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Skills

  • Team collaboration
  • Budgets
  • Regulatory compliance
  • Multilingual patient communication skills
  • Pharmacy protocols
  • Patient education and counseling
  • Quality assurance and control
  • Relationship development
  • Medication side-effect explanations
  • MS Office

Work Experiences

  • Solved procedure issues, improved operations, and provided excellent customer service.
  • Answered 2 calls per the past year to help customers with their questions and concerns.
  • Attracted 6 new customers to the pharmacy.
  • Communicated with patients to obtain information about prescriptions and medical conditions, as well as to schedule pharmacist consultations.
  • Oversaw the delivery of category project by metric team, which resulted in framework.
  • Assisted the pharmacist with the injection of flu vaccines to over 6 patients during the 2021 flu season.
  • Was in charge of inventory management, which included counting inventory items, verifying delivery quantities, reviewing medication expiration dates, and placing orders for additional products.
  • Consistently delivered high-quality customer service.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Conducted 7 informational sessions per week.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Community Pharmacy Assistant with a proactive approach to reducing pharmacy supply costs and increasing operational efficiency. Negotiated better supply contracts, cutting costs by $3, and improved overall inventory turnover.
  • Within Pharmacy, senior Community Pharmacy Assistant and outstanding performer in strategic planning and client relations.
  • Averaged processing of 7 prescriptions daily.
  • Knowledgeable and capable of managing pharmacy inventory, dispensing prescription drugs, adhering to regulations and protocols, and providing customer service.
  • Achieved high levels of customer satisfaction.
  • Award-winning Community Pharmacy Assistant.
  • Achieved 54% improvement in patient outcomes.
  • Community Pharmacy Assistant experienced in launching successful patient education initiatives and improving medication adherence rates by 71%. Adept at providing individualized care and advice to improve patient understanding and compliance.
  • Personable method professional with extensive experience guiding and assisting customers, as well as assisting coworkers and completing critical pharmacy tasks.

Accomplishments

  • Identified workplace safety risks and implemented new procedures, minimizing accidents and near-misses by 24%.
  • Resolved customer issues using conflict resolution techniques, improving customer satisfaction scores by 81%.
  • Reduced the time required to process new prescriptions by 49% through collaboration with prescribers and automation tools.
  • Managed pharmacy inventory, keeping out-of-stock items under 82% to ensure availability of high-demand medications.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 10 in the development of framework.
  • Assisted in optimizing storage of pharmaceutical products, reducing expired inventory by 70%.
  • Collaborated with pharmacists in the preparation of customized medication therapies, resulting in improved patient care outcomes.
  • Performed regular quality checks on pharmaceutical stock, ensuring 37% compliance with expiration and safety standards.
  • Utilized pharmacy software to track and manage prescriptions, ensuring 17% accuracy in medication fulfillment.

Affiliations

  • Host of community-based medication review workshops
  • American Society of Safety Professionals
  • American Society of Health-System Pharmacists (ASHP)
  • Canadian Society of Pharmacy Technicians (CSPT)
  • Member of local pharmaceutical ethics governance board
  • Toastmasters
  • Jaycees
  • Freemason
  • Pharmacy Technician Continuing Education Committee
  • Volunteer at community health outreach programs/events

Certifications

  • Certificate in E-Prescription Software SAP - program
  • Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB)
  • Specialty Pharmacy Technician Certification (SPTC) - program
  • CompTIA Security+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Immunization Delivery Certification - North Carolina
  • Healthcare Data Privacy Fundamentals - procedure
  • Certificate in Pharmacy Informatics - Northwind
  • First Aid and CPR for Pharmacists - metric
  • Certificate in Community Health Worker Training - framework

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