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Skills

  • Public service
  • Social interaction
  • Process guest services
  • B2B Service
  • High-quality customer service
  • Waxing service provider
  • Customer service specialist
  • Excellent customer service
  • Food service efficiency
  • Social development and integration

Work Experiences

  • Assessed the needs of clients re-entering society post-incarceration.
  • Benefited 7 local at-risk youth.
  • Assisted at-risk youth in developing coping mechanisms.
  • Conducted multi-dimensional assessments of elderly clients.
  • Led educational seminars and lectures at local community mental health centers to raise awareness of mental health symptoms and issues.
  • Helped clients transition smoothly by encouraging and reassuring them throughout the process.
  • Contributed to a reduction of stigma by 64%.
  • Co-chaired the interdisciplinary task force on homelessness.
  • Oversaw intakes and assessments that were family-centered, strengths-based, culturally competent, and individualized.
  • Achieved results in 2019.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Awarded in 2018.
  • Adept mediator for families and youth.
  • Social Service Practitioner with 18 years of successful stakeholder engagement and team leadership experience.
  • Accomplished in securing critical funding for nonprofit initiatives, increasing program capacity and impact through strategic grant writing and partnership development.
  • Accomplished at conducting clinical assessments in order to develop effective treatment plans for patients.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Client-focused practitioner skilled in crisis de-escalation.
  • Within Miscellaneous, senior Social Service Practitioner and outstanding performer in budget management and team leadership.

Accomplishments

  • Managed a mentoring program for youth transitioning out of foster care, improving graduation rates by 44% and employment outcomes by 46%.
  • Consistently achieved 40% client satisfaction in a social services program focused on empowering survivors of domestic abuse and homelessness.
  • Developed and delivered a strengths-based program for incarcerated individuals, achieving a 62% increase in post-rehabilitation job placements.
  • Facilitated 9 workshops on trauma-informed care, improving staff's ability to respond to and support trauma-affected clients by 70%.
  • Led a team of social workers in crisis intervention, resolving 4 high-risk situations involving trauma and domestic violence, while ensuring client safety.
  • Implemented a trauma-informed care approach across multiple client cases, decreasing client relapse rates by 83% in two years.
  • Advocated for improved access to community health services at Austin, resulting in a new funding initiative that benefited over 7 families.
  • Authored a comprehensive report on the status of at-risk youth in Seattle, which directly influenced a 37% increase in public service funding.
  • Mentored 6 social work interns, fostering leadership skills and increasing their competency in trauma-informed care by 64%.
  • Managed complex cases involving dual diagnosis clients, improving care coordination and treatment adherence by 72%.

Affiliations

  • American Public Health Association (APHA), Social Work Section
  • Toastmasters
  • Association of Baccalaureate Social Work Program Directors (BPD)
  • Council on Social Work Education (CSWE)
  • American Counseling Association (ACA)
  • Society for Social Work Leadership in Health Care (SSWLHC)
  • Freemason
  • Society for Prevention Research (SPR)
  • Society of Women Engineers
  • National Coalition of Anti-Violence Programs (NCAVP)

Certifications

  • Trauma-Informed Care Certification 2023
  • Cisco Certified Network Associate (CCNA)
  • Solution-Focused Brief Therapy (SFBT) Certificate
  • Licensed Clinical Social Worker (LCSW) - Texas
  • Certified Family Life Educator (CFLE)
  • Certified in Autism Spectrum Disorder (ASD) Intervention
  • Certified Motivational Counselor (CMC) 2017
  • Certified in Clinical Anxiety Treatment (CCAT) 2017
  • CompTIA A+ Technician
  • CompTIA Security+

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