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Skills

  • Time management skills
  • Music showcase training
  • Staff hiring
  • Staff leadership and development
  • Fluent in Mandarin
  • Staff oversight and motivation
  • Hiring educational staff
  • Staff advising
  • Territory Sales Experience
  • Client-focused

Work Experiences

  • Prepared high-quality, delicious meals by following recipes and customer requests.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Reorganized and restocked the service and food stations.
  • Achieved a 84% increase in average meal sales per table.
  • Answered 7 phone calls per one year to assist customers.
  • Accelerated the onboarding process by 23%.
  • Organized ingredients and restocked supplies for expected loads in advance of busy periods.
  • Achieved a 76% improvement in service speed.
  • Worked with others to brainstorm new method possibilities.
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.

Summaries

  • 6 years of experience in Miscellaneous as a passionate food service expert.
  • Metric, procedure, and program are all available.
  • Dining Staff with 17 years of experience working in customer-focused foodservice establishments.
  • Organized and conscientious Dining Staff with over 8 years of relevant experience and a high-energy, enthusiastic approach to customer service.
  • Capable of working long shifts while providing excellent service and fostering customer loyalty.
  • Capable of standing for long periods of time and completing demanding tasks in high-volume environments.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Motivated Dining Staff with experience managing large-scale projects, including budgeting and administration.
  • Strong technical skills and experience in workflow optimization.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 17 in the development of procedure.
  • Successfully trained 8 new hires on order accuracy, reducing operational errors and enhancing overall guest satisfaction by 59%.
  • Ensured flawless compliance with health code regulations and earned 84% on scheduled inspections, streamlining processes and ensuring food safety.
  • Implemented portion control techniques in the kitchen that resulted in a cost reduction of food waste by $159,000 weekly.
  • Collaborated with management to design a new customer service training manual that improved new hire onboarding, resulting in shorter adaptation periods for new staff.
  • Organized regular inventory reviews which led to the identification of slow-moving products, allowing management to switch to faster-selling alternatives and boost sales by 18%.
  • Actively participated in cross-training initiatives, gaining skills in both front-of-house service and back-of-house kitchen operations, improving team flexibility and redundancy.
  • Reduced order processing errors by 65% through effective communication with the kitchen staff and consistent use of HubSpot for order tracking.
  • Introduced new team schedules and workflows during high-traffic events to optimize staffing capacity, reducing customer wait times by 72%.

Affiliations

  • Served as an Active Member of Austin Chapter of American Culinary Federation (ACF) to enhance culinary skills and network with professionals.
  • ServSafe Alcohol Certification for Responsible Alcohol Service obtained in 2017, ensuring team adherence to alcohol serving laws.
  • Member of the Society for Hospitality and Recreation Educators (SHARE), developing skills in hospitality education and training.
  • Engaged in the Food Service Operations professional development seminar hosted by the Society for Hospitality and Foodservice Management (SHFM), 2021.
  • Participant in the National Foodservice Employee Wellness Program, aiding in the promotion of health and safety within foodservice teams.
  • Certified Dining Room Professional (DRP) credentials acquired through the American Hotel & Lodging Educational Institute (AHLEI).
  • Lead organizer for Food Safety Seminar in collaboration with local health department, ensuring team compliance with the newest standards.
  • Attended Restaurant Expo Conference in 2017, gaining key insights on restaurant technologies and table-turn optimization.
  • Member of the Women’s Foodservice Forum (WFF), supporting gender diversity and leadership development in hospitality.
  • Served on the planning committee for the annual Dining Excellence Conference in Portland, collaborating on improving industry standards.

Certifications

  • Certified Guest Service Professional (CGSP)
  • Basic Food Handler's License - Denver
  • Certified Front of House Professional - Lakeside Partners
  • Safety and Sanitation Excellence Certification
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Network+
  • Customer Service and Conflict Resolution Certification
  • American Academy of Financial Management (AAFM)
  • OSHA Food & Beverage Safety Training
  • ServSafe Food Handler Certification

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