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Skills

  • Compliance with OSHA and CLIA standards
  • Medical records review
  • Emergency response during adverse reactions
  • Health and safety protocol adherence
  • Process improvement
  • Specimen labeling procedures
  • Data entry
  • Electronic health record (EHR) documentation
  • Coordination with lab technicians to reduce wait times
  • Team management

Work Experiences

  • Collaborated with physicians and nurses to identify high-priority patients for mobile phlebotomy, improving timely diagnostics and outcomes.
  • Answered 11 calls per several months to help customers with their questions and concerns.
  • Collaborated with method customers to determine their needs and deliver initiative service.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Coordinated with lab technicians to streamline specimen transportation logistics, reducing processing time by 2 hours and increasing lab efficiency.
  • Entered patient information and results into the system using Workday and Asana.
  • Resolved unusual test orders by contacting physicians, nursing stations, or reference laboratories.
  • Assisted in chronic disease management programs by working with diabetic patients and providing essential blood glucose level checks on-site.
  • Adapted techniques for accurate blood draws.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Achieved 17% reduction in missed appointments.
  • Achieved notable improvements in transport and delivery time for blood specimens.
  • Adept at developing and following efficient travel routes, reducing travel time and achieving a 34% improvement in on-time patient service delivery in mobile phlebotomy settings.
  • Strengths in process improvement and project management backed up by Miscellaneous training.
  • Adept in streamlining specimen collection processes.
  • Achieved a 31% reduction in specimen contamination incidents.
  • Outstanding bedside manner and ability to calm patients' fears and anxieties.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Committed to upholding the highest safety and quality control standards.

Accomplishments

  • Collaborated with interdepartmental teams to develop new data tracking methods, improving specimen chain of custody transparency by 38%.
  • Reduced sample contamination rates by 75% through rigorous application of safety and hygiene practices during blood draws.
  • Introduced a new system for tracking phlebotomy collections, which reduced missing/lost samples to zero over 6 months.
  • Consistently maintained specimen integrity during long-distance travel, ensuring accurate testing outcomes at partnered labs.
  • Traveled to geographically remote locations, enabling 24/7 healthcare services for patients with limited access, improving local health outcomes by 49%.
  • Documented and resolved category which led to metric.
  • Cross-trained with nurses and healthcare providers to address specific blood-draw techniques for challenging cases, reducing need for secondary draws.
  • Monitored key phlebotomy operational metrics, resulting in a 37% improvement in specimen turnaround times and error reduction.
  • Collaborated with team of 6 in the development of framework.
  • Completed specimen collection procedures for both pediatric and geriatric patients across 11 locations, ensuring timely delivery and analysis.

Affiliations

  • Volunteer for category Blood Drive Organizations
  • Association of Clinical Research Professionals (ACRP)
  • Association for Computing Machinery
  • International Society for Blood Transfusion (ISBT) Member
  • American Marketing Association
  • COVID-19 Volunteer Testing and Immunization Support Team, 2020
  • American Public Health Association (APHA)
  • International Association of Administrative Professionals
  • Project Management Institute
  • Lab Safety Training Facilitator at Harbor & Co.

Certifications

  • CompTIA A+ Technician
  • Registered Phlebotomy Technologist (RPT) by American Medical Technologists (AMT)
  • Project Management Professional (PMP)
  • Clinical Laboratory Assistant Certification (CLA) by American Society for Clinical Pathology
  • ServSafe
  • OSHA Compliance Certification for Healthcare Workers by standard
  • Method Mastery Certification by procedure
  • Venipuncture and Intravenous (IV) Therapy Certification by Cedar Works
  • Continuing Education Certificate in HIV/AIDS Phlebotomy Training by Summit Group
  • First Aid/CPR Certified

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