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Skills

  • File management
  • Family empowerment strategies
  • Client confidentiality and privacy policies
  • Educational Workshop Development
  • Trauma-informed care
  • Efficacy of client-centered care approaches
  • Relationship development
  • Conflict resolution
  • Support group facilitation
  • Multidisciplinary team collaboration

Work Experiences

  • Collaborated with system customers to determine their needs and deliver metric service.
  • Affected 16 low-income families.
  • Conducted risk assessments in compliance with local child welfare guidelines and prevented 13 cases of reoccurrence.
  • Achieved a 80% increase in retention rates.
  • Kept track of progress and documented any changes in the patient's health status, keeping the healthcare team informed.
  • Acted as a liaison between parents and educational institutions.
  • Achieved a 59% increase in child behavioral improvements at home.
  • Built rapport in order to create a safe and trusting environment in which to provide care.
  • Achieved a 18% decrease in referrals for therapeutic services.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.

Summaries

  • Achieved improved case stabilization by 56%.
  • Achieved a 44% rise in program completion rates.
  • Compassionate Family Support Partner.
  • Collaborated across departments.
  • Committed to continuous improvement.
  • Family Support Partner is a multi-talented Family Support Partner who is consistently rewarded for planning and operational improvements.
  • Collaborated with public health officials.
  • Committed to continuous improvement, drawing insights from end-of-year evaluations to enhance service delivery and elevate the quality of care by 19%.
  • Adept at analyzing family needs, continuously refining support approaches to create practical, effective service plans that yield better outcomes for both parents and children.
  • Family therapy, substance abuse prevention, and parent-child conflict resolution are all areas where I have a lot of experience.

Accomplishments

  • Utilized trauma-informed care approaches to support families experiencing grief and loss, significantly reducing the re-occurrence case rate by 19%.
  • Reduced reoccurrence of family crises in Austin by 67% through early intervention and consistent follow-up services.
  • Implemented confidentiality and ethical guidelines training programs for staff, resulting in 63% compliance in handling sensitive family data.
  • Developed a resource guide for families detailing vital services, resulting in a 61% increase in family engagement with legal and financial assistance programs.
  • Conducted in-home visits to assess family dynamics and child welfare, leading to a 25% improvement in child protection metrics.
  • Developed family-centered resources using culturally relevant materials, increasing the accessibility of services for 58% of non-English-speaking clients.
  • Successfully implemented community-based trainings on trauma-informed care, leading to a 24% increase in staff ability to address complex family needs effectively.
  • Reduced service disruptions by streamlining internal communication channels between families and providers, decreasing wait times by 71%.
  • Provided crisis intervention and family mediation services, leading to a reduction in the entry of at-risk families into the foster care system by 30%.
  • Led wraparound service coordination for families in crisis, ensuring alignment of mental health, educational, and social services in compliance with privacy regulations.

Affiliations

  • National Foster Parent Association (NFPA)
  • Association of Information Technology Professionals
  • Project Management Institute
  • National Alliance on Mental Illness (NAMI)
  • National Council for Behavioral Health
  • Association of Family and Conciliation Courts (AFCC)
  • National Federation of Families for Children’s Mental Health (FFCMH)
  • National Association for Family Child Care (NAFCC)
  • Society of Human Resource Management
  • American Medical Informatics Association

Certifications

  • Motivational Interviewing Certification - Applied Care Coordination
  • Certified Family Resource Specialist (CFRS)
  • Certification in Early Childhood Parenting Skills (ECP)
  • Cultural Competency Certification in Behavioral Health (NAADAC)
  • Certified in Positive Parenting Program (Triple P)
  • Project Management Professional (PMP)
  • Certified Community Health Worker (CCHW) - category
  • Certification in Parenting Skills Training and Support
  • Apple Certified Associate (ACA)
  • De-escalation Techniques Certification for Family Services

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