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Skills

  • Business operations
  • Framework equipment
  • Complaint resolution
  • Client relationship management
  • CallSelect communication systems
  • Exceptional time management skills
  • POS systems knowledge
  • Event coordination
  • Conflict resolution
  • Fluent in Portuguese

Work Experiences

  • Dealt with all customer service issues courteously and in accordance with company policies.
  • Averaged 2 new customers per month, generating 13% of the team's revenue using the method approach.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Incoming calls were routed to internal personnel and departments, with the best-qualified entity responding to the callers' needs.
  • Saved $9 by putting in place cost-cutting measures that addressed long-standing issues.
  • Gained an in-depth understanding of product information and was able to provide knowledgeable responses to a variety of questions.
  • Completed physical inventory counts each two years.
  • Coordinated group hotel bookings for weddings and special events with the sales department.
  • Customers were notified of upcoming sales events and promotions.
  • Provided a superior customer experience in order to build a loyal customer base.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Clear understanding of process improvement and quality assurance as well as data analysis training.
  • Ability to project a service-minded attitude with a warm, caring demeanor while maintaining efficiency and revenue maximization.
  • Skilled at staff training and building rapport with clients.
  • Customer Service Representative with 14 years of retail experience in fast-paced, team-oriented environments.
  • In a fast-paced environment, I've managed teams of up to 13.
  • Retail sales professional dedicated to exceeding customer expectations and fostering customer loyalty.
  • A customer service representative seeking a management position.
  • Excellent communication skills and telephone and email etiquette.

Accomplishments

  • Monitored
  • Implemented
  • Adapted
  • Processed
  • Consistently exceeded daily sales targets with an average of $13 in sales each day.
  • Contributed to a 17% drop in shoplifting through increased awareness and intervention measures.
  • Multi-tasking: Cashiered with two cash registers at once in tandem to maximize customer flow.
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Design: Responsible for creative design for prominent method.

Affiliations

  • Global Business Travel Association (GBTA)
  • National Concierge Association (NCA)
  • Society for Incentive Travel Excellence (SITE)
  • Event Service Professionals Association (ESPA)
  • International Association of Administrative Professionals
  • American Hotel & Lodging Association (AHLA)
  • Project Management Institute
  • International Gay & Lesbian Travel Association (IGLTA)
  • Association for Computing Machinery
  • International Luxury Hotel Association (ILHA)

Certifications

  • First Aid/CPR Certified
  • Certified in Hotel Industry Analytics (CHIA)
  • Certified Public Accountant
  • Microsoft Certified Application Specialist (MCAS)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Corporate Travel Executive (CCTE)
  • Certified Tourism Ambassador (CTA)
  • CompTIA Network+
  • ServSafe
  • Certified Business Travel Professional (CBTP)

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