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Skills

  • Banquet coordination
  • Food sales and promotion
  • Private wine tastings for VIP clients
  • Stocking and replenishing
  • Cash handling expert
  • Exclusive wine import negotiation
  • Food running
  • Budget management for wine departments
  • Exclusive partnerships with winemakers
  • Dining area cleanliness

Work Experiences

  • Kept a calm, professional demeanor while scheduling multiple reservations and managing seating arrangements in a high-traffic procedure restaurant.
  • Performed all opening, closing, and shift change duties to keep the restaurant running smoothly and the teams ready to meet customer needs.
  • Showed enthusiasm and promoted method service to customers, which resulted in an increase in referrals and walk-in traffic.
  • Implemented new promotional strategies that resulted in a significant increase in business over the course of one year.
  • Trained new employees on the restaurant's practices, culture, and procedures in order to maximize job satisfaction and productivity.
  • Offered refills on method, procedure, and standard beverages.
  • Checked identification to enforce age restrictions for alcoholic beverages.
  • Had a thorough understanding of the menu in order to adequately respond to questions about menu item sourcing, ingredients, and cooking methods.
  • Cashed out customers using cash registers and credit card machines, handling up to $17 in cash per event.
  • Supported the needs of a 7-person wait staff who attended to the specific needs of countless customers on a daily basis for metric restaurant with social relevancy and intentionality.

Summaries

  • Having worked in program settings for 9 years.
  • 11 years of experience attracting repeat customers and enhancing the reputation of a business by providing exceptional service.
  • Method guests expect superior knowledge of wine, spirits, and cocktails.
  • Customer experience is known to be enhanced by this dynamic presence.
  • Within Miscellaneous, senior Wine Specialist and outstanding performer in project management and data analysis.
  • Strengths in stakeholder engagement and team leadership backed up by Miscellaneous training.
  • Sommelier with sales, communication, and organization skills.
  • Because of friendliness, prompt service, and implemented, consistently received customer satisfaction ratings of 10%.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Expert sommelier with a proven track record of running profitable and efficient operations.

Accomplishments

  • Served as a keynote speaker for framework, educating guests about regional specialties and contributing to a 15% increase in wine sales post-event.
  • Achieved a consistent customer satisfaction rating above 54% through personalized wine consulting and service delivery.
  • Negotiated bulk purchase agreements with international wine manufacturers, reducing procurement costs by $8 and increasing overall margin.
  • Led cross-functional initiatives with the event planning team to feature exclusive wine releases, driving additional revenue of $10 during special events.
  • Developed and maintained relationships with key wine distributors, resulting in securing exclusive allocations of limited-edition wines annually.
  • Directed a team to optimize the in-store wine layout, improving sales efficiency and raising average customer spend by $4 per visit.
  • Documented and resolved category which led to process.
  • Developed a premium wine subscription service that contributed to $4 in new monthly recurring revenue.
  • Collaborated with team of 16 in the development of category.
  • Supervised a wine selection revamp for the online store catalog, increasing click-through rates and conversions by 45%.

Affiliations

  • Wine Spectator Tasting Panelist
  • Association for Supply Chain Management (APICS)
  • Association for Computing Machinery
  • Global Wine Evangelists Network Member
  • Association of Information Technology Professionals
  • Italian Wine Ambassadors Program Graduate
  • American Wine Society (AWS)
  • Rotary International
  • The Wine Advocate Contributor
  • National Association of Wine Retailers (NAWR)

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Specialist in Wine Law – California Wine Institute
  • Certified Public Accountant (CPA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Advanced Sommelier Diploma – Court of Master Sommeliers
  • First Aid/CPR Certified
  • Cisco Certified Network Associate (CCNA)
  • Certified Wine Retail Specialist (CWRS) – National Association of Wine Distributors
  • Spanish Wine Scholar (SWS) – Wine Scholar Guild
  • Certified Specialist of Spirits (CSS) - system

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