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Skills

  • Project organization
  • Organization
  • Emotional intelligence in support roles
  • Conflict resolution facilitation
  • Communications
  • Budgets
  • Custom intervention strategy design
  • Health appointment scheduling coordination
  • Behavior mirroring
  • Problem resolution

Work Experiences

  • Collaborated with public housing authorities to ensure stable living arrangements for 6 at-risk families, reducing homelessness rates.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved a 80% increase in retention rates.
  • Conducted family home visits.
  • Transported HubSpot to three years customer locations.
  • Developed a strong and trusting relationship with children and their families, fostering trust and communication in order to meet case requirements.
  • Entered data into case records and updated them accurately.
  • Assisted families in overcoming barriers to welfare services.
  • Analyzed family progress.
  • Completed home welfare checks to comply with state and program guidelines.

Summaries

  • Client-focused approach.
  • Achieved a 83% reduction in disputes referred to mediation.
  • Achieved a 80% increase in program engagement in 2024.
  • Committed to team development.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Family Support Partner is a multi-talented Family Support Partner who is consistently rewarded for planning and operational improvements.
  • Compassionate and detail-oriented Family Support Partner, driving improved client outcomes through collaboration with cross-functional teams and customized support plans.
  • Collaborative and client-focused Family Support Partner.
  • Built strong community networks.

Accomplishments

  • Conducted in-home visits to assess family dynamics and child welfare, leading to a 25% improvement in child protection metrics.
  • Monitored and evaluated family intervention plans monthly, achieving a success rate of 71% through continual review and adjustment of strategies.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved a 85% increase in family retention rates by introducing evidence-based incentive programs for ongoing participation in support services.
  • Successfully implemented community-based trainings on trauma-informed care, leading to a 24% increase in staff ability to address complex family needs effectively.
  • Trained incoming Family Support Partners on document management systems and client database usage, improving team efficacy by 68%.
  • Served as a liaison between clients and social service agencies to resolve escalated issues, facilitating the swift approval of benefits for 3 of families.
  • Partnered with mental health providers to carry out coordinated care plans, improving overall family well-being by 41%.
  • Provided crisis intervention and family mediation services, leading to a reduction in the entry of at-risk families into the foster care system by 30%.
  • Facilitated 16 family support group sessions, creating a safe space for shared experiences, contributing to 46% long-term case stabilization.

Affiliations

  • Registrant, Texas Coalition for Family-Friendly Welfare Programs
  • Association of Family and Conciliation Courts (AFCC)
  • Member, Child and Family Services Committee of process
  • American Society of Safety Professionals
  • National Head Start Association (NHSA)
  • Association of Family and Consumer Sciences (AFCS)
  • Child Welfare League of America (CWLA)
  • National Foster Parent Association (NFPA)
  • National Coalition for Child Protection Reform (NCCPR)
  • Freemason

Certifications

  • Certified Wraparound Practitioner (NWI - National Wraparound Initiative)
  • Certified Public Accountant
  • First Aid/CPR Certified
  • ServSafe
  • Certified Child Welfare Advocate (CWAP) - metric
  • Google Certified Professional Cloud Architect
  • Certified in Positive Parenting Program (Triple P)
  • Certified Public Accountant (CPA)
  • Certified Parenting Coach - Northwind 2018
  • Certified Family Resource Specialist (CFRS)

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