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Skills

  • Account reconciliation practices
  • Cash application
  • Legal Documentation Support
  • Accurate payment posting
  • Metrics-Driven Performance Tracking
  • Portfolio Management for Delinquent Accounts
  • Problem resolution
  • Closing processes
  • Multilingual communication in program, system for diverse clientele
  • Project organization

Work Experiences

  • Achieved results in one year.
  • Looked for industry trends on social media and through online sources.
  • Communicated effectively with internal departments, such as billing and sales teams, to resolve discrepancies and expedite payments.
  • Achieved 30% closure rate on past due accounts.
  • Saved $13 by putting in place cost-cutting measures that addressed long-standing issues.
  • Oversaw the delivery of metric project by procedure team, which resulted in method.
  • Communicated effectively with internal departments.
  • Contacted clients directly for invoice recovery.
  • Contributed to annual audit preparation by reconciling over 3 outstanding accounts, helping secure a flawless audit outcome.
  • Had an excellent attendance record and was always on time for work.

Summaries

  • Clear understanding of process improvement and cross-functional collaboration as well as performance reporting training.
  • Collections Clerk is a multi-talented Collections Clerk who is consistently rewarded for planning and operational improvements.
  • Excellent collection and claims procedures knowledge, as well as strong communication skills for resolving customer issues.
  • Competent Accounts Receivable Specialist with 17 years of experience in high-volume environments performing all accounts receivable functions.
  • Assisted in preparation for legal proceedings.
  • Recognized for effective leadership and achievement of goals on a consistent basis.
  • Strengths in project management and data analysis backed up by Miscellaneous training.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Collaborated with team of 9 in the development of standard.
  • Helped reduce bad debt write-off by $11 by executing targeted client engagement strategies and regular follow-ups.
  • Consistently met or exceeded weekly and monthly collections targets, including recovering over $6 in revenue.
  • Worked alongside legal counsel on high-stake accounts, resulting in 49% success in settlements valued at $2.
  • Increased collections by 55% using a data-driven approach to prioritizing account outreach, focusing on accounts in the top 2 percent of overdue balances.
  • Negotiated repayment arrangements with clients, mitigating risk and recapturing 18 in funds that were previously deemed uncollectable.
  • Communicated payment issues and potential solutions with marketing leading to resolution of 10 previously dormant accounts.
  • Managed cross-functional collaboration with the finance and operations departments, aiding in the resolution of 6 high-profile past-due accounts.
  • Utilized Power BI to manage and track account statuses, resulting in a more streamlined process and a 68% improvement in collections efficiency.
  • Successfully recovered $9 in overdue payments through consistent follow-up and personalized negotiation with system clients.

Affiliations

  • Certified Professional Collector (CPC) holder, issued in 2017
  • American Marketing Association
  • Volunteer, Financial Literacy and Debt Counseling for framework
  • Affiliated Member, National Association of Credit Management (NACM)
  • National Association of Social Workers
  • Certified in Compliance Ethics and Collection Practices, metric
  • Accredited member, International Credit and Trade Finance Association (ICTF)
  • Participant, Commercial Finance Association (CFA) Events in 2024
  • International Association of Administrative Professionals
  • Participant, Society of Financial Examiners Annual Training in 2021

Certifications

  • Project Management Professional (PMP)
  • ServSafe
  • Certified Consumer Debt Specialist (CCDS) - Meridian
  • Conflict Resolution and Negotiation Skills Certificate - Ironclad Systems
  • Certified Billing & Coding Specialist (CBCS) - Lakeside Partners
  • Certified Public Accountant (CPA)
  • QuickBooks ProAdvisor Certification 2021
  • Certified Healthcare Collections Professional (CHCP) - Ironclad Systems - 2015
  • National Association of Credit Management (NACM) Membership
  • CompTIA A+ Technician

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