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Skills

  • Vascular
  • Escalation management
  • Team development
  • ABG
  • IV therapy
  • Team leadership and development
  • Sage 50 US proficiency
  • Interpersonal skills
  • Executive presentation development
  • STD counseling and care awareness

Work Experiences

  • Acted as a liaison between Service Executive and clients regarding client accounts and new business.
  • Achieved results within 9 months of service.
  • Worked with executive clients, VIPs, investors, and board members as a Service Executive representative.
  • Represented executives at conferences in person and via e-conferences.
  • Helped to increase revenue by 3% by streamlining administrative operations and prioritizing tasks.
  • Wrote executive meeting agendas and minutes and distributed them to department heads and executive team members.
  • Analyzed customer journey data to identify key pain points, streamlining experiences and reducing churn by 28%.
  • Greeted visitors as they arrived, determined the nature and purpose of their visit, and directed them to the appropriate locations.
  • Actioned results from feedback sessions.
  • Kept track of office supplies by checking inventory and ordering new supplies as needed.

Summaries

  • Dedicated to long-term problem solving and achieving big-picture objectives.
  • To promote efficiency, adept at assisting with both business and personal needs.
  • Measures vital signs, performs venipuncture, and reads and interprets heart monitors with ease.
  • Professionally, she is known for being a strong advocate and communicator.
  • Nurse who specializes in supply management, documentation, and referrals for children.
  • Service Executive is a hardworking and dependable Service Executive who excels at team leadership and vendor management.
  • Knowledgeable about healthcare and insurance systems.
  • With a 9-year track record of success, adept at maximizing productivity.
  • Proficient in promoting category by leveraging team leadership and client relations knowledge.
  • Committed to providing the best possible care for patients and their families.

Accomplishments

  • Facilitated
  • Educated
  • Perinatal Care: Assisted physicians in focus studies of prenatal care. Performed basic physical assessments of newborns and infants.
  • Clinical Services: : framework metric Policy Development:: framework program Total Quality Management:: category program
  • Treated
  • Helped
  • Liaised
  • Surgical Preparation: Assisted in patient surgery preparation by administering proper medication, monitoring patients' conditions and charting abnormalities.
  • Promoted
  • Comforted

Affiliations

  • Speaker, process, presenting on service escalation management tactics
  • Certified in Policy Development for Service Compliance, framework, 2017
  • Participated in training on Root Cause Analysis and Continuous Improvement, 2024
  • Member, Society of Service Executives (SSE)
  • Member, Customer Service Institute of America (CSIA)
  • Guest Speaker at IT Service Management Conference, Denver on workflow optimization
  • Attended Service Design Bootcamp, focusing on cross-departmental collaboration
  • Assisted with curriculum development for Customer Service Leadership Masterclass, 2019
  • Attendee, Technology Solutions for Customer Experience Conference
  • Received Customer Service Excellence Award from Lakeside Partners, 2018

Certifications

  • American Academy of Financial Management (AAFM)
  • Board Certification for Emergency Nursing
  • Association for Project Management (APM)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Nurse Executive
  • BLS
  • CompTIA A+ Technician
  • Certified Customer Service Professional (CCSP) - Ironclad Systems
  • Certificate to Prescribe in Colorado standard
  • Google Certified Professional Cloud Architect

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