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Skills

  • First Aid/CPR
  • Process improvement
  • Profit and loss (P&L) management
  • Multilingual communication Spanish
  • Business operations
  • Effective promotion strategy orchestration
  • Inventory management and stock optimization
  • Strategic planning
  • Supervision
  • Event promotion and marketing execution

Work Experiences

  • Adhered to company guidelines.
  • Counted cash, closed and opened registers, and delegated daily staff assignments as I opened and closed the store.
  • Increased sales by 8% by providing purchase advice and promoting additional products.
  • Interviewed, trained, and coached a 12-member team to achieve company and store goals.
  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
  • Helped customers by answering their questions and completing their requests.
  • Analyzed sales reports daily.
  • Maintained a guest-friendly environment to drive sales, repeat business, and service.
  • Achieved a 48% improvement in staff retention.
  • Achieved monthly sales quotas for 9 consecutive months.

Summaries

  • Committed to continuous improvement.
  • Costs were consistently reduced while profits were increased.
  • Relationship builder who is dedicated and dependable, with strong organizational skills and a strong work ethic.
  • Achieved a 27% increase in foot traffic.
  • Achieved measurable growth across all store KPIs.
  • Achieved a 56% improvement in high-demand item sales.
  • Achieved 4% sales growth.
  • Collaborative leader skilled in vendor negotiations.
  • Acted on sales reports to realign product placement strategies.
  • Consistently delivered process optimizations, increasing operational efficiency by 71% through workflow enhancements and automation.

Accomplishments

  • Successfully negotiated with 17 key vendors to secure favorable pricing agreements, reducing product procurement costs by 4 annually.
  • Effectively managed loss prevention strategies, resulting in a 36% reduction in shrinkage over three years.
  • Organized and led weekly staff meetings to communicate store goals and performance metrics, fostering a team-driven approach to achieving monthly sales targets.
  • Developed and executed promotional strategies that contributed to an overall increase in category sales by 41% YoY.
  • Identified cost-saving opportunities in energy usage, leading to an 13 reduction in monthly utilities costs over two years.
  • Introduced multi-channel marketing strategies, leading to a 81% lift in engagement and store-specific promotions.
  • Collaborated with external stakeholders to introduce a pilot program of metric, generating 16 in additional revenue over two years.
  • Reduced employee turnover by 80% through enhanced training and mentorship programs, improving overall team morale and productivity.
  • Collaborated with team of 16 in the development of method.
  • Oversaw store-level financial audits, consistently identifying 12% variance for correction, maintaining compliance with internal financial controls.

Affiliations

  • Food Marketing Institute (FMI)
  • Association for Computing Machinery
  • E-commerce Professionals Network
  • Project Management Institute
  • National Association of Women Business Owners (NAWBO)
  • Toastmasters
  • Association for Supply Chain Management (APICS)
  • Institute of Customer Service (Boston)
  • Council of Supply Chain Management Professionals (CSCMP)
  • Lions Club

Certifications

  • CompTIA A+ Technician
  • Certified Sales Leadership Professional (CSLP) - Summit Group
  • CompTIA Security+
  • Certified Store Manager (CSM), Ironclad Systems
  • Certified Logistics, Transportation, and Distribution (CLTD) - APICS
  • Cisco Certified Network Associate (CCNA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Retail Inventory Manager (CRIM) - Cedar Works
  • Retail Management Certificate - Summit Group
  • Certified Leadership Training for Retail Supervisors - Harbor & Co.

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