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Skills

  • Tableside service
  • Item promotion
  • To-go order preparation
  • Newsletters and content creation for wine enthusiasts
  • Food station setup
  • Beverage preparation
  • New product introduction strategies (NPI)
  • Sales expertise
  • Point of sale knowledge
  • Daily specials memorization

Work Experiences

  • Kept an eye on guests for signs of intoxication and immediately alerted management, ensuring a safe and welcoming environment for all patrons.
  • Oversaw the restocking of the salad bar and buffet for lunch and dinner service.
  • Oversaw the dining table set-up in order to prepare for a variety of event types while adhering to strict service standards.
  • Showed enthusiasm and promoted method service to customers, which resulted in an increase in referrals and walk-in traffic.
  • Coordinated wine selection and restocking with over 6 bottles in the cellar.
  • Took credit card, cash, and gift certificate payments and gave cash transactions change.
  • Kept track of patrons' alcohol consumption and took measures to prevent inappropriate behavior.
  • Trained service staff on wines, spirits, and cocktails to maximize revenue and maintain a stellar reputation for service.
  • Was in charge of overseeing the setup of banquet food stations as well as coordinating service to multiple dining areas.
  • Implemented new promotional strategies that resulted in a significant increase in business over the course of one year.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • In stressful situations, a detailed organizer of service operations with versatility.
  • Upselling 13% of customers resulted in additional earnings for the restaurant and tips for the salesperson.
  • Skilled at making customers feel at ease and addressing any concerns they may have.
  • At program restaurant, creative floor leader with 9 years of experience serving 15 dinner guests.
  • Wine Specialist is a service-oriented individual who is well-versed in dining, kitchen, and cleanliness standards.
  • Ambitious server with 7 years of experience increasing system sales and providing guests with personalized service.
  • Collaborative team leader with extensive experience in fair supervision.
  • Professional with 15 years of experience in restaurant operations who is dependable and quality-oriented.
  • Motivated Wine Specialist exhibiting strength in critical thinking and problem solving.

Accomplishments

  • Organized and hosted wine degustation events, which boosted event attendance by 52% and increased average post-event wine sales by $11.
  • Led cross-functional initiatives with the event planning team to feature exclusive wine releases, driving additional revenue of $10 during special events.
  • Achieved a consistent customer satisfaction rating above 54% through personalized wine consulting and service delivery.
  • Achieved Innovation Award from Vantage for being the top wine consultant, generating over $18 in yearly revenue.
  • Directed a team to optimize the in-store wine layout, improving sales efficiency and raising average customer spend by $4 per visit.
  • Developed a premium wine subscription service that contributed to $4 in new monthly recurring revenue.
  • Specialized in educating customers on wine varieties, adding significant value to the in-store experience and improving feedback ratings by 25%.
  • Certified through CPA, enhancing product knowledge and customer trust during wine tastings and retail consultations.
  • Expanded product offerings by collaborating with local vineyards and wineries, driving sales growth by 23% within three years.
  • Initiated a seasonal wine flash sale campaign promoting underperforming stock and recovering $10 in potential losses due to aging inventory.

Affiliations

  • Court of Master Sommeliers
  • International Wine Challenge (IWC) Panel Member
  • Society of Wine and Spirits Professionals
  • Guild of Sommeliers
  • American Wine Society (AWS)
  • Association for Computing Machinery
  • National Association of Social Workers
  • Jaycees
  • American Society of Safety Professionals
  • Slow Food International Member

Certifications

  • California Wine Appellation Specialist (CWAS) – San Francisco Wine School
  • Level 3 Award in Wines – Wine & Spirit Education Trust (WSET)
  • Certified Wine Educator (CWE) - framework
  • Certified Wine Professional – The Culinary Institute of America
  • Professional Wine Buyer Certification – Napa Valley Wine Academy
  • Certified Wine Retail Specialist (CWRS) – National Association of Wine Distributors
  • Spanish Wine Scholar (SWS) – Wine Scholar Guild
  • Certified Wine Consultant – Wine Business Institute
  • Certified Business Analysis Professional (CBAP)
  • Project Management Professional (PMP)

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