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Skills

  • Communications
  • Customer Support During Integration
  • Sound system installation
  • Budgets
  • Business operations
  • Customer service
  • Software integration
  • First Aid/CPR
  • Task prioritization
  • Team building

Work Experiences

  • Acted on critical inefficiencies.
  • Achieved a 37% improvement in project delivery.
  • Kept track of diagnostic results and worked with Install Managers to find solutions.
  • Accelerated site readiness by 67%.
  • Achieved a 83% lead time reduction.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved President's Club for leadership excellence.
  • Achieved 58% reduction in installation time for process systems by optimizing workflow and prioritizing efficiency.
  • Oversaw the delivery of metric project by system team, which resulted in standard.
  • Achieved a 37% customer satisfaction rate.

Summaries

  • Committed mentor and team leader.
  • Customer-focused leader.
  • Committed mentor and team leader, consistently improving team performance by 26% through effective training and reducing customer escalation cases.
  • Dedicated to improving project workflows.
  • Achieved 23% faster project results.
  • Achieved a 48% decrease in installation times.
  • Driven down costs.
  • Achieved notable reductions in lead times.
  • Consistently reduced installation errors.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Collaborated with team of 8 in the development of program.
  • Documented and resolved process which led to framework.
  • Resolved product issue through consumer testing.
  • Collaborated with technical teams to upgrade systems, cutting installation times by 6 hours per deployment.
  • Monitored installation progress daily, leading to the proactive resolution of emerging issues and maintaining 83% on-time delivery rate.
  • Directed a 10-person team responsible for executing over 15 installations per month, meeting or exceeding client deadlines consistently.
  • Maintained accurate installation records in compliance with system, consistently passing audits with zero findings.
  • Reduced installation time by 23% through the introduction of streamlined scheduling and improved material staging.
  • Reduced lead times by 11 days through process optimization without sacrificing compliance with all industry standards.
  • Led the implementation of Tableau, resulting in a time reduction of 11 hours per install, contributing to 63% boost in overall efficiency.

Affiliations

  • International Facility Management Association (IFMA) - Certified Facility Manager
  • Field Service USA Conference Participant 2020
  • Society of Human Resource Management
  • International Association of Administrative Professionals
  • United States Green Building Council (USGBC) - LEED Certification
  • Toastmasters
  • American Society of Safety Professionals
  • Association for Supply Chain Management (APICS)
  • Electronic Security Association (ESA) – Senior Member
  • Construction Financial Management Association (CFMA)

Certifications

  • Cisco Certified Network Professional (CCNP)
  • Certified Install Manager (CIM)
  • Certified Technology Manager (CTM)
  • Wireless Communications Registered Installer Certification
  • Lean Six Sigma Black Belt Professional
  • Certified Electronic Systems Technician (CEST)
  • Certified Technical Trainer (CTT+)
  • BICSI Registered Information Technology Professional (RITP)
  • CompTIA Network+
  • OSHA 30-Hour Construction Safety and Health Certification

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