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Skills

  • Interdepartmental communication
  • Catalogue and sort procedures
  • Guest services
  • Cross-functional collaboration
  • Problem resolution
  • Internal process audits
  • Budgets
  • Data-driven decision making
  • Agile project management methodologies
  • Team building

Work Experiences

  • Boosted employee satisfaction by 18%.
  • Assisted patrons with photocopiers, microfiche, and audio/visual equipment operation and rentals at the library.
  • Assumed leadership of a time-sensitive project integration that generated $7 in revenue from the new service line.
  • Directed customers to library resources and gathered equipment, reference materials, and other items.
  • Processed customer fines and advised customers on how to reduce future charges.
  • Anticipated potential obstacles.
  • Built a tracking and reporting system for 17 key metrics.
  • Assisted employees with special projects like metric and category.
  • Completed projects by deadline.
  • Collaborated with marketing and communications teams.

Summaries

  • Adept at coordinating multi-departmental projects.
  • Strong interpersonal skills, with the ability to maximize relationships with stakeholders, employees, board members, external partners, and donors.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Background in administrative project support.
  • Boosted operational productivity by 41%.
  • Special Projects Assistant with 16 years of successful stakeholder engagement and team leadership experience.
  • Effective supporter of mission-driven projects from conception to completion.
  • Advanced Excel use.
  • Dedicated Special Projects Assistant with a track record of engaging and collaborating with a diverse group of people, including major donors, board members, foundation staff, and president's colleagues.
  • Clear understanding of data analysis and risk assessment as well as performance reporting training.

Accomplishments

  • Coordinated cross-departmental meetings, ensuring the flow of communication and collaboration for program.
  • Streamlined the onboarding process for new team members, which reduced training time by 20%.
  • Managed communication between 16 departments to ensure successful implementation of corporate strategy with minimal delays.
  • Resolved product issue through consumer testing.
  • Reduced data entry errors by 66% through the introduction of automated systems for performance tracking.
  • Improved tracking for vendor contracts, reducing delays and saving the company $4 annually.
  • Produced extensive reports on business forecasts that helped executive leadership realign funding allocations effectively.
  • Utilized HubSpot to streamline project timelines, completing projects 43% ahead of schedule.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 18 in the development of program.

Affiliations

  • Communications and Planning Society – Past Presidency Role
  • National Association of Professional Organizers (NAPO) – Member, 2016
  • Women in Technology International (WITI) – Active Member, 2017
  • National Conference Planning Organization – Committee Member, 2021
  • Jaycees
  • Rotary International
  • Toastmasters
  • Institute for Public Relations – Affiliate Membership
  • Freemason
  • Toastmasters International – Treasurer, Phoenix Chapter, 2023

Certifications

  • Certified Professional in Management (CPM), Meridian
  • Certified Systems Engineering Professional (CSEP) – Meridian
  • Certified Leadership and Management Professional - initiative
  • Project Management Professional (PMP)
  • Data-Driven Decision Making Certificate - metric 2022
  • Certified Agile Leadership (CAL) - Lakeside Partners
  • Google Data Analytics Professional Certificate
  • Fundamentals of Project Planning and Management - initiative
  • Budgeting and Forecasting Certification - Microsoft Excel 2023
  • Apple Certified Associate (ACA)

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