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Skills

  • Coagulation interventions
  • IMX
  • Adobe Creative Suite proficiency
  • ABG
  • Fire and safety
  • Business operations
  • Wound care expertise
  • Escalation management
  • Operational improvement
  • Chemistry

Work Experiences

  • Achieved 38% faster response times.
  • Acted as a liaison between Service Executive and clients regarding client accounts and new business.
  • Organized appropriate travel, visas, agendas, necessary contacts, and country information for executive travel to Atlanta and Boston.
  • Represented executives at conferences in person and via e-conferences.
  • Coordinated catering for the annual staff development forum, distributed company-wide announcements, and booked conference rooms.
  • Collaborated with other members of the administrative team, human resources, and the finance department on special projects and events.
  • Planned executive and senior management vacations, as well as day-to-day meetings and travel.
  • Was in charge of conference and seminar logistics, which included travel arrangements and venue reservations.
  • Actioned results from feedback sessions.
  • Organized successful conferences, which included all speaker and attendee travel, as well as facilities and support services.

Summaries

  • Knowledge of how to use Adobe Creative Suite and the ability to triage situations quickly.
  • Committed to providing comprehensive patient education as well as assisting physicians.
  • While assisting doctors, she is skilled at quickly setting up rooms and closely monitoring vitals.
  • Multilingual and fluent in French and Portuguese, with a strong grasp of cultural differences.
  • Nurse who specializes in supply management, documentation, and referrals for children.
  • Expert Billing Supervisor has a track record of running a department efficiently and accurately.
  • Committed to providing the best possible care for patients and their families.
  • With knowledge of Workday use, adept at working closely with midwives and doctors.
  • Capable of fostering relationships with a diverse patient population.
  • Service Executive is a hardworking and dependable Service Executive who excels at team leadership and vendor management.

Accomplishments

  • Documentation: Ensured charting accuracy through precise documentation.
  • Advised
  • Rehabilitated
  • Implemented
  • Patient Education: Educated patients about medical procedure steps, recovery measures and medication instructions.
  • Assisted
  • Documented
  • Perinatal Care: Assisted physicians in focus studies of prenatal care. Performed basic physical assessments of newborns and infants.
  • Recognized
  • Patient Care: Ensured quality control through admissions, assessment, treatment and referral for a broad range of patients. Treated patients suffering from trauma, acute chest pain, respiratory failure and drug overdoses.

Affiliations

  • Participated in training on Root Cause Analysis and Continuous Improvement, 2024
  • Graduated from method's Customer Experience Management Program
  • Volunteer, Customer Support Leadership Committee, Ironclad Systems
  • Certified Service Manager, International Customer Service Association (ICSA)
  • Attendee, Technology Solutions for Customer Experience Conference
  • Attendee, Annual NPS Improvement Forum and Workshop, Chicago
  • Speaker, process, presenting on service escalation management tactics
  • Attended Service Design Bootcamp, focusing on cross-departmental collaboration
  • Member, Help Desk Institute (HDI)
  • Attendee, Global Contact Center Awards (GCCA) for service excellence recognition

Certifications

  • Nitrous Oxide Administration Certification
  • Certified Nurse Executive
  • Certified Contact Center Supervisor (CCCS) – Harbor & Co.
  • Home Health Aid Certified (HHA)
  • Advanced Problem Solving Certification – Service Operations
  • LMSW
  • Certificate to Prescribe in Colorado standard
  • American Academy of Financial Management (AAFM)
  • ANA Certified in Adult NP
  • Graduate Certificate in Global Health

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