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Skills

  • Budgets
  • Account portfolio management
  • Market research
  • Budget management and allocation
  • Conflict resolution and mediation
  • Merchandising expertise
  • Client lifecycle management
  • Relationship development
  • Territory development
  • Client relationship building

Work Experiences

  • Boosted monthly recurring revenue from franchise services by $17.
  • Used Salesforce to keep track of important account and sales information in the company database.
  • Accomplished this over 8 months.
  • Achieved results within one year.
  • Collaborated with franchisees to improve brand consistency.
  • Collaboratively set pricing strategies with franchisees and corporate stakeholders, maintaining a competitive edge in Salesforce market.
  • Increased the team's revenue by over $16 in sales.
  • Schedule appointments with potential and current customers to promote new products and services.
  • Achieved 69% faster response times in customer service inquiries.
  • Achieved results within 2 months.

Summaries

  • Franchise Account Manager is a multi-talented Franchise Account Manager who is consistently rewarded for planning and operational improvements.
  • Achieved growth in the Southwest over two years.
  • Exceptional at generating leads and demonstrating products in order to close large-scale sales.
  • Adaptive franchise management professional with a focus on data analytics for business insights, consistently driving growth and profitability in highly competitive markets.
  • Professional with process improvement and workflow optimization expertise who is organized and resourceful.
  • Aligned product releases and franchise initiatives.
  • Highly skilled at hiring, training, managing, coaching, and mentoring sales and customer service representatives, as well as interacting with employees at all levels of the organization and the general public.
  • Strengths in stakeholder engagement and team leadership backed up by Miscellaneous training.
  • Exceptional at acquiring new customers and maintaining existing accounts to ensure consistent revenue growth.
  • Achieved a 52% satisfaction rate.

Accomplishments

  • Trained new franchise owners on operational best practices, contributing to a 35% increase in franchise compliance rates and OSHA attainment across the network.
  • Collaborated with team of 11 in the development of category.
  • Utilized category to enhance communication with a network of 6 franchise accounts, reducing client response time by 68% and improving satisfaction scores.
  • Fostered long-term relationships with franchisees by providing tailored support, driving a 64% increase in cross-selling opportunities across the West Coast.
  • Played a crucial role in the roll-out of franchise digital capabilities, leading to 63% adoption of the new online ordering system within just the past year.
  • Documented and resolved system which led to program.
  • Resolved escalated client complaints from franchise partners within 6 months, resulting in improved franchisee retention by 43%.
  • Managed a portfolio of 18 franchisees across Boston with a consistent track record of achieving Summit Group brand standards and KPIs for 11 consecutive quarters.
  • Analyzed and resolved operational inefficiencies across 13 franchise locations, reducing downtime and saving $$185,000 in annual expenses.
  • Initiated and orchestrated annual franchise review meetings, culminating in a shared action plan that won Top Performer for enhanced franchise network performance in 2023.

Affiliations

  • National Franchise Mediation Program (NFMP) Participant
  • Retail Industry Leaders Association (RILA)
  • International Association of Administrative Professionals
  • International Franchise Association (IFA)
  • Local Chamber of Commerce Franchise Chapter
  • Association of Chain & Franchise Marketing Professionals (ACFMP)
  • Society of Human Resource Management
  • Member of the Northeast Hospitality & Tourism Association
  • Customer Relationship Management Institute (CRMI)
  • Franchise Operator Educational Council

Certifications

  • Certified Sales Executive (CSE) - Sales & Marketing Executives International
  • Certified Business Analysis Professional (CBAP)
  • Certified ScrumMaster (CSM) – Scrum Alliance
  • Google Analytics Individual Qualification (GAIQ) - Google
  • Certified Public Accountant (CPA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Google Ads Certification, Google
  • CIM Chartered Marketer - standard
  • Consumer Data Protection Certification - program
  • First Aid/CPR Certified

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