-saving.
  • Collaborated with local government agencies and community leaders to align project goals and objectives, reducing delays by 34%.
  • Resolved product issue through consumer testing.
  • Integrated new project management software systems, improving overall task tracking speed by 73% and cross-team collaboration.
  • Reduced operational expenditures by $15 by implementing remote work technologies and processes across 8 countries for project teams.

Affiliations

  • American Marketing Association
  • Global Supply Chain Council – Specialist in diverse team management
  • International Institute of Project and Program Management (IIPM) – Certified Lean holder
  • International Business Society – Chair for the 2016 global expansion panel
  • International Association for Contract and Commercial Management (IACCM) – Resource contributor
  • Consultancy Professionals International (CPI) – Guest lecturer on multi-national project strategy
  • Association of Information Technology Professionals
  • Boston Chamber of Commerce – International Project Management Council member
  • International Council of Nurses
  • International Association of Administrative Professionals

Certifications

  • Project Management Professional (PMP)
  • Certified Change Management Professional (CCMP) - ACMP Global
  • Cisco Certified Network Associate (CCNA)
  • Certified Public Accountant
  • Certified Government Contract Manager (CGCM) - NCMA
  • Certified Professional in Management – standard
  • Microsoft Certified Systems Engineer (MCSE)
  • International Contract Management Certification (ICMC) – framework
  • Global Sourcing Professional Certificate – Beacon Labs
  • Certified Business Analysis Professional (CBAP)

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