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Skills

  • Project organization
  • Merchandising expertise
  • MS Office
  • Network development
  • Account portfolio management
  • Order processing
  • Strategic planning
  • Relationship development
  • Presentation and public speaking
  • Account servicing

Work Experiences

  • Acquired 2 new customers, resulting in 11% revenue for the team.
  • Boosted local engagement.
  • Collaborated with franchisees to improve local, regional, and national brand consistency via streamlined marketing strategies, increasing customer conversion by 76%.
  • Collaboratively set pricing strategies.
  • Assessed inventory and delivery requirements, then devised strategies to meet customer needs.
  • Audited operations and compliance.
  • Accomplished this over 8 months.
  • Achieved results at 16 locations.
  • Improved the client organization and goal alignment by automating the program contact management system.
  • Achieved 27% improvement in decision-making efficiency.

Summaries

  • Accomplished leader in sales forecasting and planning.
  • Costs were consistently reduced while profits were increased.
  • Accomplished leader with a proactive approach to sales forecasting and planning, surpassing regional sales goals by $17 over a 5-quarter period.
  • Talented sales representative with a proven track record of generating leads and over 8 years of experience.
  • Accomplished this within 18 months.
  • Achieved 72% decrease in franchise turnover rates.
  • Professional with process improvement and workflow optimization expertise who is organized and resourceful.
  • Dedicated to providing excellent customer service.
  • Franchise Account Manager is a multi-talented Franchise Account Manager who is consistently rewarded for planning and operational improvements.
  • Achieved results at 8 locations.

Accomplishments

  • Guided franchisees through the adoption of new POS systems, enhancing accuracy in transactions and providing a 50% increase in daily productivity.
  • Led franchise onboarding for 2 new franchisees in 2021, ensuring full compliance with operations processes and KPIs within one year.
  • Analyzed and resolved operational inefficiencies across 13 franchise locations, reducing downtime and saving $$185,000 in annual expenses.
  • Utilized category to enhance communication with a network of 6 franchise accounts, reducing client response time by 68% and improving satisfaction scores.
  • Successfully negotiated new contracts with existing franchisors, resulting in improved terms and service-level agreements that saved Ironclad Systems $$234,000 annually.
  • Developed and deployed a custom CRM automation, reducing manual workload for franchise relations staff by 38% and improving data accuracy.
  • Trained new franchise owners on operational best practices, contributing to a 35% increase in franchise compliance rates and OSHA attainment across the network.
  • Analyzed consumer data to support franchise promotions, driving a 71% increase in sales during key promotional periods.
  • Mentored 9 franchise partners on how to scale operations, leading to business growth of 71% in under one year.
  • Coached underperforming franchise locations, helping 10 achieve consistent compliance with operational standards, ultimately reducing churn rates by 32%.

Affiliations

  • Lions Club
  • Sales and Marketing Executives International (SMEI)
  • Association for Retail & Franchise Management
  • National Retail Federation (NRF)
  • National Franchise Mediation Program (NFMP) Participant
  • Project Management Institute
  • Management Consulting Association (MCA)
  • International Business Brokers Association (IBBA)
  • Society for Industrial and Organizational Psychology (SIOP)
  • Toastmasters

Certifications

  • Certified Negotiation Expert (CNE) – Real Estate Negotiation Institute
  • Franchise Management Certification - program
  • Apple Certified Associate (ACA)
  • Certified Business Analysis Professional (CBAP)
  • Certified Sales Consultant (CSC) - program
  • Certified Training & Development Professional (CTDP) - Institute for Performance and Learning
  • Certified Customer Experience Professional (CCXP) - Customer Experience Professionals Association
  • Project Management Professional (PMP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Public Accountant

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