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Skills

  • Cruelty-Free Product Selection
  • Client consultation
  • B2C sales strategies
  • Problem resolution
  • Travel administration
  • Team management
  • Customer service
  • Team building
  • Employee hiring and retention
  • Organization

Work Experiences

  • Ran errands for customers, including grocery shopping and other essentials.
  • Achieved fuller lash appearances.
  • Oversaw a wide range of services, including pet care, phone screening, shopping, and bill payment, in order to give clients more time with their families.
  • Achieved a 73% reduction in no-shows.
  • Planned and organized domestic and international travel, including flights, car service, and restaurant reservations.
  • Went grocery shopping on a regular basis to keep the house stocked with necessities.
  • Attended 5 professional development workshops to stay updated on the latest eyelash extension techniques and trends.
  • Remained alert to client problems or health issues and responded competently.
  • Kept track of the entire family's schedule and planned events.
  • Assessed clients' eye shape and lash health.

Summaries

  • Personal Care Aide with experience assisting clients with mental or physical disabilities in completing daily tasks.
  • Multitasking expert with expertise in Asana and correspondence management.
  • By effectively coordinating schedules, planning events, running errands, and handling childcare and household tasks, an experienced Personal Assistant has been successful in minimizing hassles and alleviating client concerns.
  • Several years of experience assisting executives in high-stress, high-profile positions.
  • Eyelash Extension Artist is a responsible Eyelash Extension Artist who is certified in Scrum Master and has a 13-year career in healthcare.
  • Skilled at keeping track of a client's vitals, light housekeeping, and personal care such as coordinated and automated.
  • Event coordination, scheduling, and correspondence are all skills she possesses.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Make beds, do laundry, wash dishes, and prepare meals to keep the house in order.
  • Eyelash Extension Artist with 10 years of successful data analysis and cross-functional collaboration experience.

Accomplishments

  • Reduced appointment cancellations by 47% through the integration of automated appointment reminders and pre-visit consultations.
  • Created educational content to explain services to new clients, leading to a 43% increase in first-time bookings.
  • Attended workshops and obtained ITIL in advanced lash techniques, ensuring up-to-date service offerings and increasing client satisfaction.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Attained Innovation Award for exemplary customer service based on client ratings and feedback surveys.
  • Trained in lash lift and tint procedures, offering a broader range of services and driving a 63% increase in repeat appointments.
  • Collaborated with salon management to identify high-margin services which contributed to the overall revenue growth of $16 annually.
  • Spearheaded the development of a referral incentive program, boosting client referrals by 51%.
  • Specialized in Russian Volume lash extensions, resulting in a 61% increase in client requests for this technique over a one year.
  • Trained in lash aftercare education, increasing client adherence to best practices and improving Extension longevity by 75%.

Affiliations

  • Guild of Professional Lash Technicians (GPLT)
  • Cosmetologists Chicago
  • National Eyelash Education & Certification Association (NEECA)
  • Society of Eyelash Extension Trainers
  • Lash Business Alliance
  • International Society of Lash Professionals (ISLP)
  • Lions Club
  • International Council of Nurses
  • Institute of Beauty & Esthetics
  • National Cosmetology Association (NCA)

Certifications

  • Certified Lash Photography Expert – metric
  • Certified Lash Technician (CLT) - Summit Group
  • Bloodborne Pathogens Certification – Provided by Ironclad Systems, 2017
  • Classic & Volume Extension Training Completion – Vantage, 2017
  • Hybrid and Volume Extensions Certification – Summit Group
  • Google Certified Professional Cloud Architect
  • Cisco Certified Internetwork Expert (CCIE)
  • Customer Service Certification in Beauty Industry Lakeside Partners
  • Skin & Eye Health for Cosmetology Certification – standard, 2020
  • Lash Tinting and Lifting Techniques Certification – metric

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