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Skills

  • Leadership in deadline-driven environments
  • Organization
  • Problem resolution
  • First Aid/CPR
  • Project organization
  • KPI tracking and performance reporting
  • Agile project management methodologies
  • Initiative equipment
  • Audio/visual equipment
  • MS Office

Work Experiences

  • Worked with the board of directors to develop sound policies and procedures.
  • Boosted employee satisfaction by 18%.
  • Analyzed feedback from post-project evaluations.
  • Organized the entire project lifecycle, communicating progress, needs, and resolutions with the entire team from start to finish.
  • Kept the library shelves and printed materials stocked and organized according to a set of rules.
  • Reduced librarian workload by handling basic patron requests and locating materials on my own.
  • Assisted employees with special projects like metric and category.
  • Acted as the primary liaison between the CEO’s office and external vendors.
  • Anticipated potential obstacles.
  • Acted as the primary liaison between the CEO’s office and external vendors, negotiating contracts that saved approximately $7 annually.

Summaries

  • Consistently exceeded project deliverables.
  • Strong interpersonal skills, with the ability to maximize relationships with stakeholders, employees, board members, external partners, and donors.
  • Library Technician with 2 years of experience shelving and organizing printed materials and digital resources.
  • Boosted operational productivity by 41%.
  • Consistently delivered exceptional results.
  • Consistently met milestones.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Conducted stakeholder interviews.
  • Within Miscellaneous, senior Special Projects Assistant and outstanding performer in vendor management and quality assurance.
  • Prioritizes patron satisfaction while balancing team support and library operations requirements.

Accomplishments

  • Partnered with HR to develop an internal resource allocation plan that improved employee satisfaction by 57%.
  • Coordinated 14 special projects simultaneously, achieving on-time delivery for all despite competing priorities.
  • Piloted time management strategies across 11 projects which improved resource utilization by 79%.
  • Supported the finance team in adjusting budget forecasts, preventing an anticipated shortfall of $2.
  • Reduced data entry errors by 66% through the introduction of automated systems for performance tracking.
  • Improved tracking for vendor contracts, reducing delays and saving the company $4 annually.
  • Secured vendor contracts under budget, resulting in a 25% cost savings for initiative.
  • Supervised internal process audit that addressed gaps in compliance, resulting in a 68% reduction in regulatory risks.
  • Assisted in the creation of detailed financial reports, improving budgeting accuracy by 22% for category.
  • Drafted and distributed executive-level reports that facilitated data-driven decision making, optimizing workflow efficiency by 44%.

Affiliations

  • International Council of Nurses
  • National Association of Professional Organizers (NAPO) – Member, 2016
  • Microsoft Certified Professional – PowerPoint and Excel, 2015
  • Young Nonprofit Professionals Network (YNPN) – Member, Austin Chapter, 2016
  • National Association of Social Workers
  • Society for Corporate Governance – Affiliate Executive Membership, 2019
  • International Association of Exhibitions and Events (IAEE) – Professional Event Planning Track, 2019
  • Society of Human Resource Management
  • American Marketing Association
  • International Association of Administrative Professionals

Certifications

  • Business Process Management Certification - standard
  • Certified Public Accountant
  • AgilePM Foundation Certification – Cedar Works
  • ServSafe
  • Event Planning and Management Certification - metric
  • Certified Leadership and Management Professional - initiative
  • Certified in Task Automation and Optimization using Jira
  • Organizational Communication Certification - ServiceNow
  • Certified in the Governance of Enterprise IT (CGEIT) - Beacon Labs
  • Certified Systems Engineering Professional (CSEP) – Meridian

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