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Skills

  • Merchandising expertise
  • Risk management processes and analysis
  • Cross-functional team leadership
  • Revenue generation
  • Extremely organized
  • Clerical support
  • Process implementation
  • Network development
  • Data analysis
  • Staff training

Work Experiences

  • Managed Jira inventory to improve sales pitches and closed more than 6 sales in the past year.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
  • Created multi-threaded admin web applications based on initiative.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Improved the client organization and goal alignment by automating the system contact management system.
  • Acquired 14 new customers, resulting in 9% revenue for the team.
  • Achieved results in three years.
  • Achieved a 34% increase in renewal rates.
  • Achieved a 57% member upgrade success rate.

Summaries

  • Profit-driven Miscellaneous leader with a track record of working with and connecting with method customers to generate long-term ServiceNow revenue.
  • Achieved 52% increase in renewals.
  • Dedicated, articulate, and tenacious sales professional with a track record of exceeding goals through the use of strategy and advanced people skills.
  • Costs were consistently reduced while profits were increased.
  • Design and development of successful initiative embedded software applications in the past.
  • Professional with 15 years of progressive experience in the field who is highly organized and detail-oriented.
  • Dedicated to providing excellent customer service.
  • Within Miscellaneous, senior Membership Representative and outstanding performer in performance reporting and quality assurance.
  • Bringing 13 years of relevant experience to the role of Membership Representative.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.

Accomplishments

  • Coordinated efforts with product teams to refine membership plans, directly contributing to a 19% revenue increase within several months.
  • Increased sales 3% over 6 months.
  • Resolved product issue through consumer testing.
  • Collaborated with cross-functional departments to enhance the member journey, resulting in a Employee of the Year for innovative service in 2019.
  • Trained staff on CRM software optimizations, reducing time spent on member follow-up tasks by 80%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Regularly tracked and reported key metrics related to customer relationships, driving 16% improvements in retention.
  • Achieved Outstanding Service Award for exceeding quarterly membership sales targets, surpassing goals by 20% and improving overall revenue.
  • Supported a portfolio of corporate members in Miscellaneous, ensuring high-touch service delivery and boosting satisfaction ratings by 51%.
  • Negotiated and secured 4 new strategic corporate membership deals, contributing 82% to the department’s revenue growth.

Affiliations

  • Professional Membership Marketing Association (PMMA)
  • American Society of Safety Professionals
  • Freemason
  • American Marketing Association (AMA)
  • Certified Customer Experience Professional (CCXP)
  • Association of Information Technology Professionals
  • American Marketing Association
  • CRM User Group procedure
  • International Council of Nurses
  • Association for Computing Machinery

Certifications

  • Certified Subscription Strategist (CSS) by standard
  • CompTIA Security+
  • Certified Public Accountant (CPA)
  • Certificate in Membership and Subscription Strategy by Ironclad Systems
  • Certified Customer Success Manager (CCSM) by SuccessHACKER
  • Certified Fund Raising Executive (CFRE) by CFRE International
  • Certified Protection Officer (CPO)
  • Certified Public Accountant
  • Membership Communications Strategy and Innovation Certification by Northwind
  • Certified Customer Care Professional (CCCP) by Brightline

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