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Skills

  • Multi-product upselling techniques
  • Supervision
  • Developing brand messaging
  • First Aid/CPR
  • Client onboarding experience
  • Marketing strategy
  • Time management and prioritization
  • Market trend analysis
  • High-Stakes Negotiation
  • Customer retention and churn reduction

Work Experiences

  • Coached a 6-person sales team on how to use effective sales techniques and provide excellent customer service.
  • Achieved a 60% reduction in churn.
  • Adopted key digital marketing technologies to enhance brand visibility, leading to a 15% boost in online sales.
  • Increased earnings by achieving sales goals, improving customer service, and sticking to team goals.
  • Educated customers about promotions to increase sales.
  • Created a task schedule for Sales Operators based on their individual strengths and knowledge of strategic planning.
  • Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager.
  • Achieved a President's Club for best customer service.
  • Was in charge of overseeing employee performance, resolving issues, and increasing efficiency in order to meet productivity goals.
  • Taught my team members how to use effective strategies to meet operational and sales goals.

Summaries

  • Strengths in risk assessment and performance reporting backed up by Miscellaneous training.
  • Loss prevention, recordkeeping, and team leadership are all skills she possesses.
  • Within Miscellaneous, senior Sales Operator and outstanding performer in vendor management and workflow optimization.
  • Costs were consistently reduced while profits were increased.
  • Self-motivated leader who excels at fostering business relationships, increasing sales, and developing practical solutions in response to client needs.
  • Sales Operator with 6 years of experience supervising employees in system environments.
  • Achieved results in a the past year.
  • Advanced company-wide revenue objectives.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • In-depth knowledge of all aspects of store operations, as well as the ability to identify and capitalize on improvement opportunities.

Accomplishments

  • Researched and introduced a new CRM tool, enhancing data management and resulting in a 17% increase in deal close rates.
  • Designed and implemented personalized email marketing campaigns, leading to a 18% increase in client engagement.
  • Generated $5 in new business by identifying untapped sales opportunities in emerging markets.
  • Created a structured sales pipeline that improved conversion rates by 62% within a 6-month period.
  • Collaborated with the product development team based on sales feedback, leading to the successful release of 4 new features in 2017.
  • Created a data-driven approach to upselling, improving multi-product sales by 62% during 2024.
  • Trained and mentored 12 newly hired team members, boosting overall team performance by 85% within three years.
  • Reduced client onboarding time by 20% through process automation in process.
  • Resolved product issue through consumer testing.
  • Onboarded 7 new clients within 2015 by delivering customized presentations, which increased sales by 73% at Summit Group.

Affiliations

  • Society of Customer Success
  • Project Management Institute
  • Association of Professional Sales (APS)
  • Certified Professional Sales Leader (CPSL) Program
  • Association of Inside Sales Professionals (AISP)
  • Toastmasters
  • Corporate Sales Executives Association
  • Freemason
  • International Institute of Customer Service
  • Association of Account Management Professionals

Certifications

  • Postgraduate Certificate in Sales Leadership Vantage 2017 Phoenix
  • Advanced Solutions Selling Certification Ironclad Systems 2015
  • HubSpot Inbound Sales Certification method 2020
  • Certified Customer Success Manager (CCSM) - method, 2022
  • Certified Professional in Sales Management (CPSM) Beacon Labs 2020 Chicago
  • Account-Based Marketing Fundamentals Certification system 2015
  • ServSafe
  • Certified Revenue Management Executive (CRME) process 2024
  • Negotiation and Influence Certification framework 2015 Denver
  • SHRM Senior Certified Professional (SHRM-SCP)

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