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Skills

  • Organization
  • Report writing
  • Coding participant data
  • Team Leadership
  • Project management
  • Product testing
  • Staff development
  • Participant screening
  • Hardware evaluation
  • Strong verbal communication

Work Experiences

  • Oversaw the delivery of system project by metric team, which resulted in category.
  • Looked for industry trends on social media and through online sources.
  • Saved $14 by putting in place cost-cutting measures that addressed long-standing issues.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Automated data collection.
  • Delivered information from a script about surveys for an on-demand phone project assignment.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Answered 8 calls per 18 months to help customers with their questions and concerns.
  • Entered data into the QuickBooks system, including payments, account information, and call logs.
  • Analyzed business workflows.

Summaries

  • Clear understanding of cross-functional collaboration and vendor management as well as risk assessment training.
  • Strengths in stakeholder engagement and risk assessment backed up by Miscellaneous training.
  • Adaptable person with quality assurance and client relations abilities.
  • The ability to establish trust and rapport with participants has been demonstrated.
  • In fast-paced environments, this tireless team player is known for remaining poised and calm.
  • With an organized approach and strong multitasking abilities, dedicated to maximizing customer satisfaction and exceeding business objectives.
  • Motivated Back Office Leader with experience managing large-scale projects, including budgeting and administration.
  • Detail-oriented Back Office Leader motivated to contribute process and framework skills to growth-oriented positions
  • 5 years of experience streamlining processes, managing talented team members, and performing strategic planning by an educated professional.
  • Organized and meticulous, with the ability to manage multiple tasks at the same time.

Accomplishments

  • Facilitated the onboarding of Adobe Creative Suite, resulting in 55% reduction in manual data entry errors.
  • Led cross-training programs for employees across method, ensuring more cohesive workflows and reducing task overlap by 67%.
  • Developed automated vendor management systems, decreasing procurement processing time by 10 hours per week.
  • Reduced outdated and redundant data by creating automated clean-up procedures, saving the team 4 man-hours monthly.
  • Collaborated with senior management to optimize staff scheduling, decreasing overtime costs by 38%.
  • Utilized detailed KPI reports to increase departmental efficiency by 47% and improved overall staff productivity in 2015.
  • Designed and implemented a document archival system that improved compliance and retrieval speeds by 43%, reducing retrieval costs long-term.
  • Reviewed workflow processes and suggested reengineering efforts, which resulted in 83% cost savings on monthly operational expenses.
  • Enhanced telework infrastructure for remote teams, improving cross-team communication and reducing file sharing delays by 15 hours.
  • Collaborated with team of 15 in the development of framework.

Affiliations

  • ITIL Foundation Certified – 2018, process
  • Association of Record Managers and Administrators (ARMA International) – Documentation Standards Division
  • National Association for Business Economics (NABE) – Administrative Analytics Member
  • American Marketing Association
  • Society of Women Engineers
  • American Medical Informatics Association
  • Institute of Administrative Management (IAM) – Certified Back Office Administrator
  • International Association of Administrative Professionals (IAAP) Ohio Chapter
  • Institute of Finance & Management (IOFM) – Automation Solutions Committee
  • Association of Certified Administrative Professionals (ACAP) – 2022 Member

Certifications

  • Professional in Human Resources (PHR)
  • Certified Information Security Manager (CISM)
  • Microsoft Power BI Certification
  • Certified in the Governance of Enterprise IT (CGEIT)
  • Apple Certified Associate (ACA)
  • CompTIA Network+
  • Fundamentals of Business Analysis Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Back Office Operations Manager (CBOM)
  • Certified Public Accountant

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