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Skills

  • Employee retention strategies
  • Immunizations
  • Test script writing
  • Multidisciplinary team collaboration
  • Customer service
  • MS Office
  • Conflict resolution and mediation
  • Discrepancy management
  • Occupancy strategies
  • Budgets

Work Experiences

  • Transported ServiceNow to two years customer locations.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Oversaw the delivery of program project by system team, which resulted in method.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Achieved Top Performer in recognition for outstanding contributions to clinical management and operational leadership within a team of 4 employees.
  • Achieved rapid deployment of services.
  • Achieved results within 15 quarters.

Summaries

  • Achieved a 39% reduction in hospital readmissions.
  • Professional with 18 years of progressive experience in the field who is highly organized and detail-oriented.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Achieved results in just 2021 months.
  • Assistant Clinical Manager with 16 years of successful client relations and project management experience.
  • Accomplished in driving patient-centered communication initiatives, resulting in a 59% increase in patient adherence to treatment plans, enhancing clinical outcomes and patient engagement.
  • Adept at leading large-scale clinical initiatives.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Costs were consistently reduced while profits were increased.
  • Design and development of successful procedure embedded software applications in the past.

Accomplishments

  • Developed
  • Recorded
  • Achieved a 33% reduction in overtime expenses by optimizing staff scheduling based on patient census data.
  • Directed quality improvement projects focused on infection prevention, resulting in a 40% reduction in hospital-acquired infections.
  • Achieved 80% growth in patient-provider interaction ratings by improving cultural competency training and reinforcing patient-centered care.
  • Initiated
  • Guided
  • Collaborated with team of 7 in the development of metric.
  • Identified
  • Facilitated the development and implementation of new nurse training programs, improving staff competency scores by 27%.

Affiliations

  • American Association of Critical-Care Nurses (AACN)
  • Association of Perioperative Registered Nurses (AORN)
  • American Association of Nurse Practitioners (AANP)
  • American Academy of Ambulatory Care Nursing (AAACN)
  • Freemason
  • Association for Computing Machinery
  • Toastmasters
  • Infection Prevention and Control Nurses Association (IPAC)
  • Academy of Medical-Surgical Nurses (AMSN)
  • Lions Club

Certifications

  • ServSafe
  • Health Informatics Certification Beacon Labs
  • Project Management Professional (PMP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Nursing Management Leadership Certification (NMLC)
  • Joint Commission Accreditation Compliance Certification
  • CompTIA A+ Technician
  • Certified Hospice and Palliative Nurse (CHPN)
  • Certified Public Accountant (CPA)

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